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SimplyIOA Reviews

4.7 Rating 1,140 Reviews

91 %

of reviewers recommend SimplyIOA

Company Reviews

Product Reviews

4.7

Based on 1,140 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About SimplyIOA:

SimplyIOA makes purchasing insurance simple.

With just a few details, customers can compare insurance quotes from the nation's most trusted companies and purchase a policy online or over the phone in minutes.

What SimplyIOA can offer you

1. Choice of top insurance companies
2. Best available coverage and rates
3. 20+ insurance products in 48 states
4. Personalized quotes in minutes
5. Dedicated customer support
6. Customer rating of 4.7 out of 5

Visit Website

Phone:

833.872.4467

Email:

marketing@simplyioa.com

Location:

3210 Lake Emma Road,
Lake Mary
Florida
32746

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was not an easy process. Ì kept getting emails asking for dòcume to that I had already spoken to someone about. Hopefully you now have everything you need.”

Posted 2 weeks ago

“Lots of confusion about which IOA serves me. Long delays in getting things done. Very inconvenient. Poor communications. Pretty awful overall.”

Posted 2 weeks ago

“Initially I had a good experience when I was purchasing insurance. However when I needed to follow up with concerns/issues, I couldn’t get anyone to return my calls/emails to assist with resolution.”

Posted 2 weeks ago

“I've never used an Insurance Broker before as I have always communicated directly with the Carrier I wanted to purchase a "bundle" package, i.e. Home and Auto coverage. I first had to deal with the Auto salesperson, as he stated he couldn't sale Home Insurance but would get me over to the person who could after we completed the Auto portion. I wanted to make sure I could bundle but what would happen if the Home policy was too much. After completing the Auto policy purchase was sent over to the Home Insurance and yes, as afraid, the Home Insurance was way too much, therefore I couldn't bundle and get the discounted rate. I'm still looking for Home Insurance coverage! Will never utilize an Insurance Brokerage Company again and I caution anybody who is thinking about it to rethink more than once. Very disappointed!!!!!”

Posted 3 months ago

“Communication by the agent should have been better. I was the one who caught that payment to the insurance was not immediately made because the closing company did not understand how to pay the insurance so I had to pay the insurance and get reimbursed from the closing company. the mortgage company had to request the rider 2 times. There was a delay by the agent in obtaining the insurance.”

Posted 6 months ago

Hi Jeff, Thank you for contacting SimplyIOA regarding your insurance. I am very sorry to hear that you had a lengthy experience in securing your policy and struggled with communication from our agent. Please know that every customer experience is of the utmost priority to us I sincerely apologize for any inconvenience that this may have caused you. We pride ourselves on offering a service readily available to everyone in branch, online and on the phone. If you feel any of these services are better suited to your needs, we will be delighted to assist you. I thank you sincerely for your input. Your satisfaction is our top priority and we appreciate the opportunity to improve so that we can serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 6 months ago

“As a senior receiving and reading documents by internet just doesn’t work. Also need to have one agent to speak to regarding questions and help. If I had known I wasn’t speaking directly with the insurance company I would never have changed my insurance company.”

Posted 8 months ago

Hi Patricia, Thank you for contacting SimplyIOA regarding your insurance. I am very sorry to hear that you had a lengthly experience in securing your policy. Please know that every customer experience is of the utmost priority to us I apologise for any inconvenience that this may have caused you. We pride ourselves on offering a service readily available to everyone in branch, online and on the phone. If you feel any of these services are better suited to your needs, we will be delighted to assist you. I thank you sincerely for your input. Your satisfaction is our top priority and we appreciate the opportunity to improve so that we can serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“The representative I contacted told me to sign the cancelation request electronically and then kept lying to me about Progressive needing proof that I went with another insurance company. I contacted Progressive directly since I was getting a run Round. I will not recommend this company to anyone.”

Posted 8 months ago

Hi Kay, Thank you for contacting SimplyIOA regarding your auto insurance. I am very sorry to hear that you had a negative experience with one of our agents. Please feel reassured that every customer experience is of the utmost priority to us and I apologise for any inconvenience that this may have caused you. I will personally follow up on this case to ensure that it does not happen in the future. I thank you sincerely for your input and for bringing this to my attention. Please do not hesitate to get in touch should you like to discuss this matter further or if you have any further concern. Your satisfaction is our top priority and we appreciate the opportunity to improve. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“Well my unfortunate experience is really absurd to me. I received a cancellation policy letter, because in my house when the pictures were taken two branches of a palm tree I have in my landscaping weee touching the house. This is absolutely unheard of. The underwriter was requesting this done to reinstate my policy. I have a gardener that takes care of our landscaping and lawn maintenance. I am in vacations and this situation is getting out of proportion. Who can help me with this incredible situation??? I never had a HOI requesting me to trim my palm tree. Can someone respond to this situation and clear my mind. Mylene R Cruz”

Posted 8 months ago

Hi Mylene, Thank you for contacting us regarding your homeowners insurance and thank you for bringing this matter to my attention. Please feel assured that every concern is taken very seriously. Our team will be in touch as soon as possible to to discuss this issue and work towards an immediate resolution. Your feedback is so important to us and we are committed to making this unusual situation right. I look forward to speaking with you, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“I’ve been trying to reach my insurance agent Jonathon Gant through his work number on my contract and his cell he provided. I’m feel like a bait and switch Once I get settled in I will look into switching out since I can’t seem to get a response or get in contact for a question I have. If I were to have a true emergency or claim I and not confident I can get help in future”

Posted 11 months ago

“I can't say as my experience was all that great. I left several messages for a callback, and all I kept getting was voicemail. Finally I reached Ruth Guthrie, who help me with my inquiry.”

Posted 1 year ago

“They provided me with a great Homeowners insurance that I took the opportunity to get instantly. Taylor advised the documents would be sent to my mortgage company (almost a month in advance) that way there we no issues. Now, a month later I have been notified that my insurance policy expired and due to not having a new insurance policy on file, the mortgage company provided me with a random company that charged me almost $3,000. Now I’m stuck having to fix this, meanwhile I cannot even get an email backs. They were so friendly and nice at first, but once they get their customers they really could care less.”

Posted 1 year ago

“Having a great deal of difficulty getting my homeowner's insurance renewal handled properly. Long wait times to speak to a service rep. Incorrect information was provided. Been working to resolve things for nearly two months. Still unresolved. Have asked the owner of local agency to call me. Awaiting final outcome. While the staff I've spoken to has been very pleasant haven't been able to address concerns yet.”

(Oldsmar Renewal) - Posted 1 year ago

“I am no longer a client because each year when my insurance renewals came due, I needed to research other quotes and reach out to you to suggest looking at other options. Being that you receive a commission on my insurance policies I am not sure what service I received for that commission.”

(Oldsmar Renewal) - Posted 1 year ago

“The agent interaction was ok, quick and professional. The increase in my insurance by like 30% in two years when I am a captive customer is not ok.”

(Keys Renewal) - Posted 1 year ago

“It required the Branch Manager to provide a satisfactory response. Agents are not helpful.”

(Oldsmar Renewal) - Posted 1 year ago

“Not happy the couldn’t pull my I’d up”

(SimplyIOA) - Posted 1 year ago

“I applied for 5 policies. I thought everything was set. The first time I received a call that said the policies needed to be paid for before they could be put into place. After a few calls, that was taken care of. A month later, I get a call saying one of my policies was not paid for. I made several calls and was promised a callback within a certain period of time twice, that didn't happen. I finally made contact with the underwriter and was told I would get a DocuSign that day and that I did not owe money. That was two days ago. I'm still waiting for the DocuSign and the email with an explanation. This was all done on line.”

(SimplyIOA) - Posted 2 years ago

“While you have a good portfolio of products, the performance of our agent, Cindy Perry, in the last 6 months has been unacceptable. She states that she has been continuously overwhelmed with work since November 2021. It takes more than a month to get responses to questions posed in emails and then we get answers only after hounding her with phone calls and voicemails. (She does not answer the phone.) I have tried to reach the supervisor for the Marathon office to be assigned another agent to no avail.”

(Keys Renewal) - Posted 2 years ago

“I switched to you guys for new homeowners insurance back in May 2021 at the end of 2021 I needed a home equity loan. The bank needed to put my insurance on their loan Yall called me and said There is issues that need to be addressed with my 4point that was done close to one year ago and you held up and delayed me from getting my loan! any issues that could’ve been solved it should’ve been when the 4point inspection was done,”

(SimplyIOA Renewal) - Posted 2 years ago

“Thanks to Jennifer Sanchez for finally fixing what has been a 1 1/2 year problem with our coverage. The initial policy was wrong, we're still waiting for a refund and the original agent stopped communicating.”

(Keys Back Book) - Posted 2 years ago

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SimplyIOA is rated 4.7 based on 1,140 reviews