“I had a problem with your website when I placed my order. It was very slow (not due to my internet, other sites were loading fine) it got half way through the payment and crashed out, I had to do it all again. When my order was delivered it went to the billing address, not the delivery address. It was then delivered, without my prior agreement, to a neighbour. I am unable to retrieve it from the neighbour so it is lost.
When I enquired by email to try to explain the problem, there person who replied was very curt and unhelpful. This was a birthday present that I had ordered to be delivered on my daughters birthday and we were very disappointed that it was completely lost. This has cost me £50, I am not at all happy.
My order number was 863089”
“most impressed with this company, they were speedy in getting my order to me think I ordered item on the Saturday evening and it arrived on the Wednesday, I would most definitely used this firm again if the occasion arose”
“The Skates were purchased as a Christmas gift for our grandaughter so as yet have not been tried or worn. They do seem very ridged and stiff but I would hope this is to give extra support. By the time they are opened they will be outside guarantee period so just hope they fit !
Ordering and delivery very good”
“The poor rating is for the aftersales. They offer a phone number but when called just rings and goes to answer message. Emails take about 2-3 days to reply although it's been about a week since I sent a question!
The products are of excellent quality but I'm really disappointed with the lack of aftersales.
Please try harder to assist your customers.”
“Fantastic service. Received my skates earlier than expected. And boy have I had fun with them since. Let's put it this way you have taken me back to the time of roller discos, flashing lights and fluorescent colours!! Next purchase a pair for each of my daughters”
“Staff were very helpful, quick responsive e-mail team. Overall love the customer service, its brilliant. Definitely recommend using this company, quick delivery and hassle free refunds or returns.”
