SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 447 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cold food and poor customer service.....THE WORST!!”

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Posted 4 years ago

“Scam. Anauthorized charges. Unrespectful customer service. Cold food. Driver not attempt deliveries. No refund. Chats are robotic. Try to stay away from this scampany.Thank to my bank there will be refund. They should be shut down.-1*”

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Posted 4 years ago

“The delivery took more than double the time because the driver was sitting in the parking lot for over 20 minutes as witnessed on the app. Called the restaurant and they confirmed order was ready and waiting at that time for over 10 minutes. Driver lied on arrival saying food wasn’t ready when I had confirmed with restaurant that it was. Customer had only empty apologies with skip credits as only compensation. Refund request denied. Management or head office number request denied. They pay for high profile ads on tv but can’t even provide information or compensation. Never again!”

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Posted 4 years ago

“If I could give them a 0 I would, what a joke.”

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Posted 4 years ago

“Ordered food but never received it. Soon as the driver arrived i waited outside but didnt see the driver. Frustrating.”

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Posted 4 years ago

“I wouldn't even give 1 rating. Orderd food from 2 different places and one order comes in and the other order it says its here and then nothing. Called customer service 3 or 4 times but they tell you it's our fault because we gave wrong address. I think I know my own address. Customer service is awful and rude. Totally fucked up. Maybe the owner of this company should really look into their employees. They will totally lose customers and are losing customers at this point.”

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Posted 4 years ago

“Used to be great but more often than not the drives do not care and leave it at a random close-ish address. The customer service is awful and even blamed ME for the drivers mistake!”

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Posted 4 years ago

“Skip, you are right, we should skip you. Your customer service representatives are trained specially to skip customers...”

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Posted 4 years ago

“DO NOT ORDER FOOD FROM HERE THE OWNERS ARE ALL PEDOPHILES!!!!!!”

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Posted 4 years ago

“Placed an order on skip the dishes and waited for 20 minutes for the food to arrive. All of a sudden I received that my order got cancelled. Contacted customer support and they said the restaurant did not have one of the items that I ordered. I did not receive a notification to see if I wanted to proceed with the order without that item or would like to replace that item for something else. Skip the Dishes just went ahead and cancelled my entire order. Very unprofessional.”

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Posted 4 years ago

“I was a regular customer for a few years and lately (past 3 or 4 months) I've been having constant issues, the food arrives cold, or doesn't arrive at all. then tonight the food doesn't arrive and I try to get a refund and the first person disconnects after going back and fourth for 2o min. when the second person connected it took another 40 min to get them to refund which was broken up by the driver dropping off our food after it's been on someone's door step for about 1 hour.”

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Posted 4 years ago

“LEAKED DATA *beware* (Filthy Bastards) The same thing happened to me that others are talking about. Got a pop-up message on my screen when in the Skip App saying there had been a data leak and thousands of accounts were compromised. Skip also sent me an email saying there had been unusual login activity on my account. THEN all these orders were placed in a different city and while Skip admitted they know it wasn't me, they're refusing to refund the charges and said go to your credit card and they'll deal with it. THANKS FOR NOTHING”

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Posted 4 years ago

“SKIP SKIP!!! FRAUD ALERT!!! AWFUL!! My “secure” account was hacked and the scammers changed the default language so I couldn’t even understand it. They also changed the city, address and phone number. Finally, they placed a huge order in my name. I watched on the app, the little car drive towards this address as I frantically searched the web for Skip’s phone number. Yeah good luck finding that. I finally got a chat going, but the bot (sadly not a human) wasn’t fast enough to stop the delivery, and the payment went through. Through the bot, I was able to attain the phone #, followed by countless useless calls and emails. I could never reach the same employee twice and ended up talking to 8 different people. They kept assuring me that my privacy and satisfaction was of their utmost priority, though in the end, after a day of back and forth, in the end refused my refund. “For my security, they don’t keep my credit card on file so they can’t apply the refund to my credit card”? The hacker had no problem finding my credit cars! Nice “security”. I offered to give Skip my credit card number so they could apply the credit to it and they said no! What!!?? Further, how could they possibly deny a refund after THEY suspending my account for suspicious activity???? THEY’RE the ones who notified me of this suspicious activity in the first place!! I’m out a whole lot of money and a full day of my life I’ll never get back, talking to these useless employees. Do yourself a favour and DELETE YOUR APP IMMEDIATELY! Or don’t download it in the first place!”

SkipTheDishes 1 star review on 25th March 2021

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Posted 4 years ago

“absolute worst service ever. i’ve had passive aggressive delivery drivers before but never one being outright hostile. i live on residence at my university and the exact place can be hard to find so i have specific instructions that are very clear and always work for all the drivers. yesterday, my driver was not listening to me, did not speak english well, and started yelling at me when he couldn’t find me. i ended up hanging up on him because he was being so rude and asked for a refund from skip because he was 15 minutes late at this point. he ended up showing up 5 minutes later after he finally listened to my instructions and then continued to not give me my food to instead tell me how this is my fault and the best part is i have video evidence.”

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Posted 4 years ago

“Bunch of scammers. Driver was really late, our food ended up being cold and soggy by the time we got it and they wouldn’t issue me a refund. I tried contacting customer service for help and went through 4 people to only have them block me so I can’t contact them anymore. They need to be out of business!”

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Posted 4 years ago

“terrible service they will hit you with account is link to multiples other if they don't want to help you. Been with uber eats ever since”

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Posted 4 years ago

“I will not use this service again. I was trying to support the drivers during this pandemic but the service is so bad that I can’t repeat the experience. The order took over an hour and a half. I called the restaurant and they said they had already sent the food with the driver. Using the app, I watched the driver sitting for 15 mins on a street, not even on the route to my address. Then I had an online chat with the skip the dishes helpline to inform them. They sent a new driver and he didn’t even bother to show up after that and they stopped the app from tracking his whereabouts. I was given a full refund and a promised a 5$ coupon (which never came, not that I would use the service again). They charge 6$ delivery fee and 7$ fee to the driver and both are simply not worth it with this kind of terrible service.”

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Posted 4 years ago

“The agents will leave you on the chat for 20 mins without a response and tell you that you are linked with multiple accounts and block you instead of actually coming up with a solution. Absolutely unacceptable customer service, I will never order from SkipTheDishes again.”

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Posted 4 years ago

“HORRIBLE HORRIBLE CUSTOMER SERVICE, THEY ARE SCAMMERS!! DO NOT ORDER FROM HERE!! the driver had my food for an hour and half and they wouldn't even give me money back for it, instead they suspend my account for asking!! what is wrong with these people. they need to be shut down!!! they are stealing money from people not to mention they have made orders from my card that I didn't make, VERY VERY SKETCHY SITE!! do not order. trust me.”

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Posted 4 years ago

“Driver never called when food arrived, I was charged for order even though I didn't receive. When I called to complain they locked my account along with my $25 gift certificate that was on it. I emailed and was told it was too bad and they wouldn't so anything. So aside from being out $49 for my lunch order they also stole my $25 gift card ! Never again!”

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Posted 4 years ago

SkipTheDishes is rated 1.1 based on 447 reviews