Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,701 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

Write Your review

Tell us how Shuperb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery everything ok”

Helpful Report

Posted 4 years ago

“Great sandals, arrived quickly, good price. Will definitely recommend”

Helpful Report

Posted 4 years ago

“I can totally understand that I was not supposed to stick my return sticker on to the box however by the time I had read the entire instruction Of return it was to late I suggest that perhaps the return label that you require is not sticky this way it deters the person sending it back the option to stick it somewhere so it does not get lost . I think £13 for a NEW box is very steep and I’m sure there are PLENTY of box’s that you can use to replace it I would appreciate your”

Helpful Report

Posted 4 years ago

Dear Maria, Thank you for taking the time to leave us a review and I am sorry to hear you are unhappy with the restocking fee. If I may, I would just like to explain why you were charged. This was not returned to us in the condition it was dispatched, we had to make the deduction for box which is a percentage deduction as the original packaging was damaged by the returns label being affixed to the side of the box which is shown in the image my colleague sent you via email, we do not have extra boxes to replace any damaged ones because each item comes from the supplier in the original box. We do request are items returned unworn and in the original packaging, it is always best to use a mailing bag when returning items to prevent damage to the packaging. We did not deduct the amount for the damaged box alone, the deduction also reflected the returns label you downloaded from the website to send the pair back to us. I am extremely sorry you are unhappy and I can only apologise for the inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

“Great service, fast delivery and product exactly as expected.”

Helpful Report

Posted 4 years ago

“First time I have purchased from Shuperb and I have to say I was very impressed with the service. Delivery was prompt and I was kept informed regarding the delivery. Faultless service would definitely recommend to others.”

Helpful Report

Posted 4 years ago

“Fast dispatch and delivery. Boots fit fine. Happy with purchase.”

Helpful Report

Posted 4 years ago

“Absolutely delighted with my purchase. Arrived very quickly, free postage which helps a lot. The style of these boots are amazing, I now have started to wear them when I do the gardening brilliant!”

Helpful Report

Posted 4 years ago

“This is a brilliant firm with whom to deal. Unfortunately, my husband found these shoes to be a bit on the snug side and so we returned them with the label provided. We were kept informed from start to finish of the process and the money was back in my account within a few days. We would certainly buy from them again in the future !”

Helpful Report

Posted 4 years ago

“Great price, fast delivery and easy returns with the pre-paid label”

Helpful Report

Posted 4 years ago

“As I didn't hear the doorbell, I had to collect my parcel from the Sorting office. I went up to do this and found they were closed. I returned and finally got the parcel. Just as well I thought to take ID because even if you have the note the Postman left, I would have been unable to collect the goods, but hey you can't be too careful. Had I been refused because of ID I wouldn't have bothered with another collection because as you know petrol has gone up and the nearest place is about 3/4 miles away in a car and time consuming.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for the review and I am sorry to hear this happened. We do send you your tracking information via email when the order is dispatched so you can track the parcel and the calling card also specifies photo ID is required. Whilst I am pleased you now have your order, please accept my apologies for the inconveince caused here. Kindest Regards, Sonal.

Posted 4 years ago

“Even though I didn’t keep the item, found the returns very easy and the company very efficient.”

Helpful Report

Posted 4 years ago

“Order arrived super fast and free! So happy with my purchase and it was a bargain. Will be recommending this company to everyone I know. Brilliant!”

Helpful Report

Posted 4 years ago

“Best Boots ever and a great service”

Helpful Report

Posted 4 years ago

“Quality item, arrived quickly”

Helpful Report

Posted 4 years ago

“Lovely sandals, super fast delivery a d well paced. Excellent service!”

Helpful Report

Posted 4 years ago

“Unfortunately I had to return the Strive Madison trainers as they were a bit uncomfortable for me. I only wish I had purchased your returns label as I had difficulty using your other suggested methods and ended up paying more by sending them myself through the post office. I was impressed by your quick refund payment.”

Helpful Report

Posted 4 years ago

“Slow service ⁉️”

Helpful Report

Posted 4 years ago

Dear Anda, Thank you for the review and I am sorry to hear this. Your order was dispatched within two days of being received but there are currently some delays with parcels being delivered to Australia. I have investigated this with the carrier and I am pleased your order has now been delivered. Please accept my apologies for the delay and inconvenience caused here. Kindest Regards, Sonal.

Posted 4 years ago

“very quick delivery, quality product.”

Helpful Report

Posted 4 years ago

“Shuperb live up to their name! I pretty much got next day delivery with a purchase, and the boots themselves were perfectly described. Sadly they were much too big for me, but returning wasn't a problem, and I received a refund super fast as well! I would shop with these guys again :)”

Helpful Report

Posted 4 years ago

“I have written a review further down the page.”

Helpful Report

Posted 4 years ago

Dear Andrew, Thank you for the review and I am sorry to hear this, we have since issued you with a refund for the pair and please accept my apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 4 years ago

Shuperb is rated 4.7 based on 17,701 reviews