“The crew was very nice and accommodating. However, after unloading at destination, noticed several furniture pieces that were damaged (large, deep scratch on end table and large piece (1/8" x 1/8" x 1/8") missing from leg of coffee table. Could not get pictures because did not have phone during unloading and furniture is now packed in a full 10" x 25" storage unit. May be other damaged pieces...did not have time to thoroughly inspect.
Also, crew not informed of piano move even though discussed several times with office personnel.
Update: A member of the SML Management reached out to me to try and remedy my concerns even though the window on claims had closed. This was certainly appreciated.”
“Team showed up on time. Polite and respectful. I thought they finished as they told me they did. 30 minutes early. I tipped them, they left. I find a small desk and five boxes the did not load. Had to get help to load them. Otherwise they were great!”
“The guys came ready to work. They weren't trying to work slowly to get paid for longer. They were carrying multiple boxes at a time and didn't stop to rest. I was very impressed with them and thankful for their hard work.”
“The packing movers started out very slow! The unpacking went great! My coffee table leg was broken and and old ironing board was broken in half! The unpacking guys were very nice and took extra care that my floors didn’t get scratches due to the plastic gliders were broken off most of the legs to my furniture! Packers were late 45 min to arrivel time! We had most of our things already down at the truck b4 they even got there!”
“Brandon and Francisco were great workers. Very concerned about my furniture and making sure it was secure before moving. We ran over on time but it was my fault for underestimating what I needed. They worked extremely hard to move everything within the time constraints.”
“Loaders were a couple hours late but informed me of their delay. They worked efficiently and finished well before the two hour minimum. My only complaint is that the boxes and containers they loaded onto the truck last were not secured and we found several boxes/containers that had fallen onto the truck bed or onto other items when we opened the back of the truck the next day. Two $15 storage containers were broken and one of the leg braces on my antique oak office desk was broken apart leaving the leg dangling and the table unusable until a new brace can be made. At the unloading, the two workers were ontime and very well organized. They commented on the poor loading of the toppled items. They too were done well before the two hour minimum but unload all items without incident. Except for the broken items, I was very satisfied with my moving experience.”