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SKY Reviews

1.6 Rating 495 Reviews
14 %
of reviewers recommend SKY
Company Reviews Questions Metrics
1.6
Based on 495 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
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SKY 1 star review on 9th March 2024
Anonymous
SKY 1 star review on 9th March 2024
Anonymous
SKY 1 star review on 26th November 2023
Anonymous
SKY 1 star review on 26th November 2023
Anonymous
SKY 1 star review on 23rd April 2023
Stephen Dobson
SKY 1 star review on 23rd April 2023
Stephen Dobson
SKY 1 star review on 7th May 2022
Anonymous
1
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Luke Barnes
Unverified Reviewer
“So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky. So here is a fairly succinct timeline for you all to see how Sky treat thier customers 28th February I transfer to Sky and am promised three things in the contract -Broadband Sky Stream and Netflix Standard with No Ads at £47 -That Sky would cover the api rise or it would only cost £1 or £2, -That I could have six months apple tv for free with Sky. After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it. So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms. Anyway I spoke to a man called Daniel on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to a chap called Manni who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child. Daniel called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, Daniel had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a guy called George who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus -I wanted them to pay the extra on the Netflix, they agreed to that -I wanted them to credit me the inflation rise to cover that promise, they never agreed to that -I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that -I wanted compensation for all the above, they offered £20. Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to a guy called Aaron and Aaron didn't care about my complaint at all, Aaron said he couldn't help me and the proceeded to tell me off and imply things were my fault. Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited. Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away. I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time). Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain. AVOID AT ALL COSTS”
Helpful Report
Posted 1 month ago
Alan Springall
Unverified Reviewer
“Been waiting for a refund since December last and when I phone I get lied to”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Absolute dire company, they just ignore your concerns or complaints Sky seems to be only staffed by cowboys and Indians these days”
Helpful Report
Posted 1 month ago
Angus
Unverified Reviewer
“Fast reliable Broadband, great TV reception, good customer service Helpful and friendly, 23 years a customer and they have never let me down.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across someone who can actually help Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised.all working from home took 5 hours been with sky 20 years contract up in june and i will never go back shocking service from Ewan based in Glasgow a incompetent ignorant person who works from home Kemi is his manager i spoke to her and she put me through to him so bad go elsewhere whats happened to sky !!!!!!!!!!!!!! Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Terrible have not received my voucher code from gift cloud bank and I I have contacted sky numerous times they are not prepared to look into it. Worse service I have experienced”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years. I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over. Since we moved to broadband, our mobile subs AND TV subs went up this week. I am going to seek legal action. When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail. STAY AWAY from this incompetent company.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Haven’t had Sky working for the last week. Sky finally send a Sky technician who arrived late and had one look at the single story roof and can’t be bothered pulling out his ladder so says he has to reschedule for sometime during the week as he needs two men to do this job. Sky unit has only been in for 3 months and it only took one person to get on a ladder and set it all up. Indian technician couldn’t be stuffed doing the job and has fibbed it off. Sky please don’t send people who can’t be bothered to service your units as they give your company a very bad name.”
SKY 1 star review on 9th March 2024 SKY 1 star review on 9th March 2024
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training. Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised. Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”
Helpful Report
Posted 1 month ago
YF
Unverified Reviewer
“Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and a cancellation fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was having none of it and kept insisting I pay the fee. He was rude throughout and began accusing me of shouting. I tried explaining I had a disability due to partial deafness and am registered disabled. It’s why I seem to have a loud tone and talk louder than other people. He didn’t seem to care. He continued talking down to me and I could be wrong, but I felt he also spoke down to me due to my racial origin. Finally my husband intervened and took over the call as I was so upset. He tried talking to the CS agent but was told rudely he didn’t want to talk to my husband. I then gave permission for him to speak on my behalf the CS agent again instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. He seemed to talk down to him, making it clear he wasn’t interested in what my husband had to say. My husband, astounded, turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which the CS agent then began ranting and shouting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“Prices flying up, tried to ring sky on a no.of different phone numbers which took me round in circles. Eventually got through, and after a long conversation about the prices and was not happy about paying them, told it was because I was out of contract. The lady whom I was speaking to said to hold the line and never got back to me leaving me hanging on the phone which has probably cost me! Rung again got through to customer services a nice gentleman came on and said a reduction of only £16 could be applied. Not enough!! the bill per month is more than my gas and electric per month. Ridiculous! I said I wanted to cancel all my sky where the reply was you have to ring customer services. What on earth! He gave me a no. To ring which I told him does not work so got no where after three hour searching on internet. Unhelpful, expensive and misleading. Didn't even want to give 1 star. Probably not helping the elderly or vulnerable.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“regional manager Hannah Whalley is a vile untrustworthy person and can go to hell, rat.”
Helpful Report
Posted 1 month ago
Ripped Off.
Unverified Reviewer
“I signed up to an 18 Sky broadband contract with Sky in March 2023 for £25 per month, after my first bill they increase the contract price without warning to £29 per month, at this time their website was offering  the same deal at£27 per month. In August 2023 they increase my bill to £39.50 without warning! A whopping 58.5% increase from the £25 contract I signed up to 6 month's earlier. No explanation of this price increase, no warning, nothing! I've studied my bill their isn't any additional charges added for services not included just the"superfast broadband" package I originally signed up to priced at £25 per month. I have contacted Sky customer service about this & they couldn't care less! The only response I get is... Price increase from April 23. How can they legally sell me a 18 contract with a price increase after the first 30 days without a minimum period of notice or any form of warning? How can they legally increase my bill by 58% within the first 6 months of my contract? Again without warning. The customer service reply to this part of my complaint, Sky chose to completely ignore the 58% price increase! No response! My future bill from April 2024 will be £43.50 per month! the same deal currently advertised on your website for £27 per month (March 24) that's a price rise increase of 61% on my contact 12 months in to my 18 month contract.  This will be challenged legally! Your customer service response is disgusting! Your company are acting illegaly!”
Helpful Report
Posted 1 month ago
James
Unverified Reviewer
“Downgraded my package to broadband only,but Sky continued to overcharge me for a Sky signature package.The customer service is disgraceful they keep transferring you a highly level as they put it,eight different staff in total and then comes the threatening emails and letters.Yesterday I tried to speak with customer services only to find I would have to reactivate my account in order to do some,not worthy of a one star rating.”
Helpful Report
Posted 1 month ago
Anonymous
Unverified Reviewer
“We was in contract with my partners iPhone 11 and wanted to upgrade to something newer. Was going to port the number but a very nice person at sky said we will se if we can match the deal with EE or even better it !!! He did so we agreed on the contract and as a bonus traded our old phone in. (This is where they caught us out) We sent back the phone in a PRE-PAID BOX BEWARE !!! The boxes seem to be known by unscrupulous people as the boxes with the phones in go missing hence you then have to pay the trade in value that’s been credited to your contract!! But then you’ve to try and justify your innocence of posting said item. On asking for reprints of postage at the post office and explaining what’s happened the reason why I requested it they said “your joking your not the first” !!! It seems it’s common problem with the service. I’ve endured over the last 3 weeks so much time and stress with the issue & ringing at unsociable hours it’s got to the stage I’ve ended up just paying for the iPhone 11 just to stop the calls but wished I’d ported to EE !!! Beware!!!”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Sky cancelled our contract,without us knowing,saying that it had expired. The first we knew ,was when we could not get anything on the tv! On contact with sky,we have reluctantly renewed our contract .The girl told us we would pay a certain amount for 18 months,and that the increase that sky are imposing on everyone in April,will NOT affect the figure she gave us.When checking on our future bills on our tvaccount,we noted a 12 pound increase on our broadband,commencing in April. Having complained,the sky rep said his hands were tied,and that was what we will have to pay in the future. I feel the Sky reps have what seems......I DONT CARE FOR THE CUSTOMER ....attitude. Consequently I would never recommend sky to anyone.”
Helpful Report
Posted 2 months ago
Gimme Better Internet
Unverified Reviewer
“My internet is so bad it's worse then a pig pooping on Ur white bed sheets”
Helpful Report
Posted 2 months ago
Shane
Unverified Reviewer
“100% Genuine review here! Left my contract early as I moved to an area that Sky couldn't provide the same service. After speaking to an advisor, I was advised of my last bill & last payment date. I was charged again after this last payment date due to their administration error. I've been chasing for a refund since the 2nd Feb. Everytime I call they tell me to call back a week later so they can process a manual refund. A week after 2nd Feb, I was advised to call back 10th March for a manual refund. Would not recommend at all - they will screw you out of money one way or a other!”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“If i could it give it minus stars i would. The most awful wifi ever. Horrible coverage no matter where the wifi box is. We’ve been paying a big package for the internet speed to be wack? I have never in my life seen such bad wifi”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Sky Q constantly disconnects from the internet at random times requiring resetting every box in the house twice, wait half an hour and something might happen. Looses app settings, deleted accounts. Worse than useless.”
Helpful Report
Posted 2 months ago
SKY is rated 1.6 based on 495 reviews
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