“DO NOT TOUCH THIS COMPANY ********** We ordered a slamm custom scooter for my sons eighth birthday in plenty of time for next day delivery. The following day we received a message that due to a problem with the courier it would not be delivered that day and so would not be here on his birthday. It did arrive the following day and our son loved it. However after around two weeks the back wheel bearings went and soon after the brake snapped in half. After contacting skates they said they woild send out a new brake and bearings for us to fit. We expected to receive the new parts a few days later but got a message telling us that the brake was not in stock andvthey were trying to source one. The parts eventually arrived but the brake would not fit no matter what I tried. After contacting skates yet again they arranged for a courier to pick up the scooter for them to assess and fix. All this was annoying but to be fair the customer service to this point had been well handled. After skates had had the scooter for around a week we got a message to tell us that their tech team could not fit the brake and that despite trying various wheels and brakes they could not find a solution but would continue to try and would inform us when they had solved it. By this point my son was crying every day asking for his scooter. A week went by without word ,we called them on a friday and were told the tech team were not available till monday and they would be in touch then. By now our son had been without his scooter for three weeks and was inconsolable. On monday we received an abrupt and rude email telling us they were unable to solve the problem, and were in fact under no obligation to and that as it was a "custom scooter" it was not returnable and they would be returning it to us. After speaking to trading standards I emailed them sayingthis was unacceptable and asked them to call me to discuss it. I received yet another discourteous reply to say that if trading standards had an issue they would contact skates. Despite numerous attempts to contact them both by phone and email since we had no response until today when someone eventually answered the phone only to inform us that they had no idea where our sons still broken scooter was and that yet again nothing could be done till monday. Our son us so upset its untrue they should be ashamed of themselves. We chose them as a family run specialist scooter supplier over numerous high street outlets only to be supplied a product not fit for use and to eventually be ignored by them in our attempts to solve it. Their actions are spoiling a young extreme sports fan experience of the scootering scene and community. DO NOT USE THIS COMPANY!!!!!!”
“Got Heelys which were top quality but my husband picked up a pair while he was on Holliday, so never needed them , I sent them back and they reimbursed me right away, the only negative was that they never got in contact to say they received them back or the money was in my account.All in all I was happy with the service x”
“They did send me wrong size skates. They refuse to cover my sending costs back and admit their mistake. They lost one part of the order and I am still fighting to get my money back. They do not answer phone and ignore e mails. Horrible company. Avoid at all costs.”
“Ordering was very easy, scooter received very quickly, well packed. As it is a gift for Christmas it has not been opened or used yet but I have bought this scooter for another of my grandchildren in the past and was brilliant then so I have no reason to think that there will be any problem with it.”
“I found ordering roller skates very easy they arrived within two days excellent
a very good service and if I should need more skates you would be my first
port of call.”
“Really quick service - helpful when I was out when the courier tried to deliver, by offering me a different day and a different address to deliver to. Would definitely use again.”
“I purchased over 10 pairs heelys in a variety of sizes to give kids as a party pack gift. I placed my order before 5pm on a Friday and with next day delivery all 'Heelys' were delivered. Very good and friendly service. The kids were all too happy and excited. With one of the heelys (the one I got my daughter) there seemed to have been a minor problem in terms of how I fixed the wheels. I called up and I was assured another set of wheels would be posted out to me for next day delivery. Thank you for your wonderful service. I would definitely recommend this company.”
