Hi Ginevra,
We really appreciate your positive feedback about our family run business. We take pride in catering to our customer's needs the best way we can. Please don't hesitate to get in touch if we can help you with anything else in the future.
Kindest regards
Sinclairs Jewellers
Hi Carol,
Thank you kindly for your positive comments. We are so glad to hear that your transaction with us was pleasant and swift. We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards
Sinclairs Jewellers
Hi Jane,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we enjoy taking the time to add attention to detail to every transaction, in store or online. We look forward to seeing you again in the future.
Kindest regards
Sinclairs Jewellers
Hi Ann,
Thank you for your review and for choosing to shop with Sinclairs Jewellers. You're happy - we're delighted! Your new burner looks amazing, enjoy! We look forward to having you visit again in the future.
Kindest regards
Sinclairs Jewellers
“I have bought from Sinclairs before and was pleased that the service, ie. ordering, packaging, delivery was of the same very high standard. The item that I bought looks even better than the picture too.
Thank you Sinclairs :)”
Hi Linda,
Thank you for your positive review and for choosing to make a repeat purchase with Sinclairs Jewellers. You're happy - we're delighted! We look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi Mr Murray,
Thank you for taking the time to review our store. We are very pleased to hear that our staff made your shopping trip a pleasant one. Do checkout our Facebook and Twitter pages for promotions that you might be interested in. We look forward to seeing you again soon.
Kindest regards
Sinclairs Jewellers
“Very easy website to use. Great price and speedy delivery. Gave tracking number and kept fully informed. Would definitely recommend it and use again.”
Hi Gail,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we enjoy taking the time to add attention to detail to every transaction, in store or online. We look forward to seeing you again soon.
Kindest regards
Sinclairs Jewellers
Hi Jennifer,
Thank you for your positive review and for choosing to shop with Sinclairs. We're happy that you enjoyed your experience and look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
Hi Carol,
Thank you for taking the time to review your purchase with us. We are very pleased to hear that your transaction was pleasant and prompt. Check out our Facebook and Twitter pages for promos that you might be interested in, we look forward to seeing you again soon.
Kindest regards
Sinclairs Jewellers
“I was originally quite sceptical as the price of the watch was over £100 cheaper here than from other online retailers. I purchased anyway and am totally delighted with the product! Arrived quickly and in fantastic condition and can't wait to give as a 21st birthday gift. I'll definitely be using Sinclairs in the future and keeping an eye out for offers! Thank you.”
Hi Lucy,
Thank you for your review and for choosing to shop with Sinclairs Jewellers. You're happy - we're delighted! We look forward to having you visit again in the future and hope that the birthday boy is pleased with his 21st gift!
Kindest regards,
Sinclairs Jewellers
“I was really pleased with the service I received. The item I ordered arrived within days of me placing the order and was in very good order. This item was a gift so I was really happy that it was received so quickly. I will have no hesitation in ordering from you again.”
Hi Lucy,
Thank you kindly for your positive comments. We are so glad to hear that you liked your purchase from Sinclairs and your transaction with us was pleasant and quick! We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kind regards
Sinclairs Jewellers
Hi Avril,
Thank you for choosing to shop with Sinclairs and giving us a perfect rating. We're happy that you enjoyed your experience and look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
Hi Diane,
Thank you for taking the time to review your purchase with us, we are delighted to hear you are happy with your order and we look forward to having you visit our site again in the future.
Kindest regards
Sinclairs Jewellers
“First of all when I received my product the box was battered and already been used once before, as well as the item! The box was upside down when delivered to me. Once open I could see that the clock face was open? I followed the instructions and I had noticed the clock face wouldn't rotate back into position. Also I noticed there was a scratch mark on the rear of the clock, where it hangs up on the wall, therefore this clock has already been used once before. I am very disappointed with this item as it was a retirement present and not able to use it straight away!”
Hi Alan,
We are very sorry to hear that your retirement gift arrived broken. We try our utmost to package all items securely and wish we were able to deliver personally all across the UK, however as with most businesses we do have to put our trust in couriers to deliver your order. As part of our in store procedures, we normally unpack all items and check them over. The clock had been tested and was found to be working correctly before dispatch therefore we must conclude this to be a rare and unfortunate case of being damaged in transit. We can only apologise profusely regarding the scratch you have found at the rear of the item and can assure you this does not indicate use by another customer, only testing by ourselves in our store. We have taken all the necessary steps to ensure you have received a replacement or refund as per your choice and hope this does not prevent you from shopping with Sinclairs again in the future.
Kindest regards
Sinclairs Jewellers
“Amazing customer service. The staff went above and beyond expectations to ensure my order was delivered on time. I would most definitely recommend Sinclair's to family and friends and will shop on-line there again myself.”
Hi Jennifer,
Thank you for taking the time to review your purchase with us and giving us a 5 star rating. We are very pleased to hear that our staff made your transaction pleasant and with prompt delivery. Looking forward to seeing you again soon.
Kindest regards
Sinclairs Jewellers
Hi Mark,
Thank you kindly for your positive comments about our website. We are so glad to hear that you liked your purchase from Sinclairs and your transaction with us was pleasant and swift! We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards
Sinclairs Jewellers
Hi Wendy,
Thank you for your positive review and for choosing to shop with Sinclairs. We're happy that you enjoyed your experience and are pleased with your new watch. We look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
“I attempted to purchase a bracelet for my best friends 60th Birthday!!
I put her details in for delivery and also for the wrapped service. When I went back to check, the address went through as my address for next day delivery
It said 1pm for delivery NOT up to 1pm? and was deliveted 9.35 so I missed it and had to pick it up at the post office the next day.
The bracelet cost £135 plus the extras, and I was very disappointed. It was in cellophane in a large heavy square wooden frame. It was in a box. NOT WRAPPED and as I was now late. I had no choice but to wrap it quickly and send it off for her birthday.
I would not recommend this service and will not use it again or recommend it to anyone!!
I have purchased many times in Sinclairs and always had superb service but the online service lets it all down”
Hi Norma,
We are sorry to hear you are disappointed with your recent online order. We try our utmost to cater to our customer's needs the best way we can. We have reviewed your order and found it was placed after 3pm which, as per our terms and conditions, is our cut off time for next day service however we did manage to push this order through and dispatch it on the same day rather than the following day. Our courier, Royal Mail, guarantee their Special Delivery service by 1pm the following day. In this case they have fulfilled their guarantee, however it was earlier than you expected. We will make sure all wording on our delivery choices is updated to be clearer. We can only follow instructions on the submitted order itself regarding delivery address and extra features. Our gift wrap service is an extra charge of £2 which did not appear on your order. There was a birthday message left in the comments box therefore as a gesture we added a piece of paper and a tag inside the parcel should you have wished to wrap it. Our online team will check to see if there are any technical issues with adding gift wrap and delivery address at checkout and if so have them rectified ASAP. We hope your friend was pleased with her gift and this experience does not prevent you shopping with us in the future, both in store or online.
Kindest regards
Sinclairs Jewellers
Hi Nadia,
Thank you for your review and for choosing to shop with Sinclairs Jewellers. You're happy - we're delighted! We look forward to having you visit again in the future.
Kindest regards
Sinclairs Jewellers
Hi Tyrone,
We really appreciate your positive feedback about our family run business. We take pride in catering to our customer's needs the best way we can. Please don't hesitate to get in touch if we can help you with anything else in the future.
Kindest regards
Sinclairs Jewellers
