Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.20

1.2 Rating 174 Reviews

5 %

of reviewers recommend Sixt rent a car

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1.2

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

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“I rented a car at Atlanta Hartsfield Airport. I took a video of the entire car since it had numerous scratches and paint damage. This car should not have been rented out. I returned the car eight days later and was told everything was good by the employee at the return lane. Two weeks later, I receive a bill for $275.00 claiming that I had damaged the passenger side mirror. I called customer service and told them about the video. I sent it to them at the email address provided. I even told them the time spot in the video showing the pre-existing damage to the mirror. I heard nothing back from them until today. Obviously, they ignored my email and the video as they are demanding payment. I tried calling the number and got no answer. I resent the email and video to them requesting that they response to me. I would not recommend renting a car from them. I have rented countless cars over the years and never had anything like this happen.”

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Posted 8 months ago

“I booked a Sixt rental for a trip to NYC. I now avoid Sixt at all costs. My flight to JFK was delayed, and no one answered when I tried to contact Sixt from their website to change my arrival time. As a result, they closed their counter at JFK before I arrived and left me stranded late at night. I ended up booking from Avis (office was still open, thankfully). Although I was unable to contact Sixt, they still charged me for the rental I never used. And they didnt respond to my follow up inquiries. Their customer support was overseas and sounded like a boiler room.”

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Posted 8 months ago

“We rented a car from London & drove to Glasgow via Lincoln & Yorkshire without incident. Stopped at Glasgow SixT city office & asked to park two levels below in multi storey car park. Scraped wheel trim on extremely narrow circle turn. Tiny scratch. They have ripped me of £140. I’ve since read many bad reviews about SixT UK. Beware. I’ll never use them again.”

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Posted 8 months ago

“I returned the car to Glasgow City SixT after after having driven over 1000 kilometres. I had to park it in a car parking lift for them. I touched a wheel trim on the extremely tight turntable on the lift and they want to rip me off over £100. I will never use them again.”

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Posted 8 months ago

“I am giving one star because less they don’t allow me to give less. Booked a rental car and never got one. Don’t book with Sixt. It may seem you spend less instead you spend more because you don’t get the service. Terrible experience never again”

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Posted 8 months ago

“I reserved a car rental 3 weeks in advance and when I went to pick up rental the day of SIXT gave the rental to someone else leaving me without a car rental. 45 minutes later they found another replacement rental which wasn’t good. I drove that rental for 2 days and was called to BWI location to get another replacement. The replacement that I was given broke down on highway. The battery went completely dead. I was on highway with the state police behind for almost hour missing my business appointment. I will never rent from this place again. They was disrespectful to me on the phone stating that I had no reason to be mad.”

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Posted 8 months ago

“Went to Kansas for my Grandmothers memorial and rented a vehicle for what should have been two days. However, we ended up in a whole blizzard where roads and the airports were shut down entirely. Instead of being cooperative or even just decent human beings, they charged me TWICE for what I paid in two days, for ONE additional day (because I literally couldn't drive on the roads) to return the car the following day. I will never rent a car from here nor do I recommend it for anyone else. Disgusting.”

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Posted 8 months ago

“We will NEVER RENT FROM SIXT RENTAL AGAIN….. they contacted my husband and I 2 years later about an accident that we were supposed to have had in their car. We know that we did not have an accident not even a scratch to the car. All she could say is u signed off on it when u returned it. And so did they sign off as well.. My husband of course is big about his credit and he paid them but I will be having our lawyers look into this. One of their employees took the car and left us with the damages to pay. The damages were so minimal it was almost unbelievable to even recognize. But that got my husband to pay for who ever damaged that car and it’s sad we had to be the ones. PLEASE BE CAREFUL TAKE PICS AND VIDEOS.. this is a terrible place and poor customer service. DO NOT RENT FROM THEM”

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Posted 8 months ago

“DO NOT USE! - This company is not good. I am going to leave this review on every site I can find. This was my first time using this Sixt for business travel. Never again. The booking part was fine. However, when my flight was severely delayed I tried to call into the branch location at the airport I was flying into. They were only open until 1am and I was scheduled to land at 1am. You CANNOT reach the local desk at the airport! I called the corporate number and got someone that spoke next to no English. Its one thing to use offshore customer service people its entirely another to have people that simply cannot speak English. She was zero help - I asked to speak to a manager or someone that could understand what I was saying - she WOULD NOT put a manager on the phone because she kept telling me 'I have satisfied your request' - that was not the case. She did not address the issue or provide any level of assistance. I asked for her name and ID number - she refused to give either one (this was after she refused to put a manager on the phone). I hung up and called back. The next person was very polite and informative. HOWEVER, all the information he gave was incorrect. He took my flight information and told me they would notify the branch location and let them know I would be arriving late so someone would stay to help me. He also recommended that I check in with the mobile app so the car is ready. When I arrived at the airport. NOONE was there, no car was there and no one answered the phone at the corporate number. Now I don't have a car, looking for a hotel at 2am and I am sure they cancelled my reservation and will have to deal with that in the morning. USE AT YOUR OWN RISK”

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Posted 8 months ago

“Be aware of this company. Fraudulent damage claim. This company should be banned in US.”

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Posted 9 months ago

“ZERO STARS. Absolute joke of a company, and branch. After waiting 45 minutes because there was just one staff member in the branch, they say they can't give me a car because the credit check they run with a 3rd party was negative, without giving me an explanation. I hire cars with other companies quite often and never had an issue before. Neither the guy at the counter nor customer services were able to help me and decided to cancel the booking, ruining my family's Christmas holidays.”

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Posted 9 months ago

“What a lousy experience. I requested a Toyota RAV4 online for same-day pickup at Hartsfield-Jackson Atlanta International. This was a last-minute travel emergency during Thanksgiving week. The initial charge for this multi-day rental was around $619. Sixt charged my card, which is important to remember because it suggested everything was settled before I arrived in Atlanta. I arrived at the counter in Hartsfield at around 9 pm with my entire family in tow. That’s when the Sixt staff informed me they don’t generally accommodate same-day reservations. This would’ve been nice to know back when Sixt *took my money* for a same-day reservation. They also said they didn't even have a Toyota RAV4 in stock. Again, this information would’ve been helpful during the booking process. The very cheerful woman at the counter said she would have to call her manager to see what she could do. She returned after disappearing for a bit and said she could accommodate us, but—ah!—wouldn’t you know it? The only available and realistically sized model is significantly more expensive than what I had initially requested. What are the odds? Between the shameless upsell and random additional fees that were not clearly included in the original bill (an $85 “AP Concession Recovery Fee”? Really?), what was originally a $619 rental ballooned into $974. I should’ve stuck with Enterprise. Their process involves about 95% less snake oil. I took a gamble to save about $100 and ended up losing roughly three times that amount. Happy Thanksgiving, indeed.”

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Posted 10 months ago

“I booked with Sixt several years ago and had no issues so I figured I would give them another try on a last minute booking. I suppose I should have checked reviews again since their company scam policy is well documented in the countless bad reviews online. So why would anyone rent a car from them? Low prices, but don't be fooled like me and so many others by the bait-and-switch scam the C-suite execs at Sixt have concocted. The scam is simple, "legal", and applies to every car rental. It leaves every one of their clients spending at least double what they would have if they rented with one of the other companies. FIRST: you reserve the car and pay what you think is the total cost of the rental. SECOND: when you pick up the car they require that you give them a credit card so they can charge a "rental deposit", which is large, and they assure you it will be fully refunded to your credit card when you return the car. I have heard that they often offer you a "free" upgrade vehicle but this was not my experience. THIRD: The reality of this scam sets in when you return the car. Later that day you receive an invoice for charges you thought you already paid including rental time, mileage, fees, taxes, and a premium vehicle charge if you were offered a "free" upgrade. This is all charged against the "rental deposit" you already paid, and in my case it was well above the total cost I already paid for the rental. FINALLY: you receive another email from them claiming that you are responsible for every nick or tiny ding on the paint. My brother warned me of his own experience with this as we were walking up to the car so we took 20 minutes to go over the whole car and document every little scratch in the paint on their app. Yet they still found a tiny scratch on the inside of the door that we missed. This "cost" is then charged against whatever remains of your "rental deposit". There may be some more layers to this as they are still constantly pestering me with emails trying to get me to contact my credit card's rental car insurance, but I have resigned from any further contact with them. It's too late for me. I accept that I have been duped by an unethical money grab business model and I don't plan on spending hours on the phone with my credit card or Sixt. I just figured I would spend that time writing a review to bring their scam further into the light so maybe others are able to avoid it. Maybe I will just short their stock (SIX2 (XETRA)) to get my money back since eventually they are going to run out of suckers and the company will go under.”

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Posted 10 months ago

“BEWARE! Scammers!! They are a scam and shake down for money. Rented a car at Dulles international, garage where we picked up the car was dark and not well lit, no attendant inspected the car with us; we walked around it and didn’t see any obvious damage to the car and took possession. Drove about 100 miles the few days we had it. Dropped it off at Reagan International, attended marked a 2 inch scratch on bumper and claimed we caused the damage and want $800 to repair. We did not cause that scratch but have no way of providing that it wasn’t there already. We rent cars all the time all over the US and even Europe and never had to deal with something like this over a small scratch. They claim it’s their business model to provide cars in best condition- their business model is to lure you in with cheap prices for nice cars and then shake you down for lots of money with fraudulent claims!!”

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Posted 10 months ago

“This company is an absolutely the worst company from which to rent a car. They rush you through the inspection process and when you do make a comment on a dent or a scratch, they say nothing to worry about it is less than 10 cm. The toll equipment did not work, as I received charges to my credit card after the return, this is after I had paid a per day charge to have the equipment. Upon, return they try and charge you for damage that was not there or somehow the small dent that was smaller than the 10 cm's became larger and is a problem. Do not rent from this company, they may appear to have good pricing , but be on the look out for additional charges and headaches after you return the vehicle”

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Posted 11 months ago

“I recently rented from Sixt on my vacation and prepaid for a BMW X1 (a premium rental). When I arrived to pickup my rental, I was provided with a Jeep Renegade. While I protested at the obvious downgrade, the customer service agent at the rental facility stated that the Jeep was an equivalent car. Upon return from my vacation, I complained to Sixt customer service. At that time, they recognized that I was downgraded and offered me a 50$ discount that I could use in the next year. What a joke! I declined the offer as I would never rent from them again. Their moto should be: Pay for premium and we give you economy!”

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Posted 11 months ago

“A horrible experience trying to pick up our rental during our vacation. We have used Enterprise for years and we use quite often for work. If you are the same… stay away from Sixt!!!”

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Posted 11 months ago

“SCAM WARNING! Want to warn against renting a car from Sixt. We rented a car in Croatia, Zadar. Everything was pre-booked and ready. We arrived in the middle of the night and were just going to pick up the car. She then said that there is an additional insurance of a total of 30 euros, which she was very clear about. I stood by and heard everything. When we then came home from our trip and received the invoice, it was a shock. She had drawn the sum of 30 euros seven times!! And then the VAT was not even included. So she had cheated us of 250 euros. Which ended up costing the car more than round-trip plane tickets for four people. My partner travels a lot with work and often rents a car, but has never experienced anything like this. Of course, we have appealed this but have been totally ignored by Sixt. They refuse to correct the error”

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Posted 11 months ago

“The worst rental company I have dealt with in 20 years of renting cars in Europe. They left me stranded with an injured child 4 hours from the place we were staying at because they couldn't fix a flat tire and then sent me to Milan airport (4 hours away) to pick up replacement. To top it all off they then sent me a fine 3 months late by which point I had to pay 180euro instead of original 60eur amount and then also charged admin fee of 30eur on top. I disputed the admin fee and asked them to pay the difference in the fine amount since it has gone up due to their fault. They didn't answer for a few weeks and then referred my case to a debt collection agency so the admin charge went from 30eur to 180eur because eCollect created multiple bogus charges like researching my address (why did Sixt not provide them my contact details?), sending me multiple reminders (which they never did), estimating if I will pay etc. etc. Sixt have refused to help me with this and I have now opened a complaint against them with the European Car Rental Conciliation Service so hoping I will get my money back that way which is 180eur debt collectors fee plus overpayment on original traffic fine of 120eur so 400eur is what Sixt cost me due to their extreme level of incompetence.”

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Posted 11 months ago

“My son rented a car from sixt car rental in Sky Harbor airport. When he got out of the car to get his luggage he noticed a black mark on the rear left fender. He drove from Phoenix to Tucson without stopping. There is no way he could have done it. When he got the car the agent didn’t do a walk around the car before he left the lot. So be aware they are trying to make him pay for the damage that he did not do. I don’t recommend this Sixt car rental.”

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Posted 11 months ago

Sixt rent a car is rated 1.2 based on 174 reviews