“We spend half of the day picking up different items. After filling all payment forms and entering 3d secure information nothing happened. While we were contacting our bank to make sure we will not be charged, the shopping bag became empty. They deleted all items we've been spending time to pick. Terrible user experience. But after we read all reviews on this website we feel lucky we were unable to proceed.”
“I had a great experience buying from Smallable despite the overall polarizing and more negative reviews. Received my item within 3 days, shipping from France to Canada. I was charged duty fees from the postage company, as to be expected, but Smallable offers a full refund which was quick and easy through their online forum. Received my refund only a couple days after my request. I personally haven't bought through any other company that handles the duty fees and so I was very satisfied with my experience.”
“Horrible horrible service!
Charge duties!
Late deliveries!
No response to emails and phone calls!
Don’t provide return labels!
Horrible experience!
Don’t recommend anyone ordering there!!”
“THEY CHARGED YOU CUSTOMS FEES AND DO NOT LET YOU KNOW BEFORE.
THEY SHOULD CHARGE THE CUSTOM FEE AT THE TIME OF CHECKOUT
I would like to be refunded
for the customs fees I paid on my order.
The price indicated during check out for your order does not include customs fees.
If custom fees are imposed on your order when it arrives in its destination country, Smallable will refund you these fees.
Please send us proof of the amount paid and we will happily refund you these fees immediately.”
“Don’t buy from this shop! Terrible customer service! I placed and paid my order on the 9th august. On the 20th I sent the customer service via web page an email, they replied later that the items had been delivered on the 22th which did not happen. When informed they asked for some documents (including id card and a hand written letter) in order to proceed to the refund. I promptly sent the documents on the 26 th august and never got an answer from them!! This is totally unacceptable!”
“I had high hopes for this shop, but the experience has been disappointing. I placed an order on June 9th/10th through PayPal, after waiting 10 days for their tracking information, I finally contacted customer service on June 20th. They responded saying that the order was submitted and would be shipped out in a couple of days to stay tuned for the tracking information. Since I'm patient, I waited another 10 days before contacting customer service to ask where my order was. They finally got back to me 5 days later to tell me my order was cancelled because they didn't receive my payment in time. A total lie since Paypal shows that the payment was made immediately upon the placement of the order. The customer service respondent offered no real apology or how to correct their mistake. They have terrible customer service and bad business practices. If you are looking for similar types of places, I would recommend places such as melijoe.com, alexandalexa.com, angelibebe.com who take their customers & business seriously.”
“Impossible to reach! Non existent customer support team. Ordered a product 2 weeks ago and have received 0 emailes confirming my order and 0 responses to me trying to reach them with a query. Very unprofessional and seriously considering cancelling my purchase.”
“PLEASE DO NOT PURCHASE FROM THIS COMPANY READ ALL THE REVIEWS SHOCKING SERVICE!!!! I ordered 2 dresses costing £324 each on 2 different order numbers as I did not know what size I would be, neither of the dresses was suitable so at my own expense I sent the 2 dresses back to the address they supplied with the orders via Royal Mail International Signed For Service. I tracked the orders and could see they had both been received back at the return address supplied by Smallable. I contacted them and asked when my refunds would take place. They asked me for the tracking numbers which I supplied I then heard NOTHING from them. So I opened a case with PAYPAL informing Paypal the items had already been received by Smallable but not refunded. Smallable/Paypal then refunded one of the orders but not the other one. Smallable have now provided a completely different return address to Paypal for the items to be sent back to and not the one contained on their information sent with their orders in the parcel even though I have supplied tracking information and it clearly shows they have already received the item. This will mean that Paypal will not refund me. Smallable SORT THIS OUT you have received the dress back on Sunday 12th January 2020 Royal Mail tracking number LB804676694GB confirms this information, please everyone before you purchase from this company go onto Royal Mail Track and Trace and check this by inputting the tracking number above, it will state the parcel was handed to the overseas postal service, then click onto the Continue Tracking tab and it shows the parcel was delivered back to Smallable L4 Logistics pour Smallable, ZAC de La Tremblaie, Batiment A : accueil a droite du quai 124, 91220 Le Plessis-Pate the address provided by Smallable for returned orders. Why am I giving this information? Quite simply because this is an unacceptable situation and I do not want anyone else to be caught out by this dishonest company it is not acceptable to keep a customers money when you have received the item back... IT IS KNOW AS THEFT!!!!!!
UPDATE : I have only received one refund for one order number 3802074 and I have not received the refund for order number 3794175!!!”
“It's fast to send the items after purchase, but if you want to send something back to swap size for example, then you can wait for weeks to receive the new item.”
