Scout Store Reviews

Name: Scout Store
Rating: 4.30

4.3 Rating 907 Reviews

81 %

of reviewers recommend Scout Store

Company Reviews

Questions

Metrics

4.3

Based on 907 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

07511072493

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and fast delivery”

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Posted 4 years ago

“Arrived on time for my stepsons 1st beavers camp. Unfortunately didn't receive one item (woolly hat) which is a pity as would have been perfect for the camp on the weekend”

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Posted 4 years ago

“Lovely books for our 6 year old grandson Teddy who has just joined Beavers like his older brother did. Encourages them to get different badges. Both Teddy and big brother Finley love being involved with scouting.”

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Posted 4 years ago

“Quick and easy to navigate and order. Delivery was done as expected. No complaints!”

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Posted 4 years ago

“Ordered a size too big, sent parcel back and new one arrived within a week of returning the original. Very pleased with whole process which was so easy.”

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Posted 4 years ago

“Fast delivery, great quality items”

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Posted 4 years ago

“Ordered item un early June it arrived in mid August. There was no notification that items were on back order. No explanation of the delay in delivery, order did arrive but was incomplete, no notification of whether outstanding item is on back order either. Very unimpressed with this standard of service.”

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Posted 4 years ago

Hi Matthew, Thank you for taking the time to write a review and apologies in this instance we have let you down. Items shouldn't go on back order that is a system issue that we are currently trying to eliminate. Thanks Scout Store

Posted 4 years ago

“An easy to use ordering system, and very prompt delivery. The Explorer Shirt fits my eldest Grandson very well.”

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Posted 4 years ago

“The product was in stocks, was dispatched quickly, was great quality and cost less than Amazon. All together, brilliant.”

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Posted 4 years ago

“Excellent service in purchasing and receiving a Scout polo shirt, thank you.”

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Posted 4 years ago

“Items arrived promptly. Ordered large for growing room but was too large so returned and requested replacement which also arrived promptly and without any fuss.”

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Posted 4 years ago

“Cufflinks look good....but Postage was a rip off - I paid NZ$62.06 for the postage and the small package cost the supplier NZ$16.22 equiv to send! Maybe there needs to be a lesser rate for small goods. I will be hesitant to order more with such high postage rates.”

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Posted 4 years ago

Hi Eileen, Unfortunately we have to set a standard price for international shipping, we do have an option for badge only but in this instance it wouldn't have worked. In future you can contact customer services and explain it is a small order and I am sure they will be able to help. Thanks Scout Store

Posted 4 years ago

“I was unsure what I needed to buy. The person on "The Chat" button was most helpful and the items I ordered were delivered promptly and are excellent quality.”

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Posted 4 years ago

“Always have good stock of badges and equipment, orders arrive well packaged and in time.”

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Posted 4 years ago

“Our order which should have taken 3-5 working days - in time to be taken to WSJ - took 4 weeks ! and then was wrong and I will have to return”

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Posted 4 years ago

Hi Sue, Please accept our apologies we looked into this and the bespoke scarfs do have the timelines explained in the description (they take 4-6 weeks to produce and deliver). We are working on a solution to make it even clearer and hopefully that will make sure it is less confusing. Thanks Scout Store

Posted 4 years ago

“Would have liked more variety of selection, but the store was very nice. LOVE the moon landing patches!”

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Posted 4 years ago

“Great service, needed an exchange on an item, it was so straightforward, new item was despatched and received within a couple of days.”

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Posted 4 years ago

“Easy and simple to order online and order was delivered earlier than expected, thank you.”

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Posted 4 years ago

“Excellent service in despatching goods so soon after ordering. It may be useful to have an email showing when refunds have been made.”

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Posted 4 years ago

“Didn't find on-line ordering as easy as it should be! Managed in the end, however.”

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Posted 4 years ago

Hi Micheal, Can you elaborate on the issue normally our customers find it really easy to use and order from our site. Thanks Scout Store

Posted 4 years ago

Scout Store is rated 4.3 based on 907 reviews