SimplyIOA Reviews

Name: SimplyIOA
Address: 1855 West State Road 434, Longwood, Florida
Rating: 4.64

4.6 Rating 1,244 Reviews

91 %

of reviewers recommend SimplyIOA

4.6

Based on 1,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About SimplyIOA:

SimplyIOA makes purchasing insurance simple.

With just a few details, customers can compare insurance quotes from the nation's most trusted companies and purchase a policy online or over the phone in minutes.

What SimplyIOA can offer you

1. Choice of top insurance companies
2. Best available coverage and rates
3. 20+ insurance products in 48 states
4. Personalized quotes in minutes
5. Dedicated customer support
6. Customer rating of 4.7 out of 5

Visit Website

Phone:

833.872.4467

Email:

marketing@simplyioa.com

Location:

1855 West State Road 434,
Longwood
Florida
32750

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m extremely impressed with the professionalism and expertise of Mr. Tony and his team. They took the time to understand my situation and crafted a recovery plan that worked. Their commitment and clear communication gave me peace of mind, and I’m thrilled to say they successfully helped me get my money back.”

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Posted 4 days ago

“Pressured to sign and pay in full for home insurance - paid a roofing company for a roof inspection then just after 30 days received notice of cancellation because my roof is over 10 years old - spoke to insurance co Universal and they said agent should have never issued a policy- shameful - agent and SIMPLYIOA should refund me the 1.5 months of payment the insurance company won’t refund-”

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Posted 1 month ago

Hello Lynn, I sincerely apologize for your negative experience. I want to assure you that your complaint has been escalated to our leadership team, and a team member will contact you directly to discuss this matter. Kind regards, Amy

Posted 1 month ago

“I set up home and auto insurance and issued payment of >$900 last week then received a request to docusign a contract that contradicts what the agent Brittany told me over the phone. Additionally she said she would resolve first thing tomorrow three days ago and is not responding to my emails. Still waiting on a response and at risk of being uninsured if I don't sign by tomorrow. HORRIBLE SERVICE - SCAM ALERT”

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Posted 6 months ago

Dear customer, Thank you for sharing your feedback. We sincerely apologize for your negative experience. This is not the standard of service we aim to provide. I want to assure you that your complaint has been escalated to our leadership team, and a member of our team will contact you directly to resolve this matter. Kind regards, Amy

Posted 6 months ago

“There has been an overpayment by the mortgage company and I've made at least 15. Calls and still not resolved.”

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Posted 1 year ago

Hi Pam, Thank you for sharing your concerns with me today. I want to reassure you that your complaint has been escalated, and a team member will contact you to discuss your overpayment. I apologize for any frustration caused, and I hope you have a wonderful day. Kind regards, Amy

Posted 1 year ago

“Awful communication. Emailed my agent for weeks with no response only to be told they moved elsewhere in the company. Was sent to a different agent, left a voicemail, never heard back. Policy info is wrong and no one helped after I spoke with multiple people. Don't waste your time.”

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Posted 1 year ago

Hi Chelsea, Thank you for sharing your feedback, and I sincerely apologize for the poor communication and the issues you experienced with your policy. This is not the level of service we strive to provide, and we regret any inconvenience this has caused. I want to reassure you that I have escalated your complaint to our leadership team, and a member will contact you directly. We appreciate your patience and hope to have the opportunity to restore your trust in our services. Kind regards, Amy

Posted 1 year ago

“I got insurance with you guys and then was canceled within 2 months I was dropped because the cost of replacing my house was to high”

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Posted 1 year ago

“Cancelled ins due to move never got refund”

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Posted 1 year ago

“I'm buying out my lease car Been just about a month requesting Simply IOA to send my bank( I'm taking a loan out to buy the car) a binder I was promised 3 weeks ago that it was sent out and it wasn't I had spent countless of hours reaching out to these people just to get a simple binder to be sent to my bank so I can buy my lease car it happens that they put the wrong PO Box number or didn't finish adding the PO Box number as per my bank Which they even called on my behalf Don't know what the problem is with this company but didn't know that adding 1,2,or 3 numbers was so difficult My bank rep spoke to this guy Charles -he is rude and needs some people skills Kept on putting us on hold ,than says he is working on it Well it's now 4:45 pm,since this morning he has been working on the correct PO Box number "REALLY" I DOUBT THAT!! This is the 3rd time I have been LIED TOO! Not taking it anymore!!”

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Posted 1 year ago

“When trying to call Simply IOA spoke with Jay and Rosaile which was very rude and sarcastic on the phone when I asked about updating Mortgagee loan number on the policy. The request has been made on 2/9/24 and still today this has not been updated. When transferred I was hung up on, I would call back and then someone would pick up the phone and hang up on me. Then I am told they have been having phone issues for a few weeks. I asked if I could give my number so that I am not continuing to have to call back and Rosaile continued to talk over me. I have not been successful with getting any response by email. Very poor communication.”

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Posted 1 year ago

“Called to cancel homeowners policy due to sale of property. In addition to other hoops, Rosalie said that I would need to send them copy of settlement statement. I told her that wasn’t necessary as I could cancel the policy for any reason. She became very rude and told me I didn’t know what I was talking about and that she was the expert. I asked to speak with her boss. She was insolent. I said let me complete my business so I could get off the phone with her. If I ever need insurance in Florida again, it will not be with this company.”

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Posted 1 year ago

Good morning John, I am extremely disappointed that your experience with SimplyIOA did not fulfill your expectations. We are extremely proud of our customer-first mantra, and I am personally disappointed that your experience fell below par. I want to reassure you that I have initiated a full investigation into your complaint and a management team member will contact you to discuss your concerns. Kind regards, Angela Portilla VP, Customer Operations

Posted 1 year ago

“They. Mess me up with my insurance. And stop talking to me about. This problem. And now I am in t have alrpoblem with dmv”

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Posted 1 year ago

“You have. My insurance policy in the wrong state in ohio I live in nevada now I do not have insurance for nevada. Who going to deal with dmv in nevada”

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Posted 1 year ago

“This company was recommended by a friend, I did get a great quote but the person handling the quote process was awful. He called and left me 1 message and his call was returned the same day but I had to leave a message (at this point the closing was about 10-12 days out.) I called again about 4 days later, I had to leave a message. A few days later my mortgage broker contacted me and said that the rep emailed her and said I wouldn't respond to any of his efforts of communication. Long story, but I was very disappointed that he 'threw me under the bus' when it was he who had let the paperwork lag!”

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Posted 1 year ago

“I was told I was purchasing a one year auto policy turned out to be 6 months Diego was the salesman he refused to talk to me very shady company”

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Posted 1 year ago

Hi Michael, Thank you for contacting SimplyIOA regarding your homeowners insurance. I am very sorry to hear that you had a negative experience. Please feel reassured that every customer experience is of the utmost priority to us and I apologize sincerely for any inconvenience that this mix up has caused as well as any lack of communication. Your satisfaction is our top priority and we appreciate the opportunity to improve with your feedback. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“I got a scam e-mail stating I’d lost coverage with you, when I’ve never BEEN with you, and now will never consider. Tell your agent, Gail D., in Lake Mary, FL that sending e-mails like that is a very negative way to drum up business. In fact, it has the OPPOSITE effect, and reflects on your entire company and agent business practices. It probably violates a Florida insurance law as well.”

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Posted 1 year ago

Hi Angela, Thank you for contacting SimplyIOA regarding your auto insurance. I am very sorry to hear that you had a negative experience. Please feel reassured that every customer experience is of the utmost priority to us and I apologize for any inconvenience that these communications may have caused. Your satisfaction is our top priority and we appreciate the opportunity to improve with your feedback. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“To become a customer is very very difficult - and process, and communication is slow - then once I became a customer, customer service was even worse. Regret I became a customer, but simply to time absorbing to shift away..”

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Posted 1 year ago

Hi Allan, Thank you for contacting SimplyIOA regarding your homeowners insurance. I am very sorry to hear that you had a negative experience. Please feel reassured that every customer experience is of the utmost priority to us and I apologize for any inconvenience that the slow pace of this process may have caused you. Your satisfaction is our top priority and we appreciate the opportunity to improve with your feedback. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“I failed to understand why a Chapter 13 from 4 or 5 years ago would affect my homeowners insurance policy. The gentleman I spoke with was professional, but I completely and wholeheartedly disagree with a $300 up charge because I had some Financial issues a few years ago.”

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Posted 1 year ago

Hi Calvin, Thank you for contacting SimplyIOA regarding your homeowners insurance. I am very sorry to hear that you had a negative experience. Please feel reassured that every customer experience is of the utmost priority to us and I apologise for any inconvenience that the increasing cost of your policy may have caused you. Your satisfaction is our top priority and we appreciate the opportunity to improve with your feedback. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“I contacted simplyioa in the middle of june. I told mike I needed my insurance by 6/28/23. we started working on the policy. When it became time to wait if we were approved or not. I e-mailed mike several times with no response. After several days I received mail mike stating he would be out of the office until 6/28/23. I contacted your office by phone three times only to end up on hold. In july my allstate agent told me they could write citizens policies. i started a back-up plan. then mike's mail said he would be out until 7/28/23. my insurance is $$$ cheaper than the final quote from your office. Thank You Mike”

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Posted 1 year ago

Hi Michael, Thank you for contacting SimplyIOA regarding our homeowners insurance. I appreciate you sharing your feedback and I apologise that you had such a negative experience. This is not the customer service that we aspire for and I am truly sorry to see you go elsewhere for your insurance needs. If you have any additional feedback you would like to share, please contact me and let me know. We appreciate the opportunity to improve and hope that you will consider us again in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“If I could give this guy a zero, I would. Dealing with them has been a total niteman. Cut it short I was told my home would be covered because it was my primary residence even though I had renter. If I had sent in my money I'm sure I would have kissed it goodbye. When I got my binder it said "no rentals". I called MIKE STANTON and he assured me he wrote the policy correctly that was on 6/5/23 after going back with forth with many sales reps cause Mike took time off and said he would be back on 6/28 but he did not get back til 7/6 according to him that's why I had to deal with plenty others. I was out of time on my HO I needed coverage. He guaranteed. Well on 7/7/23 after many emails he finally stated he called the Southern Oak and in fact I would not be covered. Great. I got money orders, a four point inspection, a new hot water heater, jumped thru all their hoops only to not be covered. I would not recommend this company at all. I am furious”

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Posted 1 year ago

“I was quoted a different amount at the end of about $500.00 which wasn’t aware until the last minute no one calls back.”

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Posted 2 years ago

SimplyIOA is rated 4.6 based on 1,244 reviews