Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.75

“Very helpful with picking replacement motor Awesome packaging and arrived in 3 days However technical team never responded to the question I had on wiring motor. Looked on the internet and figured it out response would of been nice or a wiring diagram included with motor That’s why I gave it 4 stars”

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Posted 10 months ago

“Great service! Everything was great!”

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Posted 10 months ago

Thank you, Kurt! We're so glad to hear that you had a great experience with us. Your feedback is greatly appreciated! If you need anything else in the future, don't hesitate to reach out. Thanks for choosing Small Engine Warehouse!

Posted 5 months ago

“Received quickly and was a direct replacement plug and play for a toro zero turn”

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Posted 11 months ago

Thank you for your review, Troy! We're glad to hear that your new part was a perfect fit for your Toro zero turn and that it arrived quickly. Your feedback is appreciated, and we’re here to help if you need anything else in the future. Thanks for choosing Small Engine Warehouse!

Posted 5 months ago

“Everyone there is knowledgeable and helpful, I’ve purchased many engines from y’all over the last 12 years and only one issue one your end , so that’s darn good. Otherwise anytime they’re is shipping damage which happens quite often which is not on y’all but you always send me the replacement parts promptly and for that I thank you”

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Posted 11 months ago

Thank you so much for your kind words, Danny! We’re glad to hear you’ve had a mostly great experience with us over the years. We strive to provide prompt replacements for any issues that arise, and we appreciate your understanding regarding shipping damage. Your continued support means a lot to us, and we're here for you anytime you need assistance. Thanks for being a valued customer of Small Engine Warehouse!

Posted 5 months ago

“I had asked to speak with a tech but no call. I thought my engine might have been abit too spirited since it runs like a top fueller when I start it up cackleing and cracken. I hope it stays together.”

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Posted 11 months ago

Hi Mike, thanks for your review! I see you called in and worked with our technician and team to ensure that the Briggs and Stratton engine you purchased was running fine. It does have a 2-year manufacturer's warranty from the date of purchase through Briggs & Stratton in case you need to take it to a local authorized dealer to have it looked at. Remember, we are always here to help! Thanks for choosing Small Engine Warehouse!

Posted 5 months ago

“I was a little skeptical at first to order through Small Engine Warehouse, since the price of the engine I bought seemed too good to be true. However I am happy I did. The engine shipped quick after purchase, & once arrived I installed it & it started right up. I would say the only thing I have to complaints about is that it did arrive with a sizable ding on the oil filter (which could have been from shipping company) & the new motor did not come with an owners manual or any kind of documentation, which isn't the complete end of the world since if you search enough online you can find a manual. Overall I am Satisfied with the company, & if I need a new engine on anything else in the future, I will purchase from them again.”

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Posted 11 months ago

Dear Brandon, Thank you for taking the time to give us a 4-star rating for Small Engine Warehouse. We are thrilled that you chose to order from us despite your initial skepticism about the engine's price. We're glad to hear that the engine was shipped quickly and that it started right up after installation. We apologize for the sizable ding on the oil filter, which may have occurred during the shipping process. We understand that this can be frustrating, I have started a customer case for this, Case # 38728 and I have emailed you from the case already. Regarding the absence of an owner's manual or any documentation for the new motor, we apologize for any inconvenience caused. While we don't provide physical copies, the owner's manual and wiring information is downloadable from our website and we do email you a copy of your sales receipt when your order ships, and the owner's manual can be downloaded from it as well. I have emailed you a copy of your sales receipt, the owner's manual, and wiring information just now. Once again, thank you for your support and feedback. We're delighted to know that you are satisfied with our company, and we look forward to serving you again in the future should you need a new engine. Best Regards

Posted 11 months ago

“all went well no problems”

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Posted 11 months ago

Dear Dean, Thank you for your 4-star rating of Small Engine Warehouse! We appreciate your feedback and are delighted to hear that your experience with us went smoothly. Your satisfaction is our top priority, and we are committed to providing exceptional service. Once again, thank you for your support and for choosing Small Engine Warehouse. If you ever need any assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again! Best regards

Posted 11 months ago

“Helpful with replacement selection.”

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Posted 11 months ago

Dear Dan, Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars! We truly appreciate your feedback and support. It's wonderful to hear that our team was helpful with your replacement selection. We strive to provide excellent customer service and guidance to ensure that our customers find the perfect solutions for their needs. We value your business and are grateful to have you as a satisfied customer. Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your review and for choosing Small Engine Warehouse. Best regards

Posted 11 months ago

“Great product line. Shipping was a little pricey.”

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Posted 11 months ago

Thank you so much for taking the time to rate us and share your experience with Small Engine Warehouse! We truly appreciate your 4-star rating and the feedback you provided. We are delighted to hear that our product line has impressed you. We take great pride in offering high-quality products that meet our customers' expectations. Your appreciation serves as a motivation for us to continue delivering great products and service. Additionally, we understand that shipping costs can sometimes be a concern. We constantly evaluate our shipping options to ensure the best balance between cost and speed. We apologize if our pricing was higher than expected, and we will take your feedback into consideration to improve our shipping solutions. Once again, we sincerely appreciate your feedback and for choosing Small Engine Warehouse. We are always here to assist you and provide the best customer experience possible. Thank you and warm regards

Posted 11 months ago

“Got what I needed and for prefect”

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Posted 11 months ago

Dear Ron, Thank you so much for taking the time to rate Small Engine Warehouse with four stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are glad to know that you found exactly what you needed with us. Our mission is to provide our customers with the perfect solutions, so we are delighted to have met your expectations. Thank you again for your support and for choosing Small Engine Warehouse. We look forward to serving you in the future! Best regards

Posted 11 months ago

“Salesman was great . Got engine to dealer quickly. But I left 3 messages in the days following and he never called me back. Hope that's not how it will be if I have issues”

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Posted 11 months ago

Dear Richard, Thank you so much for your 4-star rating and for choosing Small Engine Warehouse. We greatly appreciate your feedback and are thrilled to hear that our salesman Dustin provided you with excellent service and delivered your engine to the dealer promptly. We apologize for the inconvenience caused by the lack of response to your messages. We assure you that this is not reflective of our usual customer support standards. Rest assured, we are actively working on improving our communication processes to ensure timely responses in the future. We genuinely value your satisfaction and want to assure you that our commitment to exceptional customer service extends beyond the initial sale. If you ever encounter any issues, please don't hesitate to reach out to customer service directly. We are here to help and ensure a seamless experience for you. Thank you once again for choosing Small Engine Warehouse. We appreciate your business and look forward to serving you in the future. Best regards

Posted 11 months ago

“Thanks for your help”

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Posted 11 months ago

Dear Robert, Thank you for taking the time to rate Small Engine Warehouse with 4 stars! We truly appreciate your feedback and support. Thanks for your help in sharing your positive experience with us. It means a lot to our team! If you have any further comments or suggestions, please don't hesitate to reach out. We are always here to assist you. Thanks again and we look forward to serving you in the future! Best regards

Posted 11 months ago

“Motor installed and working good had to shim the three mounting holes locations but All good Thanks Bill Adams”

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Posted 1 year ago

Dear William, Thank you so much for your 4-star rating! We truly appreciate your feedback on Small Engine Warehouse. We are thrilled to hear that the motor is installed and working well. It's great that you were able to address the minor issue of shimming the three mounting holes, and we're glad everything turned out just fine. Your satisfaction is our top priority, and we're grateful for your support. Once again, thank you for choosing Small Engine Warehouse. If you need any further assistance or have any other feedback, please don't hesitate to reach out to us. Best regards

Posted 1 year ago

“I was pleased with the agent I talked to. He was helpful and quite well versed in your supply.”

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Posted 1 year ago

Dear Leo, Thank you for taking the time to rate Small Engine Warehouse with 4 stars. We truly appreciate your positive feedback and are thrilled to hear that you were pleased with the service provided by our agent. It's wonderful to know that they were helpful and knowledgeable about our supply. We value your support and look forward to serving you again in the future. Best regards

Posted 1 year ago

“Yes, I received professional help when I needed it for my tractor lawnmower. The gasket worked very well thank you very much.”

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Posted 1 year ago

Dear Scott, Thank you so much for giving Small Engine Warehouse a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you received professional assistance for your tractor lawnmower. It's excellent to know that the gasket we provided worked perfectly for you. Your satisfaction means a lot to us, and we're grateful for the opportunity to be of service. If you need any further assistance or have any more questions in the future, please don't hesitate to reach out. Once again, thank you for your support and for choosing Small Engine Warehouse. We look forward to serving you again soon! Best regards

Posted 1 year ago

“I have bought products from Small Engine Warehouse numerous times. The product is always what they say it is and shows up on time and fast. Easy process.”

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Posted 1 year ago

Dear Roger, Thank you so much for choosing Small Engine Warehouse and for taking the time to leave us a lovely 4-star rating! We truly appreciate your continued support and are thrilled to hear that you have consistently experienced our products to be exactly as described. It's also great to know that our efficient delivery process has met your expectations. We take pride in providing a seamless and easy purchasing experience, and your feedback reassures us that we're on the right track. If there's anything else we can do to enhance your future experiences with us, please don't hesitate to reach out. Thank you once again for your kind words and for entrusting Small Engine Warehouse with your business. We look forward to serving you again! Best regards

Posted 1 year ago

“Good product and easy installation”

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Posted 1 year ago

Dear Andres, Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars. We truly appreciate your feedback and support. We're delighted to hear that you found our product to be of good quality and the installation process to be easy. Your satisfaction is our top priority, and it warms our hearts to know that we have met your expectations. Once again, we sincerely thank you for your kind words and the trust you have placed in us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day! Best regards

Posted 1 year ago

“assembled engine on mower and running fine”

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Posted 1 year ago

Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars. We truly appreciate your feedback and support! We're thrilled to hear that you had a positive experience with us, especially when it comes to the assembled engine on your mower. It's great to know that it's running smoothly and meeting your expectations. At Small Engine Warehouse, we strive to provide top-notch products and exceptional service to our valued customers like you. Your satisfaction is our utmost priority, and your feedback motivates us to keep delivering the best experience possible. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Thank you again for choosing Small Engine Warehouse. Best regards

Posted 1 year ago

“Motor arrived in a timely manner with slight damage (Bent heat shield and broken spark plug). Took some work but was able to remove remainging piece of spark plug from plug wire. Straightened heat shield in vise so the hood would bolt back on properly. Everything else seemed to hook up fine. Engine started up first try. Mowed the law with my tractor for the first time in 4 weeks. Challenges: Exhaust manifold is poorly designed. Nearly impossible to get an allen wrench behind exhaust pipe to install. Needs to be angled about 20 degrees further forward or extend out further from the engine before it turns down. Exhaust pipe rubs against the provided heat shield. I'll need to modify that. All the connections seem correct. Although my tractor wire connection had two wires the supplied engine has three. Stator wire not connected. We'll see if its charging or not in a few mows. Battery seems fine during first 45 minutes. Recommended changes to the instruction kit: Add oil capacity for engine so customer doesn't have to go find it online. Provide a better image of throttle connection. Provide a link to tractor wiring diagrams so customer can verify connections for the kits. Overall I'd do it again. Saved me from buying a new tractor.”

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Posted 1 year ago

Thank you, Mike, for your 4-star rating and for sharing your experience with Small Engine Warehouse. We appreciate your feedback and are glad to hear that your motor arrived in a timely manner and that you were able to overcome the slight damage. I see you have a customer case in for the damage and we are working on getting that corrected for you now. We understand the challenges you faced with the exhaust manifold and heat shield, and we apologize for any inconvenience caused. We will certainly take your suggestions into consideration to improve our instruction kit, including adding the oil capacity for the engine and providing better images and resources for throttle and wiring connections. If you ever need help with the installation that is what we are here for, we have customer support for our kit engines. We're delighted that the engine started up on the first try and that you were able to mow your lawn after four weeks. Thank you for choosing us and for saving yourself from buying a new tractor. We hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“I have the engine installed, with a few tweaks, have not been able to use it due to all the rain. It starts and runs fine, think it is going to work well. Thanks for your help.”

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Posted 1 year ago

Thank you, James, for awarding us with a 4-star rating for your experience at Small Engine Warehouse! We appreciate your feedback and are thrilled to hear that you have successfully installed the engine. Despite the rainy weather preventing you from testing it out, we're glad to know that it starts and runs without any issues, giving you confidence in its performance. We're grateful for the opportunity to assist you, and we sincerely hope that it continues to work well for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again for your support!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse Reviews