“Fantastic!! Ordered on 23rd December order was delivered at 08:30 on 24th December, just in time for Christmas.
Was kept up to date on progress of order also had tracking number.”
“I ordered two pairs of skates for my children for Christmas, I have to say I left ordering till the last minute but Skates.co.uk ensured I received them in time for Christmas Day, I will be forever grateful. The skates are lovely and the kids love them. Delivery was quick and price reasonable. I would definitely recommend and order from them again!”
“I ordered the wrong size but you exchanged them really quickly so I received the new ones before Christmas. My granddaughter is delighted with them. Thanks so much for your speedy service.”
“Really helpful and knowledgeable staff, really keen and willing to help, whether over the phone or in the store. I needed to buy a gift for my nephew and they were great”
“I ordered a deck for my son's Christmas present and it never arrived. However, with only a couple of days until Christmas, the team at skates arranged for a replacement delivery. I received it on Christmas Eve! Thank you for prompt response”
Hi Catherine,
With regards to requesting contact with another company, this was not by any means an attempt to fob you off, but rather the quickest way to get a resolution for you. The supplier has specifically asked to receive all boards back, so they can directly contact you and send a replacement/issue a repair, as swiflty as possible.
I am terribly sorry you feel this was us just passing the buck, however this is not the case.
Please advise if a solution has now been reach regarding this issue?
“Very disappointed with service I ordered a scooter for my son on 3.12.2015 expecting it to be delivered within the 2-3 day and in plenty time for Xmas. After hearing nothing from Skates for 14 days, I contacted the sales team who told me there had been a delay in delivery which they would try to resolve.
On 21st December 2015 I was contacted and advised that 'yodel' following 'security checks'? were delivering my scooter back to Skates and that 'Skates' didn't have any items in stock to send me a replacement.
The upshot was I had to source alternative gift at short notice elsewhere. My son was disappointed he didn't get scooter he wanted and I was left disappointed with a company who once they had money from initial purchase didn't follow through with customer service.
Very poor experience.”
Hi!
I am sorry this has happened with your order. Unfortunately, we cannot override security checks, but do always try to resolve any issues like this as swiftly as possible, however if we are not alerted of these delays we are unable to let you know. So, please accept our apologies for this!
Please advise an order ID so I can look into this further for you, and pass the information onto the relevant people.
“I ordered these skates one night near to xmas and they arrived not the next day, but the next, they are just as described lovely skate. My granddaughter hasn't taken em off, she loves them. Thank you.”
“the delivery company you use is rubbish and it is impossible to get hold of a human being as a result my child will now not have one of his xmas presents”
Hi Sabrina.
Please accept our apologies for this delay! Our couriers have an incredibly high number of parcels over the Christmas period, but we do try to resolve every mishap as quickly as possible. Have you now received your order?
“Initially delivery was acceptable and on time , until i checked the box and found some items missing, got in touch through e-mail and they sent the items missing to me , or so i thought, there was still some items missing so got in touch again through e-mail and was told in a reply that i would receive missing items within 48 hrs , which i did not , sent more e-mails , got no reply , rang up and got through to answering machine ,with which i left messages to no avail , rang up again and finally spoke to a human who wasnt much help , saying they would e-mail me details and verification of me being in contact , still nothing , left two more messages with no replys , but a couple of days later the missing items got delivered , very poor customer service , totally unacceptable in my view.”
Hi there,
I am sorry you have had this experience with us! Please accept our apologies for this. Over Christmas, things to get incredibly busy, but we strive to help all of our customers to the best of our ability. I am sorry this was not the case in this situation. Please advise an order ID and I'll pass on any feedback to the relevant people.
And in the mean time, please don't hesitate to get in touch if there is something you need.
“Brilliant service, ordered wrong scooter got an exchange and difference refunded the next day. 100% friendly service will defiantly be ordering from skates again :))”
“Service was really quick and efficient. My son hasn't tried Heelys yet as they are for Xmas so I can't review the product, but I can absolutely recommend Skates.co.uk!”
“Bought figure skates for my granddaughter and thrilled with them so I bought a pair for myself. Excellent quality and extremely quick delivery. delighted with the service.”
“I have ordered skates for my son for Christmas on 11/12/15.Today is 22/12 I have not received the goods. They forgotten my order and claimed that the emailed me to informed me the product is out of stock,on 14/12/15 by email. When I have order the skates the have been in stock and I have received emails about advertisements not about the goods are out the stock. The company rung me back after I have been chasing the order on 22/12/15 pm. This is not acceptable as they took my money on the date I have order the skates. They should of known this product is out of stock before taken my money. My son is very upset as he chosen the skates himself for Christmas....”
Hi there,
I am so sorry this has happened with your order! Has our customer service team sorted this for you now? Please advise an order ID and I'll see what I can do for you.
