Sixt rent a car Reviews

1.3 Rating 105 Reviews
8 %
of reviewers recommend Sixt rent a car
1.3
Based on 105 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week

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Sixt rent a car 1 star review on 27th April 2024
Chris
Sixt rent a car 1 star review on 27th April 2024
Chris
Sixt rent a car 1 star review on 7th March 2024
Anonymous
Sixt rent a car 1 star review on 26th January 2024
Anonymous
Sixt rent a car 1 star review on 3rd November 2023
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Sixt rent a car 1 star review on 31st August 2023
Anonymous
Sixt rent a car 1 star review on 29th July 2022
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3
Anonymous
Anonymous  // 01/01/2019
Do NEVER use this «company» SIXT (Croatia, A-Anticus). Do stole a money from accounts for fictional and feigned damages that they generated by themselves!!! Disgusting service!!!
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Posted 3 years ago
Rip off .com booked a van to go to France only to be told after paying that I'm their vans are not allowed to leave the country and as i prepaid i can't have my money back.I made a point of reading all the information on the website before booking and regarding EU travel it says inform them when picking up the vehicle and that i would have to pay for breakdown cover.
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Posted 3 years ago
They are a bunch of scam artists. I rented a Luton van with a tail lift. When I returned the van they claimed I scratched the underside of the tail lift. This is the part of the vehicle that lays down on the ground so you can roll your loads onto it to lift it up to the truck. It is in regular contact with the ground. This is akin to them accusing me of getting a pebble stuck in the tire treads. They are now trying to charge me 1000 GBP for the "damage". I know of three other people that have similar situations. I will never use this company again, nor should you.
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Posted 3 years ago
Your staff member yusaf is very rude and disrespectful towards people that go into the office at battlesea at one stage he said you like coffee then water or hot water or cold water he said it’s got nothing to do with the colour Of your skin
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Posted 3 years ago
Two years ago - 2 - I rented a car in London from SixtUK at Heathrow Airport. I drove said car for a few days before finding it with a flat tyre, over 100 miles from my conference location. I contacted the company for the needed repair and waited in a local cafe for several hours, going back and forth on my cell, before they finally dispatched a service to fix the flat. Only they needed to tow the car to a shop instead of fixing it where I was - mind you, I was in a Salisbury parking lot, not the middle of the moor, so this should not have been difficult, but...the tow truck arrived, the young man informed me he didn't have the right tyre at his shop, so he'd order the right one. This very special tyre might come in within 24 hours, maybe longer. Since I was on my way to a conference, I asked for a different car, given their inability to provide tyres. For cars. That they rent. And they said they would have to bring one from London. So, I had to buy a rail ticket, schlump my bags to the station, and stand in a full carriage for the long trip to the conference, then do the same again to leave the conference several days later. Naturally, SixtUK charged me for the flat tyre. Several phone calls later, they appeared to accept that my additional expense and wasted time were fair trades for their lack of customer service and professionalism. Case closed. But no! Two years later, Inshaal Khan, SixtUK's persistent claims agent, reappeared! (Perhaps they were bored during the pandemic?) The email and phone harassment began. And it went like this: Inshaal sends a form letter; I respond. Inshaal sends another form letter, ignoring my previous email; I write a response that he also ignores. Then SixtUK decided to call, leaving messages to return their call. I responded with email and text, asking them to set up a time to call me since I don't sit expectantly by my phone and don't need to incur international phone charges by buying a new phone plan. No response. Until I get the threatening letter from a law firm in Germany! It seems SixtUK uses the somewhat questionable services of Haas & Kollegen Rechtsanwaltsgesellschaft to harass me now. (Their website is a payment service, so...) Not surprisingly, it took some time to contact them but they agreed to look into the matter. At the same time, SixtUK responded on Twitter, saying they were horrified by this whole story (aghast, I tell you!) and would look into it. They then responded with "We are unfortunately not able to access any information as this has been pass to the debt collector. May we request you to get in touch with them?" I pointed out this made no sense, to which they responded, "Based on the rental agreement you provided, we are unable to identify that this rental was passed to a debt collector. Please send us a screen shot of the letter" You do notice the outright lie here, I'm sure. But I did send an email, with yet another explanation, to which Dawn Lynch-Gibbons responds with the same rote letter I've received before, addressing NONE of the points I've noted in my communication. And now I've received yet another bill from the law firm - sorry, debt collector. This company reneged on a verbal contract - which, if not an actual breach of the law, is a breach of ethics - after execrable service. Sixt refuses to acknowledge my communications, refuses to admit fault in their response to this situation, and continues to require excessive amounts of my time and energy in response to these claims, assumedly toward my capitulating to what constitutes harassment in order to pay monies that were long ago deemed unnecessary. Disgusting doesn't begin to describe them.
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Posted 3 years ago
Do not rent from this company. Booked and paid for a rental in Dec 2019 for a March 2020 rental in Brisbane. Needed to cancel the rental and the cancellation fee was the full price of the rental including drop off fees and taxes over $500 AUD. Contacted them 6 weeks prior to rental. They do not allow you to talk with them, only by email and quit answering your emails after they deny your a refund. Note this was during the COVID-19 crisis where all companies were being reasonable. SixT uses Eastcoast rentals in Australia to provide cars. They good cars and service but were surprised by the SIXT approace and had no influence over the policy.
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Posted 4 years ago
Avoid! Avoid! especially if you prepay online. Our flight was delayed due to weather, plus construction at Schipol airport were we landed, another hour delay. Pick up was for twelve o'clock. Was in long line at ten minutes to 12. Got to counter 12:10. They gave the car away!. Easter weekend! Cost us 800euro for an upgraded car plus the online payment of 800 dollars. We had no choice and they knew that ( Easter weekend l.They didn't care take it or leave it was their attitude. Tried to fight it when we got home with the company we booked the car with kept saying they understood it was wrong will take care of it but they never did. We just gave up.
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Posted 4 years ago
After renting a car at Ljubljana airport in august 2019, during check out, a scratch as been detected under the front bumper.  Not indicated during the check-in and unobservable for me at this moment even with some pictures. I declined to be responsible of this problem, and I'm sure that is a trick to increase the total price of the rent.  I expressed my displeasure but with the pressure from the SIXT manager and the stress of missing my plane I unfortunately have been forced to sign the report. I believe I'm a victim of a SIXT pudding scam... Even more I'm sure the repair won't take place and this ruse will be repeated with other customers. I'm young and I'll never use Sixt again in my life.  So now they are asking me 270€ and I don't know what to do. I really find these business practices dishonest...
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Posted 4 years ago
What a bunch of scumbag crooks!!!! I rented a van for an evening which was only driven for a few miles and had light cargo and have been charged for a massive dent that was already there - they pointed this out to me on taking the vehicle so I assumed it was recorded. this is perhaps the most disingenuous company I've ever had the displeasure of dealing with. Please avoid these arseholes and use a reputable hire company (I only wish I had checked the endless reviews of people who have also been scammed by this company!).
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Posted 4 years ago
I rented a car for 2-weeks from SIXT at Malaga Airport. When I returned the vehicle their representative inspected the car with a torch and said that there was damage to a door handle. I disputed this, as at worst it was a minor scuff which could be made good by car polish. I thought no more about it, then a week later I got an estimate for approx 460 Euros for the repair! DO NOT RENT FROM SIXT, they’re robbers!
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Posted 4 years ago
Never use this company - dishonest and deceptive rip off repairs and no way to appeal. Terrible experience with Sixt in Slovenia. After the number plate was stolen (criminals slid the plate out of casing that wasn't screwed in) I am charged 6 times what I know the real price is to replace the number plate. They took 5 weeks to demand payment, only after they closed their feedback survey and are refusing any discussion. From when I picked up the car they were trying to trick me into paying extra. They are deceptive and fraudulent in their business and I have no way to appeal.
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Posted 4 years ago
One star is one star too many. Do not use they are rip off merchants. They might seem cheap but will accuse you of damage after you return the vehicle. If you do use photograph every bit of vehicle at every angle.
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Posted 4 years ago
I booked a car from 12pm and arrived at 1pm. I was charged an extra £32 because you didn't have the car I had already booked and paid for since the car was given to someone else. It doesn't matter if this is in the T&C's, it is robbery. I paid for the car, you cannot give it to someone else if I arrive more than 30mins after the first arranged pick up time then charge me extra for a different car because you don't have the one I paid for anymore. I will not be recommending Sixt to anyone in future.
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Posted 5 years ago
Rented: MXP Milan Oct 2018. Unlike all other rental car companies Sixt does not close your account when you return the car. This allows them to make damage charges weeks or months after the return. I am now in a dispute with them over two 5-10mm scratches on the alloy wheels. This was so small along with other wear on the 12,000Km car I did not flag the issue when collecting. This is just an excuse to make an unwarranted charge. In my opinion what they are doing is fraudulent.
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Posted 5 years ago
Great service good car happy and friendly staff
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Posted 5 years ago
Competitive price, easy booking online. Car as expected and no hassles with things like whether there were additional minor scratches or not on return (there weren't!)
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Posted 5 years ago
Very easy to book, and good price
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Posted 6 years ago
Rented a car for a week in Geneva (Swiss side) - caught out with additional insurance, but otherwise good experience. Very good car for the price paid. One piece of advice - read up on how to drive automatics and be ready to drive a vehicle out of a busy and tight car park.
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Posted 6 years ago
After confirming and amending my reservation several times, Sixt informed me that my booking could not be upheld, only 22h before I was supposed to pick up my van. Because I had prepaid online, they now refuse to reimburse me. I will never use their services ever again.
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Posted 6 years ago
Very helpful counter staff, very friendly and the quality of the vehicle I've been provided with on both occasions has been excellent.
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Posted 6 years ago
Sixt rent a car is rated 1.3 based on 105 reviews