Simple Contacts Reviews

Name: Simple Contacts
Rating: 4.59

4.6 Rating 1,467 Reviews

90 %

of reviewers recommend Simple Contacts

4.6

Based on 1,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received my contacts. The contacts were “shipped” on June 29th. However, the tracking package still has not updated where the contacts are and when they will be delivered.”

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Posted 5 years ago

“Did not arrive in time”

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Posted 5 years ago

“I never received my contacts.”

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Posted 5 years ago

“I didn't receive my package. Please refund or send me the product that I ordered. I have to leave the country on Friday!”

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Posted 5 years ago

“Easy refill and quick acknowledgement. slower than the initial order which may have more to do with the Memorial Holiday.”

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Posted 5 years ago

“Never received my contacts. Tracking info shows “address unknown”. Same address I’ve received my contacts many times.”

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Posted 5 years ago

Oh no! We're really sorry to hear that from a long-time customer. It looks like there was a delivery issue for some reason. Our customer service team is working to resolve it!

Posted 5 years ago

“It took 2 weeks to receive my order. It was reported that my order was shipped 1 day after I ordered, but took 2 weeks to receive the order. I was not able to track the order. When I order from 1 800 contacts I receive my order in 2-3 days”

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Posted 6 years ago

“Extremely disappointed. I signed up for the "subscribe and save" feature. I often forgot to order myself new contacts before my supply runs out, so I opted for this service even though I've had better luck getting cheaper prices shopping around for my contacts each month. This service didn't even put my order in until I was already out of contacts. a full week later- I still don't even have an estimated day of delivery. My package was handed off from DHL to USPS and my tracking information says USPS still hasn't even received the package. I've been without contacts now for 2 weeks. I've looked on the app and the website and haven't found a phone number to call so I can even tell someone about this. Very disappointed. I'm unsubscribing to this service and I won't be ordering from Simple Contacts again.”

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Posted 6 years ago

Simple Contacts is rated 4.6 based on 1,467 reviews