“Bought an item that was shown online. It wasn't in stock even though online said it was. Had to wait over a month to receive. My client is not happy so I am not happy.”
“Motor showed up laying on its side in the box. Not anchored to anything on the base. Shroud unusable air cleaner base dented up. Choke bracket broken. Not sure what else yet.”
Thanks for the quick service. We note your comment about the engine being half the price of another seller for the same part number. If you have any questions or need assistance, please reach out.
“This is the second time I have bought engines from EW and they have always provided a great product at a great price. I highly recommend this reliable company.”
Thanks for the excellent review. We’re glad to hear you’ve had two great experiences with our engines and that you find them reliable and well-priced. We appreciate your recommendation.
“I placed an order for a kohler mower motor, and it came exactly when the tracking said it would. Which was within a week, and I am based out South Texas.
The motor was/is in good condition. I got the motor in, and it turned over with no issues at all. It was just plug and go.
Also I spoke to someone at the warehouse ( it was a lady), and they answered any questions or concerned I had before I placed the order.
I would seriously recommend them for any issues you have with small engines.”
Thanks for the great review, Steven. We’re glad the Kohler mower motor arrived on time, was in good condition, and turned over with no issues. It’s also great to hear our team could help with your questions before you ordered. We appreciate your recommendation.
“The engine was recieved in great packaging. It took a while to get it installed and running because of the difference in wiring since the privious engine did not have a carburator fuel solenoid and there no appropriate wiring instructions as to which wire went where. I contacted SEW and they sent a diagram of the BS wiring which helped, but I still had to jerryrig a separate on/off switch for the solenoid. I have an older Murray riding mower, and it seems to run okay now with the new B&S 17.5 engine.”
Thanks for the review, William. We’re glad the packaging was solid and the wiring diagram helped. Sorry you had to rig a separate on/off switch for the solenoid. If you need any further wiring guidance, feel free to reach out to support.
“Fantastic. Quick and easy engine perfect. Had a question after I got it about wiring. Called and the lady knew my name and emailed exactly what I needed in two mins. Will buy again. Highly recommend”
Thanks for the fantastic review. We’re glad the engine was quick and easy, and that the wiring question was resolved quickly with helpful service. We appreciate your recommendation and that you’d buy again.
“I ordered a belt online for my mower. It was to arrive in a couple days. Received a message that it was not in stock and delivery would be delayed. I tried to call several times and only got answering machine. After a few days I left a message to cancel my order and ordered from another site. His belt arrived Tuesday and was installed. I just received a belt from you late today(July 11 ) which i no longer need. How should i return the belt to you.
Thanks”
I'm sorry to hear about the inventory issue and that you were unable to reach us by phone. I have processed your return and emailed you the return instructions along with a prepaid return shipping label. We sincerely apologize for the inconvenience and appreciate your patience. If you have any questions or need further assistance, please don't hesitate to let us know.
I'm sorry to hear that you're still waiting for your engine and for the delivery concerns you've experienced. Once a shipment leaves our facility, it is in the hands of the shipping carrier. I do see that your engine is out for delivery today and is currently scheduled as stop #11 on the driver's route. We sincerely apologize for the delay and any inconvenience this has caused. We truly appreciate your patience and your business, and we hope you'll choose us again for any of your future engine and parts needs.
Thanks for the great review, Eric. We’re glad you found the OEM parts at a good price and that delivery was quick. We appreciate you choosing us and look forward to helping again.
“Ordered replacement engine for my John Deere 2008 LA115 lawn tractor. Engine was delivered in less than one week and was exactly as described. Installation was fairly straightforward except the new wiring harness connectors did not match the old harness, so just cut off the connectors and spliced the wires. Took some research using ChatGPT to make sure the wires were matched correctly. Fortunately, got the correct match on first attempt. Started up new engine and it runs great. Now just need to do a proper break in period. Overall, I’m very happy with the quick delivery and product quality.”
Thanks for the detailed review, Victor! We’re glad the replacement engine arrived quickly and that you got it running well after sorting the wiring harness. Nice to hear the overall quality met your expectations.
“My product arrived with manufactrure defects and shipping damage becasue it was poorly packaged. Some of the scratches could not have been from shipping though. I have reached out to you for help but no repsonse at all. Very dissapointed and will likley be disputing the charges on my account. Can not recommend anyone purchae from this company unless you make it right”
I'm sorry to hear the muffler arrived with a defective weld and doesn’t fit properly. You noted you’d like a replacement in like-new condition or a full refund with a prepaid shipping label. I have set up a customer case for this issue and will be reaching out to you. Thank you.
