Simple Contacts Reviews

Name: Simple Contacts
Rating: 4.59

4.6 Rating 1,466 Reviews

90 %

of reviewers recommend Simple Contacts

4.6

Based on 1,466 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My box was empty no contacts in it, phone number does not work and it said support may take 3 to respond to email. Going out of country and need by next week. Also could not find live chat only email.”

Helpful Report

Posted 4 years ago

Hi Mary Jo, thanks for the feedback! We just replied to your email, so please connect with us there if you have any other issues.

Posted 4 years ago

“After 2 weeks I still have not received my order. Poor service.”

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Posted 4 years ago

“I understand that manufacturers for contacts can cause delays but simple contacts handled it extremely poorly. They at first said my order was placed and would be shipped on time. Then they said about a 2 week delay. Once those 2 weeks were passed I contacted them again and they said about a month. Then when I contacted them again they said another 3 months. No apologies and no heads up first on the approximate shipping times and very delayed responses. I emphasized how important it was for a friend's wedding at a beach and that I needed at least a few pairs. No solution was presented. Curious I ordered a few pairs from other companies and they shipped within a week. Poor service, poor inventory, no critical thinking, and apparently poor ratings. They took the money out in July when i placed it and because I was curious i did not cancel to see when the contacts ship. Just got it in October. Will not use again.”

Helpful Report

Posted 4 years ago

“I can't reset my password to log back in. The UI is awful. Small thing but I'm just not using you again.”

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Posted 4 years ago

Hi Julius, thanks for your feedback on your recent order! Just sent you a text to follow up on your concern. Please connect with us there, and we'll get you taken care of, thanks

Posted 4 years ago

“Uh never got them??”

Helpful Report

Posted 4 years ago

Hi Mary, we're so sorry to hear that you haven't received your lenses! A member of our Patient Experience team will reach out shortly to help you with this order!

Posted 4 years ago

“Ordering is simple, the prescription details match, but the vision result is a Fail. So my order will be returned. Hope the refund is simple, too.”

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Posted 4 years ago

“I never received my contacts.”

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Posted 4 years ago

“It’s my fault that I miss typed the zip code and it went to wrong addresses and my order is still not arrived yet. But it doesn’t make sense that shipping process was processed when the address doesn’t exist while the most of online shopping make sure the address is correct and at least exists before processing the order. And it might not be your fault that you cannot do anything even I realized that the zip code was wrong in early stage of the shipment.”

Helpful Report

Posted 4 years ago

Hey there! We just sent you a message via text & email to follow-up on this issue, but the good news is that it looks like your package is set to arrive today! Connect with us via text/email if you have any further concerns, and thanks for the feedback!

Posted 4 years ago

“Terrible communication, no phone or chat support even though advertised. Not ordering again”

Helpful Report

Posted 4 years ago

Oh no! I'm sorry to hear that you had trouble with your last order. One of our PX team members will reach out now to help you out!

Posted 4 years ago

“Taking my business elswhere”

Helpful Report

Posted 4 years ago

Hi Bill! So sorry to hear that you had trouble on your most recent order. One of our PX team members will reach out now!

Posted 4 years ago

“Need to get customer service up to speed.”

Helpful Report

Posted 4 years ago

“There seems to be no way to contact “Simple” other than email or text. My order took over 3-1/2 weeks and was not able to get a reply to my texts or emails. I followed instructions to wait between texts. Thought 4 days between texts was long enough and I was wrong . I was in glasses for over a week because they were so back logged. Definitely NOT simple more like - Its Complicated Contacts”

Helpful Report

Posted 4 years ago

Hi Lisa! So sorry to hear that you had such a frustrating experience with your most recent order. Our PX team will follow-up via text to make sure your next order goes smoothly!

Posted 4 years ago

“My contacts didn’t show up and I placed the order the 7th for one day ship soooo where are they ???”

Helpful Report

Posted 4 years ago

Hi Bobbi. So sorry to hear that you haven't received your lenses! A member of our PX team will reach out via email and text to help you shortly!

Posted 4 years ago

“It is hard to get in contact with anyone. The phone number does not work and if you send a message it is days before you hear back. The next time I get contacts I will probably go somewhere else because of this. I have been working out of town for two weeks and the Delivery was supposed to be here and it’s not. I need to know how it gets delivered and guess what I still can’t get in touch with simple contacts how convenient for y’all.”

Helpful Report

Posted 4 years ago

Hi Brent! So sorry to hear that you've had trouble reaching us, and that you haven't received your lenses. A member of our Patient Experience team just reached out to set up a replacement, so feel free to respond to their text and email!

Posted 4 years ago

“The service was awful. I sent in my prescription with a bar code included and paid for one day shipping. The package came a week later and was the incorrect prescription. I was told they would not refund me because the boxes were opened. I will never use this application again, it is just as much of a hassle as going to the eye doctor and now I’m not only out of money but of contacts as well.”

Helpful Report

Posted 4 years ago

Hi Leticcia, thanks for your feedback on your recent order! I just sent you an email to follow up on your concern. I hope that we could at least provide some insight into the verification process along with the full context for why you received the incorrect Rx on your order.

Posted 4 years ago

“You sent me the wrong contacts and have been impossible to contact about it I will never be using this service ever again”

Helpful Report

Posted 4 years ago

Hi Frank, thanks for your feedback on your recent order! I see we've already been in touch via text, and will just need you confirm the incorrect Rx our distributor shipped so that we can report this error to their warehouse before sending a replacement. Please connect with us there, and we'll get you taken care of, thanks."

Posted 4 years ago

“Every experience I have had with this company has been a terrible one. From back ordered contacts, to having to verify an up to date prescription. Not quite sure why I keep giving them the benefit of the doubt, but To top it off, j paid for overnight shipping for my past 3 orders and didn’t get it until 5 days later! Customer service is either nonexistent or they just simply don’t care either. I have reached out to them several times and didnt even get a response back. Don’t waste your time.”

Helpful Report

Posted 4 years ago

Hi Andrea, thanks for your feedback on your recent order! Just sent you a text and email to follow up on your concern. Please connect with us there, and we'll get you taken care of, thanks.

Posted 4 years ago

“Been trying to return my unused lenses for over a month. Customer support is friendly but inconceivably slow to respond!”

Helpful Report

Posted 4 years ago

Hi James, thanks for your feedback on your recent order! Just sent you an email to follow up on your concern. Please connect with us there, and we'll get you taken care of, thanks.

Posted 4 years ago

“I still have not received my contacts.Had a lot of problems with your accepting my prescription.There is no phone number to call.I am unhappy and would like to know where my order is”

Helpful Report

Posted 4 years ago

“Very poor response from customer service. Did not address any of my concerns in a timely manner.”

Helpful Report

Posted 4 years ago

Simple Contacts is rated 4.6 based on 1,466 reviews