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SimplyIOA Reviews

4.7 Rating 1,140 Reviews

91 %

of reviewers recommend SimplyIOA

Company Reviews

Product Reviews

4.7

Based on 1,140 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About SimplyIOA:

SimplyIOA makes purchasing insurance simple.

With just a few details, customers can compare insurance quotes from the nation's most trusted companies and purchase a policy online or over the phone in minutes.

What SimplyIOA can offer you

1. Choice of top insurance companies
2. Best available coverage and rates
3. 20+ insurance products in 48 states
4. Personalized quotes in minutes
5. Dedicated customer support
6. Customer rating of 4.7 out of 5

Visit Website

Phone:

833.872.4467

Email:

marketing@simplyioa.com

Location:

3210 Lake Emma Road,
Lake Mary
Florida
32746

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“always have to get back for updates an d new invoices”

Posted 1 week ago

“Needed extra documents, which I had to procure, and was harassed by flurry of auromated texts and emails tp produce them, with implied threat of cancelling insurance!, even after emailing that I was working on it.”

Posted 2 weeks ago

“Needed extra documents, which I had to procure, and was harassed by flurry of auromated texts and emails tp produce them, with implied threat of cancelling insurance!, even after emailing that I was working on it.”

Posted 2 weeks ago

“Had a dash fire. They wanted to total-complete loss it. It was a fire due to an overdrive switch. I would've had to get it repaired-they get the title-drive up to Tampa for inspection-then apply for a salvage title(which the insurance premium would go up and my coverage would go down. I had a $500 deductible. I bought and installed all of the plactic pieces that melted and cluster gauge and an ASE certified letter stating that the main wiring harness was uncompromised..all for less than my deductible! And,better quality parts.”

Posted 2 weeks ago

“Very quick response and policy written for flood. NEED Homeowner and Wind policies that I have NOT received policies or status.”

Posted 3 months ago

“The initial experience with the sales agent was excellent but the follow up and signing of documents was 2nd rate. I've signed documents using DocuSign as well as printing out and faxing docs and now it seems if they want more of the same docs mailed and all the while they have already debited my bank account the 6 month premium! Not acceptable!”

Posted 3 months ago

“Very hard to get in touch with the person handling my acct. Never returned calls & had to send ugly emails to get any response from him. Then just an email in return never a phone call. Then after sending all paper work that was ask of me & signatures, I get a letter saying I was denied after he took my $1800. By check over phone. Then 2&1/2 weeks later I get a call from another person saying I was approved & I just needed to sign and call and make a payment of $2900. The yearly fee which I had already setup for every 6 months. So then when I called the next day (12/6) I was told my acct was delinquent, as of 11/16 and I was not aware I even had coverage. So I am not happy with the way it all went down. I stayed on top of it but someone there dropped the ball. And I’d like to add that a person named Angela Portilla sent the letter dated 12/1 “NOTICE OF DECLINATION”. She is also the same person who wrote the policy I was called about on 12/5. So yes, I am very confused when I called your company with a reference of high standards from my son-in-law. Sincerely, Linda Runnels”

Posted 4 months ago

“Very hard to get ahold of agents and very slow to resoond”

Posted 5 months ago

Hi Caryl, Thank you for contacting SimplyIOA regarding your homeowners insurance. I am very sorry to hear that you had a negative experience. Please feel reassured that every customer experience is of the utmost priority to us and I apologize for any inconvenience that the slow pace of this process may have caused you. Your satisfaction is our top priority and we appreciate the opportunity to improve with your feedback. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 4 months ago

“Agent was great creating the sale. Not the same friendly service when I needed changes.”

Posted 5 months ago

“Prefer direct contact with agent from insurance company”

Posted 8 months ago

Hi Patricia, Thank you for contacting SimplyIOA regarding your insurance and for taking the time to share your feedback with us. I am sorry to hear that you are not completely satisfied with our communication and I sincerely apologise for any inconveniences you have faced in trying to secure coverage. It is my aim to ensure that every customer receives a world class service, suited to their individual needs. We appreciate the opportunity to rectify this situation and look forward to serving you again in the near future. You can shop for your insurance in branch, online or over the phone without any hidden fees or obligation to purchase. If you are unsure which is the best option for you, please call us on 877.760.6752 and one of our friendly agents will be more than happy to help! Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“once you get your insurance through them they start spamming your email with ads from their “partners.””

Posted 8 months ago

Hi Alan, Thank you for contacting SimplyIOA regarding your insurance needs and taking the time to share your feedback with us. If you have any concerns regarding your e-mail preferences please get in contact with one of our team who will be happy to guide you through which communications you would like to receive. Your satisfaction is our top priority and we appreciate the opportunity to improve. We look forward to hearing from you again in the near future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“Problems with docusign”

Posted 8 months ago

Hi John, Thank you for contacting SimplyIOA regarding your insurance needs. I apologize for the inconvenience you have experienced with Docusign. Your feedback is so important to us and we are here to help resolve any issues that you may have encountered. Please provide more detail or reach our to our friendly agents who will be more than happy to address your concerns in the most efficient way possible. Thank you for brining this to my attention! Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“Very confusing”

Posted 8 months ago

Hi Patrick, Thank you for contacting SimplyIOA regarding your homeowners insurance. I am sorry to hear that you found your experience confusing. I sincerely apologise for any inconveniences you have faced in trying to secure coverage. I encourage you to reach out to an agent for your coverages to be explained in straightforward manner. We appreciate the opportunity to rectify this situation. Call us on 877.760.6752 and one of our friendly agents will be more than happy to help. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“Pretty normal too much automation that fails as usually to accomplish much and frustrates me”

Posted 9 months ago

Hi Calista, Thank you for shopping your auto insurance with SimplyIOA and for sharing your feedback with us. I appreciate your honest assessment of our automated services as it helps us in our ongoing efforts to provide a world class service to every customer. Our team of dedicated agents will continue to grow and provide expert advice and help with any questions you might have. Thank you again for your valuable feedback. We look forward to the opportunity to serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“Agent was somewhat pushy. Rates were very good.”

Posted 9 months ago

Hi Kevin, Thank you for shopping your auto and homeowners insurance with SimplyIOA and for taking the time to provide your feedback! I sincerely appreciate your input and I am delighted to hear that you found our rates competitive. At SimplyIOA we aim to strike a balance between offering excellent rates and providing exceptional customer service. We understand that each customer has unique preferences when it comes to speaking to our agents and we apologize if you found a particular agents approach to be pushy or overly assertive. Your feedback is invaluable to us as it helps us identify areas for improvement. I will review this matter and take necessary steps to ensure that our agents provide the information and assistance you need in an appropriate manner. Thank you for choosing SimplyIOA. We value your business and hope to have the opportunity to serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 8 months ago

“Was happy at beginning seemed to find us great quote.But next day sent second part of contract saying this company coverage not backed by state of Florida .Do not feel as confident in company.”

Posted 10 months ago

“very slow process I started working with IOA in April and it took till June first to get it done I was pleased when we started working with a new Agent and got this done”

Posted 10 months ago

“Isa could use help on her attention to detail. The price was great, but the policy had the wrong start date, my name was spelled wrong, and my email address was entered incorrectly. She also did not show a sense of urgency to fix it. He supervisor, tony was awesome. Great job fixing it.”

Posted 11 months ago

“The customer service representative was very nice but is very difficult to get in touch with. Let emails, text messages, spoke to other rep and still couldn't reach Mr rep. Once I did. Tge process was very fast, but I realized at the dealership the insurance coverage was fir the wrong car. The process to recharge the rep has started all over again and I still haven't heard back and I haven't signed the contract.”

Posted 1 year ago

“The application process was tedious and lengthy. The contract was complex with addendums that the agent had to explain to me after researching them herself. I remain concerned about the carrier due to a low BBB+ rating and the extreme number of negative reviews online. It seems that Frontline has a very poor record for paying claims. My agent Kimberly Saldana was polite, amicable, and helpful. I hope in the event I ever have a claim your agency will help me through the process.”

Posted 1 year ago

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SimplyIOA is rated 4.7 based on 1,140 reviews