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Simple Moving Labor Reviews

4.4 Rating 1,167 Reviews

82 %

of reviewers recommend Simple Moving Labor

Company Reviews

4.4

Based on 1,167 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

866-767-5348

Location:

3700, Rufe Snow Drive,
Fort Worth
76180

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were very impressed with the care that was taken with each piece being moved. Each piece was quickly, securely wrapped and well protected. The movers were polite, respectful and anxious to get the job done well. I will definately use this service again.”

Posted 2 years ago

“Friday evening, after moving everything WE could, my daughter and I needed help right away removing from our rented truck the remaining 2 items that were too heavy for us and move them up to her second floor apartment. Made a phone call, spoke to a helpful representative who thankfully found us movers available early Sunday morning. Movers kept in contact, confirming arrival time frame, then morning of arrival time. The entire process was efficient and effective. Price was wee bit high for what was moved, but the quick response was well worth it.”

Posted 2 years ago

“I had a absolutely terrible experience with SML. Twice! I hired a two person crew for my load in Edenton NC, and a few weeks later, another two person crew for the unload. For both bookings, the crew never showed up. While I did receive multiple calls for the office staff, asking how the move was going, I told them I had no crew and we were still waiting. With both bookings the representatives tried to reach the missing crew multiple times, but could not locate them, or give me a status on where they were, or when they might actually arrive. For the first booking for a loading crew, the representative finally found. replacement crew, but they did not arrive until the sun was going dow, so we did the entire load in the dark. For the second unload booking, that rep also finally found a replacement crew, but I had already unloaded most of the storage container myself by the time they had arrived, as we had been waiting for almost four hours for them to arrive. Both the reps on the phone were professional and very apologetic, and the replacement crews were helpful, if not exhausted from their earlier bookings. However the fact that there seems to be no accountability for your crews leaves the customer high and dry when they need your service most. You made the stress of moving 1000 time more difficult. The rep I spoke with during the loading experience, made multiple apologies and promised to make an adjustment on our billing for the problems, but no adjustments were made. The unloading crew claimed 2 hours on the sign off sheet, even though I indicated they arrived at 4:30 and left at 6:00. So I paid for two hours, to unload most of the job myself, while I only had a crew on site for 1.5 hours. And again, I was charged the full price for the job. SML was the recommended provider offered by PackRats, the storage container service we used for the move. I have share my incredibly frustrating experience with them. I strongly recommend you change your hiring practices when approving your moving crews, as your service is completely unreliable in it's current state. SML failed both times I booked them. I can not recommend them as a service provider. (I would rate the 0 stars, but this review system forces me to assign a one star.)”

Posted 3 years ago

Thank you for reaching out Randy. Sorry we had to find a replacement but I am glad we were able to find availability for your unload. Please reach out to us at 866-767-5348 to discuss further.

Posted 3 years ago

“My move went fairly smoothly but I was disappointed that the movers that came had to leave at a certain time when I was told that I had them for as long as I needed. My move ended up being a 4 day event when I could have had it done if they were able to stay for the day.”

Posted 2 years ago

“Positive experience..... Would use SML again.”

Posted 2 years ago

“The movers we had were amazing - I still can't believe they were able to pack all of our things into that 26' truck. The lead man was an absolute genius at using the available space. The crew was courteos and friendly. We have already recommended SML to our real estate agent.”

Posted 2 years ago

“The actual loading and unloading went well. The movers were prompt and did a good job overall. I was overcharged (the unload took less than two hours, but I was charged for 3 hours). I didn't receive a response to two emails I sent requesting a refund for the overcharge. I have disputed the overcharge with my credit card company and I will never use SML again.”

Posted 2 years ago

“Movers arrived unprepared. Very disappointed.. No fault of their own. Told the person booking what I needed and totally disregarded what I said. I repeated it many times. It was just unloading a truck. I had to provided my own dollie to help the movers out.. Again, not their fault.... Lastly, it was an act of Congress to get confirmation....I called several times and they could never get the person (Anna) who I talked to. Very unprofessional. Didn't have a problem taking my money .....doubt I would use again....Workers were great but everything else is lacking.”

Posted 2 years ago

“The movers were considerate, helpful, and worked at a good pace. It went seamlessly on a really hot day.”

Posted 2 years ago

“The guys called and asked if they could arrive quite a bit early which was fine. I gave them flavored waters and they seemed efficient and fast. However when I went to unload, what a disaster. The fellow in the truck put things clearly marked with red "fragile" labels mashed in between other boxes on their sides, underneath heavy items, every which way. I could also feel that the load was uneven as I started driving. I heard the other guy reprimand him one time, "Those are ROCKS!" as the guy in the truck set my rock collection bin right on top of a stack of fragile boxes. But--there they sat. I had given these two guys a huge tip, too, which I now regret. I couldn't see the way things were loaded until I moved the bookshelves near the door. They were nice fellows, and fast, they didn't forget or drop anything, but did an irresponsible job packing the truck. They should have stacked the heavy banker's boxes and put the fragiles on top at the back. The more experienced guy should have taken the kid aside and set him straight. Whatever their hurry that morning, it cost me a decent move and broken items. Not happy.”

Posted 2 years ago

“The original movers were to meet me at my storage unit at 8-9am. When they didn't who up, I tried to call, but was on hold for several minutes and requested a callback. When called back, the call was dropped when I answered. I then called back, waited on hold for ~45 minutes, and was told the movers cancelled and a new crew was to contact me with a new time. After several contacts with commitments to show at various time frames, they finally arrived at ~2:50pm. I was in the hot sun waiting for almost 7 hours based on missed commitments and promises! This was my 3rd and final use of SML.”

Posted 2 years ago

“This service is a bit of a scam. I specifically called and asked if I needed to hire an additional person a week prior to the move date as we were moving to a third floor apartment without an elevator. I was informed that "the crew" did not feel that was necessary. On the moving day it I asked the moving crew if they though they would need a third person, they said they they should have had one more person to make the move in 2 hours. I was instead charged by SML for 3 additional hours of labor instead of hiring an additional person to complete the move in the allotted time as requested. The company that SML hired was great, but I felt I was overcharged for no reason when I had specifically called prior to the move to address the issue at hand.”

Posted 2 years ago

We are sorry the crew wasn't able to provide a third worker for your unloading Tiffany. Your feedback is appreciate and will be added to your account. Don't hesitate to call us at 866-767-5348 if you would like to discuss further.

Posted 2 years ago

“Guys were quick, efficient, professional, polite and courteous.”

Posted 3 years ago

Thank you Gil - Love seeing such positive adjectives used in reference to our crew members. Glad we were able to help.

Posted 3 years ago

“Both movers were professional and fast. They were on time and worked very hard to get the job done. I would strongly recommend them to anyone I know who wants to get quality service!”

Posted 3 years ago

“The guys were on time and worked efficiently”

Posted 3 years ago

“Easy to book the moving help online. Men were very helpful and professional when they arrived. However, they arrived two hours later than expected due to previous job that day.”

Posted 3 years ago

“SML was quick, and helpful”

Posted 3 years ago

“A lot of my things were damaged when we unpacked the truck they did not wrap things like they should have to keep things from getting scratched and broken they had plenty of blankets”

Posted 3 years ago

We are sorry to hear anything was damaged - Please reach out to us so we can better understand what occurred. 866-767-5348 ext. 5 for the Claims Department

Posted 3 years ago

“Very happy would highly recommend to everyone my workers jake and george were very professional and helpful and friendly and hard working they were awesome”

Posted 3 years ago

Thank you for the feedback. We will make sure to pass along the high praise to Jake and George.

Posted 3 years ago

“Great job, hard workers!”

Posted 3 years ago

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Simple Moving Labor is rated 4.4 based on 1,167 reviews