SimplyIOA Reviews

Name: SimplyIOA
Address: 1855 West State Road 434, Longwood, Florida
Rating: 4.64

4.6 Rating 1,244 Reviews

91 %

of reviewers recommend SimplyIOA

4.6

Based on 1,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About SimplyIOA:

SimplyIOA makes purchasing insurance simple.

With just a few details, customers can compare insurance quotes from the nation's most trusted companies and purchase a policy online or over the phone in minutes.

What SimplyIOA can offer you

1. Choice of top insurance companies
2. Best available coverage and rates
3. 20+ insurance products in 48 states
4. Personalized quotes in minutes
5. Dedicated customer support
6. Customer rating of 4.7 out of 5

Visit Website

Phone:

833.872.4467

Email:

marketing@simplyioa.com

Location:

1855 West State Road 434,
Longwood
Florida
32750

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Multiple delays and cancelled policies due to clerical errors in the paperwork. Lender institution and address were incorrect, resulting in a delay in closing and an increase in closing costs of $855. I effectively paid 50% more for the policy due to these extra costs. I was also overcharged by $100. The first policy that was later cancelled was paid in full up front. After it was cancelled, the new policy was $100 less expensive and I was promised a refund of the difference but have not received it.”

Helpful Report

Posted 2 years ago

“Last January 2023, i was contacted by Simply IOA agent Travis Beekman when I was looking for car insurance for 2 cars. He gave me progressive at first, quoted for about $197+ but when the underwriting reviewed the application, it went up to $600 premium. I told him every detail that he need to know about us driving. So i cancelled progressive and asked for refund. Nevertheless, i was still charged for the 2 days coverage and fees, refunded only $140. He gave me another quote for $210 premium, auto owners insurance. I asked him if this is not going to change again, affirmed to me that it will not. Days later, auto owners are asking for proof of insurance for last 5 years. Or the premium goes up to $420+. He knows we dont have that 5 years history. I told him to cancel that since i dont agree to the premium. 01/20/2023, we started the conversation for cancellation, filled up and sigmed cancellation forms, submitted to him. I followed up 02/3/2023 as the bill is still in my account and i did not receive any notice for cancellation. Following up week by week, he responded on the 12th of february. Still not cancelled. The account was past its due on february 10. I am not paying that. I keep calling, all goes to voicemail. I sent emails, no response. This is disappointing, disrespectful and frustrating.”

Helpful Report

Posted 2 years ago

“A simple request to move my 4 policies under a new LLC is still not complete. I even agreed to completely rewrite them all at the same time (original expiration dates are all different). The only means of getting a response was to visit the local office in person and discuss the delay with Jolene and Cindy. It has been more than 4 weeks and I am still waiting for these policies to be completed. What should have been a simple request has been extremely frustrating due to lack of response or care. Without a local representative here in the middle Keys to service my policies, doing business with IOA has become very unpleasant and difficult.”

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Posted 2 years ago

“Stay away from this company! I was sold a policy with misleading information from the agent. I immediately called back an hour later to cancel. The next day I was told by the agent that I could not cancel the policy. I called back and asked for a supervisor. I was given the run around to 7 different people. They transferred me to another agent instead of a supervisor. He said he would take care of the cancellation but would need proof of insurance which I sent him. Then he said he would need last years proof of insurance which I sent him. I contacted Progressive today, 2 weeks later, and they said they have no communication from the agent about cancelling my policy. I had to cancel it myself and was told I would receive a refund within 3 days. Not 10 days as I was told by the Simlyioa agent.”

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Posted 2 years ago

“Agent hung up on me when I would agree to a blanket "1'll sign today before hearing or comparing against my current policy. Sorry to say it sounded like a boiler operation with pressure to get a deal done today.”

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Posted 2 years ago

“You may refer to a previous experience submitted to you within the last week. I was completely unsatisfied, and every concern is addressed in previous experience survey.”

Helpful Report

Posted 2 years ago

“I paid my six-month policy in full with a credit card. After that, I received documents through e-mail, asking me to use DocuSign and return. I was reading each page & signing, until I came upon a page authorizing IOA to withdraw from an account with my name on it; however, the account number and routing number did not match any account I had. RED FLAG!! I immediately called IOA, voicing my concerns. First of all, I had already paid, and my credit card had been debited. And, the account nor routing numbers were listed on any account I had.”

Helpful Report

Posted 2 years ago

“I would be more than happy to talk with someone from your company. I feel like there is something fraudulent going on, and I want to get to the bottom of it. I will be calling the Insurance Commission in Florida to explain my concerns to them. I cannot recommend your company. I have tried to get in touch with a Mr. Ridenhour, who is listed as the agent on page one of the policy, but he never answered the call.”

Helpful Report

Posted 2 years ago

“not good service.”

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Posted 2 years ago

“Have called my local office with questions, no call back. Found new broker.”

Helpful Report

(Oldsmar Renewal) - Posted 3 years ago

“Been with this insurance for years, maybe two decades? Unfortunately moved all our insurance out recently due to incredible lack of customer service and inability to match insurance competitively. More saddened by lack of customer service after so many years as a customer!”

Helpful Report

(Oldsmar Renewal) - Posted 3 years ago

“Could never talk to an actual person. Was misled about discounts for premium reduction. Staff seemed unknowledgeable about everything.”

Helpful Report

(SimplyIOA Renewal) - Posted 3 years ago

“I was unable to renew my policy because it was very difficult to access. I put in my policy number and information however, the system did not find it and gave me error messages. I verified my information and it was correct. Also, I called a few times and did not reached anyone. I currently do not have insurance on my home due to the poor system and because could not reach anyone by phone. I feel very disappointed.”

Helpful Report

(SimplyIOA Renewal) - Posted 3 years ago

“Very pushy and not very personal about a person's needs.”

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(Oldsmar) - Posted 3 years ago

“How can I tell you how my experience was if I am not familiar with SimplyIOA, and I have no idea what I purchased that would ask me how my experience was??? I cannot recommend ANYTHING if I don't know what it is. What a TERRIBLE poll!!!!”

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(Oldsmar Renewal) - Posted 3 years ago

“I bought insurance for 2 cars and the bill was 81.49 a month, I get my first bill and now it's $117.49 a month. It's already gone up $35.00 a month. I feel like I've been conned. I have no tickets, accidents or anything on my record. What the F*#k!!!!!!!”

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(SimplyIOA) - Posted 3 years ago

“No order received yet!”

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(Keys Renewal) - Posted 3 years ago

“very bad service . I am since years your customer , can not believe seit I am since many weeks trying to get new rates or new contracts. agents are friendly on the phone. telling me will call you bacck , NO response. tried that with different agents from IOA . I HAVE NO WORDS ! but around 10 insurances running by IOA I AM THINKING IOA DO NOT NEED ANY BUISSINES.”

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(Oldsmar Renewal) - Posted 3 years ago

“Very poor experience. Follow up is awful. Promises not kept.”

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(Oldsmar Renewal) - Posted 3 years ago

“I received an email to call about my renewal for car insurance. I call and told it was too early. Agent explained I need to wait few weeks for my auto renewal. No issues with the agent that assisted me. Stop wasting my time and don’t send me email unless I can complete transaction!”

Helpful Report

(Oldsmar Renewal) - Posted 3 years ago

Hello Scott, On February 15, we sent you an email to inform you that your auto insurance policy was due for renewal. However, upon investigation, we discovered the date used to trigger this email was incorrect. At SimplyIOA we are committed to providing customers with world-class customer services and we apologize for this mistake and have since corrected our records. Regards, Angela Portilla (VP of Customer Operations)

Posted 3 years ago

SimplyIOA is rated 4.6 based on 1,244 reviews