SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.08

1.1 Rating 433 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 29th April 2025

Nicki Francoeur

SkipTheDishes 1 star review on 2nd April 2025

P Beaubien

SkipTheDishes 1 star review on 12th March 2025

It 250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Skip the dishes is 5he worst delivery service ever. Not only that you can't even get a phone number to call them, or the online chat anyone. They have shut all contact down so they don't have to deal with customers. They take our money and that's all they want. We'll when resturants are back up again. Skip will become obsolete...good luck with no customers then skip.”

Helpful Report

Posted 4 years ago

“Ordered McDonald McNuggets today. Free McNuggets promotion. The SKipthedishes app indicated it was picked up, than 5 minutes later was indicated delivered and order completed. But never got the order at all. Texted SkipTheDishes, they just refunded the delivery charge and nothing else. I considered that stealing as the free food I ordered was free for me but not for a third party. SkipTheDishes didn't do anything to fix the problem, and thing that refunding the delivery fee is already enough.. Will never order from them again.”

Helpful Report

Posted 4 years ago

“Health and food safety concerns Skip driver not wearing mask despite mask are mandatory as we are in the middle of the pandemic. Drink and food are not protected. Driver grabbing Customer’s drink as if it was his drink in his hand (virus?) and the other hand carrying the food bag which are wide open. No wonder customers’ food were cold and exposed. No wonder the drink was not full (3/4). Improper handling of food and drink. This picture from video cam made me think twice of ordering from Skip the dishes.”

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Posted 4 years ago

“Never received our order and spent about 2 hours trying to get a refund. There is no one to talk to you have to chat and they just stop responding. Don’t take a chance of ordering and not getting your meal .”

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Posted 4 years ago

““SKIP” This company! SKIP Skip TheDishes!!!!! This is the second time I “tried” to order from this company. I gave them the benefit of the doubt the first time and unfortunately they SKIPPED us again. Waited 45mins to be called by “head office” to advise that the driver was incompetent and couldn’t even meet us out front. HEAD OFFICE actually hung up on us and we are unable to find a contact number to reach them back at. DISGUSTING “SERVICE”!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“If you're from London, Ontario and you're here to write a scathing review about Skip because you didn't get the VERY large order you placed with Mary Brown's Chicken, guess what? They delivered it to me! So I had the pleasure of spending the next 48 minutes chatting with their "customer service" which ended with my being given a PARTIAL refund - this was only upgraded to a full refund after I basically ripped the poor guy a new one. I also had to dump what must be at least $300 worth of food into the trash. What a sickening waste! This is certainly the first time I've had issues with Skip. In fact, I switched to DoorDash a few months ago and only ordered from Skip tonight because this restaurant doesn't use DoorDash and I had a craving. Bad move on my part. Hmmm, I was going to shorten SkipTheDishes to its initials and then realized that would be STD. Kind of appropriate, since they are both unpleasant experiences.”

Helpful Report

Posted 4 years ago

“WOW! My account was hacked and in 2 days almost $300 was charged to my account! Someone went in to my account and changed my phone number and addresses to another province and placed these orders! I called skip and ask how this is possible that this can happen and they said that they don’t even have a recorded of the 5 orders in the last 2 days. When I can see them on the app and the money out of my account. They said it is something to talk to my bank about and not them! I know I will get my money back from the bank. But how could this happen with them not noticing or me getting a notification about the changes to my account! Even Netflix sends you a message when some one signs it from a different computer or something! Absolutely horrible customer service and horrible app and security! Wake the hell up skip your losing customers at a rapid pace. I will never use again and will tell all that I meet to switch to uber eats!”

Helpful Report

Posted 4 years ago

“Cold food and poor customer service.....THE WORST!!”

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Posted 4 years ago

“Scam. Anauthorized charges. Unrespectful customer service. Cold food. Driver not attempt deliveries. No refund. Chats are robotic. Try to stay away from this scampany.Thank to my bank there will be refund. They should be shut down.-1*”

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Posted 4 years ago

“The delivery took more than double the time because the driver was sitting in the parking lot for over 20 minutes as witnessed on the app. Called the restaurant and they confirmed order was ready and waiting at that time for over 10 minutes. Driver lied on arrival saying food wasn’t ready when I had confirmed with restaurant that it was. Customer had only empty apologies with skip credits as only compensation. Refund request denied. Management or head office number request denied. They pay for high profile ads on tv but can’t even provide information or compensation. Never again!”

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Posted 4 years ago

“If I could give them a 0 I would, what a joke.”

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Posted 4 years ago

“Ordered food but never received it. Soon as the driver arrived i waited outside but didnt see the driver. Frustrating.”

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Posted 4 years ago

“I wouldn't even give 1 rating. Orderd food from 2 different places and one order comes in and the other order it says its here and then nothing. Called customer service 3 or 4 times but they tell you it's our fault because we gave wrong address. I think I know my own address. Customer service is awful and rude. Totally fucked up. Maybe the owner of this company should really look into their employees. They will totally lose customers and are losing customers at this point.”

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Posted 4 years ago

“Used to be great but more often than not the drives do not care and leave it at a random close-ish address. The customer service is awful and even blamed ME for the drivers mistake!”

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Posted 4 years ago

“Skip, you are right, we should skip you. Your customer service representatives are trained specially to skip customers...”

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Posted 4 years ago

“DO NOT ORDER FOOD FROM HERE THE OWNERS ARE ALL PEDOPHILES!!!!!!”

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Posted 4 years ago

“Placed an order on skip the dishes and waited for 20 minutes for the food to arrive. All of a sudden I received that my order got cancelled. Contacted customer support and they said the restaurant did not have one of the items that I ordered. I did not receive a notification to see if I wanted to proceed with the order without that item or would like to replace that item for something else. Skip the Dishes just went ahead and cancelled my entire order. Very unprofessional.”

Helpful Report

Posted 4 years ago

“I was a regular customer for a few years and lately (past 3 or 4 months) I've been having constant issues, the food arrives cold, or doesn't arrive at all. then tonight the food doesn't arrive and I try to get a refund and the first person disconnects after going back and fourth for 2o min. when the second person connected it took another 40 min to get them to refund which was broken up by the driver dropping off our food after it's been on someone's door step for about 1 hour.”

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Posted 4 years ago

“LEAKED DATA *beware* (Filthy Bastards) The same thing happened to me that others are talking about. Got a pop-up message on my screen when in the Skip App saying there had been a data leak and thousands of accounts were compromised. Skip also sent me an email saying there had been unusual login activity on my account. THEN all these orders were placed in a different city and while Skip admitted they know it wasn't me, they're refusing to refund the charges and said go to your credit card and they'll deal with it. THANKS FOR NOTHING”

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Posted 4 years ago

“SKIP SKIP!!! FRAUD ALERT!!! AWFUL!! My “secure” account was hacked and the scammers changed the default language so I couldn’t even understand it. They also changed the city, address and phone number. Finally, they placed a huge order in my name. I watched on the app, the little car drive towards this address as I frantically searched the web for Skip’s phone number. Yeah good luck finding that. I finally got a chat going, but the bot (sadly not a human) wasn’t fast enough to stop the delivery, and the payment went through. Through the bot, I was able to attain the phone #, followed by countless useless calls and emails. I could never reach the same employee twice and ended up talking to 8 different people. They kept assuring me that my privacy and satisfaction was of their utmost priority, though in the end, after a day of back and forth, in the end refused my refund. “For my security, they don’t keep my credit card on file so they can’t apply the refund to my credit card”? The hacker had no problem finding my credit cars! Nice “security”. I offered to give Skip my credit card number so they could apply the credit to it and they said no! What!!?? Further, how could they possibly deny a refund after THEY suspending my account for suspicious activity???? THEY’RE the ones who notified me of this suspicious activity in the first place!! I’m out a whole lot of money and a full day of my life I’ll never get back, talking to these useless employees. Do yourself a favour and DELETE YOUR APP IMMEDIATELY! Or don’t download it in the first place!”

SkipTheDishes 1 star review on 25th March 2021

Helpful Report

Posted 4 years ago

SkipTheDishes is rated 1.1 based on 433 reviews