SimplyIOA Reviews

Name: SimplyIOA
Address: 1855 West State Road 434, Longwood, Florida
Rating: 4.64

4.6 Rating 1,244 Reviews

91 %

of reviewers recommend SimplyIOA

4.6

Based on 1,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About SimplyIOA:

SimplyIOA makes purchasing insurance simple.

With just a few details, customers can compare insurance quotes from the nation's most trusted companies and purchase a policy online or over the phone in minutes.

What SimplyIOA can offer you

1. Choice of top insurance companies
2. Best available coverage and rates
3. 20+ insurance products in 48 states
4. Personalized quotes in minutes
5. Dedicated customer support
6. Customer rating of 4.7 out of 5

Visit Website

Phone:

833.872.4467

Email:

marketing@simplyioa.com

Location:

1855 West State Road 434,
Longwood
Florida
32750

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They called way too many times basically harassing me after I all ready chose a plan and let them know that… first time speaking to an agent went great however and he helped me find a plan right away!”

Helpful Report

Posted 1 year ago

“your company droped the ball, my on file. My problem came after getting a new policy, your processor did not sent documents all together. The insurance company wanted to cancel my policy because they never received all docment. The processor sent separate files never telling the insurance company the files were separate.”

Helpful Report

Posted 1 year ago

Hi Ronald We greatly appreciate your feedback and want to apologize for the issues you encountered regarding the handling of your policy documents. This is not the level of service we strive to provide, and we regret any inconvenience this has caused. I want to assure you that your complaint has been forwarded to our leadership team, and a member will reach out to you directly. Thank you for bringing this to our attention. We hope to have the chance to improve your experience with us. Kind regards, Amy

Posted 1 year ago

“I was being charged for something that wasn't necessary and they really didn't seem like they wanted to help me and take this charge off so I had to continually call back to make sure that it was done but I'm still not sure if it is”

Helpful Report

Posted 1 year ago

Hi Roger, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced and the difficulties you faced in getting it resolved. This is not the level of service we strive to provide, and we understand your frustration. I would like to reassure you that I have escalated your complaint to our leadership team, and a member will contact you directly. Your feedback is valuable to us, and we are committed to improving our processes to prevent similar issues in the future. Kind regards, Amy

Posted 1 year ago

“I called at least 6 to 8 times before I got anywhere with anybody. It was very aggravating.”

Helpful Report

Posted 1 year ago

Hi Robert, We’re very sorry to hear about your frustrating experience. Your feedback is important to us, and we apologize for the difficulty you had in reaching us. We strive to provide prompt and efficient service, and it’s clear we fell short in this instance. I would like to reassure you that I have escalated your complaint to our leadership team, and a member will contact you directly. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us. Have a wonderful day. Kind regards, Amy

Posted 1 year ago

“It was not an easy process. Ì kept getting emails asking for dòcume to that I had already spoken to someone about. Hopefully you now have everything you need.”

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Posted 1 year ago

“Lots of confusion about which IOA serves me. Long delays in getting things done. Very inconvenient. Poor communications. Pretty awful overall.”

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Posted 1 year ago

“Initially I had a good experience when I was purchasing insurance. However when I needed to follow up with concerns/issues, I couldn’t get anyone to return my calls/emails to assist with resolution.”

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Posted 1 year ago

“I've never used an Insurance Broker before as I have always communicated directly with the Carrier I wanted to purchase a "bundle" package, i.e. Home and Auto coverage. I first had to deal with the Auto salesperson, as he stated he couldn't sale Home Insurance but would get me over to the person who could after we completed the Auto portion. I wanted to make sure I could bundle but what would happen if the Home policy was too much. After completing the Auto policy purchase was sent over to the Home Insurance and yes, as afraid, the Home Insurance was way too much, therefore I couldn't bundle and get the discounted rate. I'm still looking for Home Insurance coverage! Will never utilize an Insurance Brokerage Company again and I caution anybody who is thinking about it to rethink more than once. Very disappointed!!!!!”

Helpful Report

Posted 1 year ago

“Communication by the agent should have been better. I was the one who caught that payment to the insurance was not immediately made because the closing company did not understand how to pay the insurance so I had to pay the insurance and get reimbursed from the closing company. the mortgage company had to request the rider 2 times. There was a delay by the agent in obtaining the insurance.”

Helpful Report

Posted 1 year ago

Hi Jeff, Thank you for contacting SimplyIOA regarding your insurance. I am very sorry to hear that you had a lengthy experience in securing your policy and struggled with communication from our agent. Please know that every customer experience is of the utmost priority to us I sincerely apologize for any inconvenience that this may have caused you. We pride ourselves on offering a service readily available to everyone in branch, online and on the phone. If you feel any of these services are better suited to your needs, we will be delighted to assist you. I thank you sincerely for your input. Your satisfaction is our top priority and we appreciate the opportunity to improve so that we can serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“As a senior receiving and reading documents by internet just doesn’t work. Also need to have one agent to speak to regarding questions and help. If I had known I wasn’t speaking directly with the insurance company I would never have changed my insurance company.”

Helpful Report

Posted 1 year ago

Hi Patricia, Thank you for contacting SimplyIOA regarding your insurance. I am very sorry to hear that you had a lengthly experience in securing your policy. Please know that every customer experience is of the utmost priority to us I apologise for any inconvenience that this may have caused you. We pride ourselves on offering a service readily available to everyone in branch, online and on the phone. If you feel any of these services are better suited to your needs, we will be delighted to assist you. I thank you sincerely for your input. Your satisfaction is our top priority and we appreciate the opportunity to improve so that we can serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“The representative I contacted told me to sign the cancelation request electronically and then kept lying to me about Progressive needing proof that I went with another insurance company. I contacted Progressive directly since I was getting a run Round. I will not recommend this company to anyone.”

Helpful Report

Posted 1 year ago

Hi Kay, Thank you for contacting SimplyIOA regarding your auto insurance. I am very sorry to hear that you had a negative experience with one of our agents. Please feel reassured that every customer experience is of the utmost priority to us and I apologise for any inconvenience that this may have caused you. I will personally follow up on this case to ensure that it does not happen in the future. I thank you sincerely for your input and for bringing this to my attention. Please do not hesitate to get in touch should you like to discuss this matter further or if you have any further concern. Your satisfaction is our top priority and we appreciate the opportunity to improve. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Well my unfortunate experience is really absurd to me. I received a cancellation policy letter, because in my house when the pictures were taken two branches of a palm tree I have in my landscaping weee touching the house. This is absolutely unheard of. The underwriter was requesting this done to reinstate my policy. I have a gardener that takes care of our landscaping and lawn maintenance. I am in vacations and this situation is getting out of proportion. Who can help me with this incredible situation??? I never had a HOI requesting me to trim my palm tree. Can someone respond to this situation and clear my mind. Mylene R Cruz”

Helpful Report

Posted 1 year ago

Hi Mylene, Thank you for contacting us regarding your homeowners insurance and thank you for bringing this matter to my attention. Please feel assured that every concern is taken very seriously. Our team will be in touch as soon as possible to to discuss this issue and work towards an immediate resolution. Your feedback is so important to us and we are committed to making this unusual situation right. I look forward to speaking with you, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“I’ve been trying to reach my insurance agent Jonathon Gant through his work number on my contract and his cell he provided. I’m feel like a bait and switch Once I get settled in I will look into switching out since I can’t seem to get a response or get in contact for a question I have. If I were to have a true emergency or claim I and not confident I can get help in future”

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Posted 2 years ago

“I can't say as my experience was all that great. I left several messages for a callback, and all I kept getting was voicemail. Finally I reached Ruth Guthrie, who help me with my inquiry.”

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Posted 2 years ago

“They provided me with a great Homeowners insurance that I took the opportunity to get instantly. Taylor advised the documents would be sent to my mortgage company (almost a month in advance) that way there we no issues. Now, a month later I have been notified that my insurance policy expired and due to not having a new insurance policy on file, the mortgage company provided me with a random company that charged me almost $3,000. Now I’m stuck having to fix this, meanwhile I cannot even get an email backs. They were so friendly and nice at first, but once they get their customers they really could care less.”

Helpful Report

Posted 2 years ago

“Having a great deal of difficulty getting my homeowner's insurance renewal handled properly. Long wait times to speak to a service rep. Incorrect information was provided. Been working to resolve things for nearly two months. Still unresolved. Have asked the owner of local agency to call me. Awaiting final outcome. While the staff I've spoken to has been very pleasant haven't been able to address concerns yet.”

Helpful Report

(Oldsmar Renewal) - Posted 3 years ago

“I am no longer a client because each year when my insurance renewals came due, I needed to research other quotes and reach out to you to suggest looking at other options. Being that you receive a commission on my insurance policies I am not sure what service I received for that commission.”

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(Oldsmar Renewal) - Posted 3 years ago

“The agent interaction was ok, quick and professional. The increase in my insurance by like 30% in two years when I am a captive customer is not ok.”

Helpful Report

(Keys Renewal) - Posted 3 years ago

“It required the Branch Manager to provide a satisfactory response. Agents are not helpful.”

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(Oldsmar Renewal) - Posted 3 years ago

“Not happy the couldn’t pull my I’d up”

Helpful Report

(SimplyIOA) - Posted 3 years ago

SimplyIOA is rated 4.6 based on 1,244 reviews