Hi Randal, thank you for your feedback. I just sent you an email with an update on the status of your shipment.
I sincerely apologize for the delay. Unfortunately, once a package leaves our facility and is in the carrier's possession, we no longer have control over any shipping delays or routing issues that may occur.
Based on the latest tracking information, it appears your package is now on the correct route and is headed your way. If you have any additional questions or concerns, please don't hesitate to reach out. I'm happy to help.
“I purchased a CRX270 to repower an aging Tecumseh engine for a snowblower that was over 20 years old. The purchase was smooth and easy. Arrived at my front door in a heavy duty box in a timely manner. I've known about Small Engine Warehouse for years and I'm happy to have done business with them.”
Thanks for the kind review. We’re glad the CRX270 met your needs and that the purchase process and delivery were smooth and timely. We appreciate your years of familiarity with Small Engine Warehouse.
“Service was excellent and I received my product quicker than expected. However, UPS left the engine in the middle of my driveway over 200 feet from my house in the rain with the top on the box open. I know that is out of your control but you choose the carrier, not the customer, so their actions directly effect you. Something to think about.”
Thanks for the review. We're glad the service was excellent and the product arrived quicker than expected. We're sorry the UPS delivery situation affected you; we understand how that impacts the experience. Thank you for the feedback.
“Have bought engines from here in the past. Ordered one last week and had to buy harness seperatley after enging came in. Now I got to wait for harness to come in and costed $41.”
Thanks for the review, Ralph. We’re glad the parts were genuine OEM and offered good value. We appreciate your intention to shop with us again and to recommend us.
“I bought this engine to put on a back up mower so it might not be used for months or years. I did run it for about 30 minutes and changed the oil and drained all gas from tank and carburetor. I'm sure it will be like all Briggs engines and be reliable and last for years. Small engine warehouse shipped fast and well packaged.”
“It was packaged extremely well, and it arrived before the actual date and it started up easily very happy with my purchase ! I thought they weren’t together”
“The engine showed up in a nice safe package matching the description exactly. Shipping was super fast and convenient. I'll definitely buy from here anytime. Installation only took around 20min and was really simple.”
“Ordered an engine for my Ferris is700Z. Received it today, have not yet installed it. Appears to be what I ordered. It would be nice if the description of the engine would note that it comes with exhaust gaskets so a person doesn't order them. Now I will need to return the gaskets that I ordered.”
Thanks for the update. We’re glad to hear the engine appears to be what you ordered, and we appreciate the feedback about the description noting that exhaust gaskets are included. I see you have already talked to customer service and a return was set up for the gaskets. Thank you again!
“Great tracking of product, poor shipping resulted in an opened box and slightly damaged engine cover, had to use the old engine cover.
Had to swap the throttle/chock brackets from old engine. Fired up 1st try.
Overall good experience and quality product.”
Thanks for the great review. We're glad the Briggs and Stratton parts arrived on time and were correct, and we appreciate your intended continued use of Small Engine Warehouse.
