ShopTo.Net Reviews

Name: ShopTo.Net
Rating: 1.96

2.0 Rating 46 Reviews

24 %

of reviewers recommend ShopTo.Net

Company Reviews

Questions

Metrics

2.0

Based on 46 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0844 318 1328

Location:

unit 2 western center, bracknell United Kingdom
rg121rw

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ShopTo.Net 1 star review on 2nd December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did exactly what it said on the tin, so to speak. I placed my order for ps5 bundle, they fulfilled my order and delivered the order within the specified time frame. No problems at all, thank you”

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Posted 2 years ago

“All good! Very quick process when buying back order on PS5. Very happy customer :)”

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Posted 3 years ago

“Right had a big problem with pre order ps5 (said they couldn't take payment and cancelled it... Even though I paid a month ago) No answers from tickets so I contacted the twitter account and I will say they was brilliant... They helped me get my pre order back on track again, twitter team are the best”

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Posted 3 years ago

“Fantastic prices for games and always prompt shipping”

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Posted 5 years ago

“Amazing.... I would give more stars Never shopped with this company.. purchased a game that was coming out for PS4.. battlefield v Delivery very fast.. excellent price thank you shopto.net highly recommend..”

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Posted 5 years ago

“Offered cheapest prices for items when compared to amazon.co.uk and Tesco direct. Had an issue with my online account which was immediately resolved by a quick phone call to their customer services.”

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Posted 6 years ago

“The best game prices. Super fast dispatch.”

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Posted 6 years ago

“I was getting rid of some used PS4 games and they offered me a very decent price for them. They paid for the postage and the money earned was put into my account very swiftly. They even sell new games cheaper than anywhere else I usually use. I recommend them wholeheartedly and look forward to using them again.”

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Posted 6 years ago

“Quick delivery, bargain deals.”

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Posted 6 years ago

“Excellent service, delivered in record speed and well packaged. I've used ShopTo for a few years and they never disappoint.”

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Posted 6 years ago

“Quick shipping. Cheap price. Much appreciated”

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Posted 6 years ago

“Don't bother. PS5 was delivered with a damaged controller, was sent back and they've had it for two days with no replacement dispatched. Just use Amazon, at least you know it will turn up and will be simple to return/ replace”

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Posted 7 months ago

“Discussing rude customer service. Cancel tickets before you have time to reply. My ps5 was delivered damaged, hasn’t worked properly for afew months, sent it back and apparently they have received it extremely damage and are sending it back to me. Did not give me time to ask anything about just cancelled the ticket and said my issue had been resolved. Which to me it’s now an even bigger issue that Sony have told me to pursue further to the highest member of the company.”

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Posted 9 months ago

“Sent me an in correct code. Lied about the time it would take to fix things. Was passive aggressive on the support team and overall useless company”

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Posted 1 year ago

“Dont even answer the phone. Been on hold for two hours says i am number one in the queue. Disgusting customer service . Dont answer on messenger either and cant get anywhere . No email address . Nightmare”

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Posted 1 year ago

“dont buy from here terrible customer support. very hard to get a refund if u have a problem (damaged goods for me)”

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Posted 1 year ago

“I ordered a game from ShopTo for Christmas. After a few weeks I realised I never got it and contact them through Facebook messenger. The agent on the other side was incredibly rude and basically told me I was lying and that they will not help in any way. Read the messages I got below and compare them to any other company Please stick to proper retailers and not places like this. A few of the messages include ShopTo: The item was shipped on the 17th of november Me: The royal mail tracking says delivered but I definitely did not get it ShopTo.Net: Ok, if the tracking says delivered, it has been ShopTo.Net: Contact Royal Mail to review the delivery and GPS data if you disagree with their delivered status Me: Yes but I did not get it. I don't know where it was delivered but it wasn't here Me: So basically Shopto is not willing to help in any capacity? ShopTo.Net: We have helped, we shipped your item, via the delivery carrier/method you requested, your delivery carrier has delivered your item ShopTo.Net: If you contact RM and they review and tell you they delivered the item somewhere other than the delivery address, get a report from them and provide it to ourselves Me: No you haven't helped. Every other company helps when mail gets lost or delivered to the wrong address the retailer helps and tries to find out where it went Me: I will contact royal mail but I will also publish this chat online so people can see the tone and nature of shopto's customer service ShopTo.Net: The item has been scanned, by your delivery carrier, upon delivery at the doorstep, the item was delivered nearly 10 days ago Me: I'll record the time of this chat and submit a complaint to your company ShopTo.Net: Please feel free to do as you choose.”

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Posted 1 year ago

“Tracking provided shows no information from Royal Mail. No help or assistance offered - onus is on me to chase Royal Mail for delayed package. Painfully slow chat support with no name of person I am chatting with provided. The prices are good, but I'd rather pay more and receive minimum decent human service, which is the onus should be on the company to chase for deliveries, not me the customer. "Our team provided those 29 replies/responses, over the course of a one hour time period this afternoon" Hi (don't know what your name is as no one likes to give their names away), thanks for this info, but I don't remember asking for this. I have purchased a game and it still hasn't arrived yet. The tracking you provided me - DOESN'T WORK. I am in complete limbo and asking for some guidance, instead, I responded with terms and conditions. "providing no less than 29 replies to the same enquiry" - what are you implying here? Please explain? Can you clarify if you're saying I asked you the same thing 29 times? "ask the same enquiry again in a slightly different way" - please feel free to copy and paste where I did this? And what is the issue with asking questions? There is no tracking ID provided; I have no idea where my order is; your tone, stance and responses are poor and you do not provide names when in both online chat comms and review responses.”

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Posted 1 year ago

“rude and abusive staff that tell you it is your fault when they cant deliver preorders on time even though they advised prier that it would arrive on the date specified. They also refuse to honour the arrive o time guarentee.”

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Posted 1 year ago

“Terrible customer service. Used these guys a few times and been really good but royal mail lost the last two orders so I went on live chat - got someone almost straight away but they had absolutely no interest in helping at all - just got rude and told me to read response earlier about submitting a ticket and tried to make out it was my fault - would have taken 2 minutes to refund me or arrange for replacements to be sent out but no.. got a total waster, probably stoned and working from home who had no interest in helping at all.. even tried sending auto replies making out they were closed but followed them up with rude comments so clearly they were online just being a C**T - would never order a game from them again. As a company owner myself I would immediately sack the waster who picked up that chat... unbelievably rude and unhelpful - also lost them a regular customer / profits etc..”

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Posted 1 year ago

ShopTo.Net is rated 2.0 based on 46 reviews