“We had our doubts because of a special tapered crankshaft, but my son and I were assured by the salesperson that the small engine we bought was the direct replacement for the Briggs & Stratton engine on my Craftsman lawn vacuum. He said that if it wasn't, we could simply return it for a refund if no oil or gas had been added. True, but not what we were expecting. As soon as we removed the new engine from the box, it was evident that the crankshaft had no taper, and was visibly too short. I did ship it back to Small Engine Warehouse, but it cost me $62 to ship the $200 engine back. No return shipping label was provided. I don't doubt that my $199.17 that I paid for the engine will be refunded to my card. But returning the $62 it cost me to ship the engine back is in serious doubt. We should have been told up front that no shipping label would be provided, and that even though the mistake was made by Small Engine Warehouse, not us, the cost of the return shipping would be our responsibility. I guess that I've been spoiled dealing online with Amazon, Walmart, Sam's Club, Home Depot, etc. I don't see any way that Small Engine Warehouse could know what it cost me to ship the engine back. Even though I've been assured that the $199.17 will be refunded to my card, I'm still going to be out the $62 I paid for return shipping, due to their mistake. I am disabled/retired and 73 years old, and $62 hurts. To be fair, if I'm able, I will amend this review if my shipping costs to return their mistake is refunded. I'm not irate with Small Engine Warehouse, as to begin with, we doubted that the engine we bought would have the special crankshaft required to work on the lawn vac. But no mention of the return shipping cost, if the engine couldn't be used, was mentioned.”
“I was really surprised how fast I received my Kohler. I ordered it at 10am on Friday and it was in my yard about 2pm the next day. The representative was polite and knowledgeable. No issues.”
Thank you for your fantastic review, Glenn! We're delighted to hear that you were impressed with the speed of our service and found our representative helpful. Your feedback is greatly appreciated, and we’re excited to have you as a valued customer. If you need anything else in the future, just let us know! Thanks for choosing Small Engine Warehouse!
Thank you for your feedback, Rych! We’re glad to hear you had a great service experience. We appreciate your input regarding the wiring information in the manual and will look into improving it. If you have any further questions or need assistance, we're here to help. Thanks for choosing Small Engine Warehouse!
“Ordering replacement wheels was very easy. Received wheels two days later. Wrong size was received. Took replacements back to customer service rep. He made the correction immediately and was very courteous. Had the correct replacement wheels two days later. They fit like a glove. đź‘Ť”
Thank you for your review, Garry! We're glad to hear that the ordering process was smooth and that our team was able to assist you promptly. It’s great to know the replacement wheels fit perfectly. Your satisfaction is important to us, and we appreciate your kind words! If you need anything else in the future, just let us know. Thanks for choosing Small Engine Warehouse!
Posted 1 year ago
Thank you for your review, Garry! We’re glad to hear that the ordering process was simple and that you received the correct replacement wheels promptly. Our team always strives to provide courteous service, and we appreciate your understanding. If you have any further needs or questions, don’t hesitate to reach out. Thanks for choosing Small Engine Warehouse!
Thank you for your review, Lawrence! We're glad to hear that your engine is running fine and that it was delivered on time. Your satisfaction is important to us, and if you have any questions in the future, just let us know. Thanks for choosing Small Engine Warehouse!
“This motor was for an old log splitter. I did have to mod the hydro pump mount but worked out fine. Just what I wanted. Good price and quick service. Will buy from again.”
Thank you for your review, Randy! We're glad to hear that the motor fit your needs and that you had a smooth experience with us. We appreciate your feedback on the hydro pump mount modification—sometimes a little tweak can make all the difference! Thanks for the kind words about our pricing and service. We look forward to serving you again in the future!
Thank you for your review! We're glad to hear you had a good experience with us. Your feedback is important, and we appreciate your support! If you have any questions or need assistance in the future, feel free to reach out. Thanks for choosing Small Engine Warehouse!
Thank you for your feedback, Matthew! We apologize for any inconvenience caused by our follow-up messages. We appreciate your input and will take it into consideration. If you have any further concerns, feel free to reach out. Thanks for choosing Small Engine Warehouse!
“Very helpful with picking replacement motor
Awesome packaging and arrived in 3 days
However technical team never responded to the question I had on wiring motor. Looked on the internet and figured it out response would of been nice or a wiring diagram included with motor
That’s why I gave it 4 stars”
Thank you, Kurt! We're so glad to hear that you had a great experience with us. Your feedback is greatly appreciated! If you need anything else in the future, don't hesitate to reach out. Thanks for choosing Small Engine Warehouse!
Thank you for your review, Troy! We're glad to hear that your new part was a perfect fit for your Toro zero turn and that it arrived quickly. Your feedback is appreciated, and we’re here to help if you need anything else in the future. Thanks for choosing Small Engine Warehouse!
“Everyone there is knowledgeable and helpful, I’ve purchased many engines from y’all over the last 12 years and only one issue one your end , so that’s darn good. Otherwise anytime they’re is shipping damage which happens quite often which is not on y’all but you always send me the replacement parts promptly and for that I thank you”
Thank you so much for your kind words, Danny! We’re glad to hear you’ve had a mostly great experience with us over the years. We strive to provide prompt replacements for any issues that arise, and we appreciate your understanding regarding shipping damage. Your continued support means a lot to us, and we're here for you anytime you need assistance. Thanks for being a valued customer of Small Engine Warehouse!
“I had asked to speak with a tech but no call. I thought my engine might have been abit too spirited since it runs like a top fueller when I start it up cackleing and cracken. I hope it stays together.”
Hi Mike, thanks for your review! I see you called in and worked with our technician and team to ensure that the Briggs and Stratton engine you purchased was running fine. It does have a 2-year manufacturer's warranty from the date of purchase through Briggs & Stratton in case you need to take it to a local authorized dealer to have it looked at. Remember, we are always here to help! Thanks for choosing Small Engine Warehouse!
“I was a little skeptical at first to order through Small Engine Warehouse, since the price of the engine I bought seemed too good to be true. However I am happy I did. The engine shipped quick after purchase, & once arrived I installed it & it started right up. I would say the only thing I have to complaints about is that it did arrive with a sizable ding on the oil filter (which could have been from shipping company) & the new motor did not come with an owners manual or any kind of documentation, which isn't the complete end of the world since if you search enough online you can find a manual.
Overall I am Satisfied with the company, & if I need a new engine on anything else in the future, I will purchase from them again.”
Dear Brandon, Thank you for taking the time to give us a 4-star rating for Small Engine Warehouse. We are thrilled that you chose to order from us despite your initial skepticism about the engine's price. We're glad to hear that the engine was shipped quickly and that it started right up after installation.
We apologize for the sizable ding on the oil filter, which may have occurred during the shipping process. We understand that this can be frustrating, I have started a customer case for this, Case # 38728 and I have emailed you from the case already.
Regarding the absence of an owner's manual or any documentation for the new motor, we apologize for any inconvenience caused. While we don't provide physical copies, the owner's manual and wiring information is downloadable from our website and we do email you a copy of your sales receipt when your order ships, and the owner's manual can be downloaded from it as well. I have emailed you a copy of your sales receipt, the owner's manual, and wiring information just now.
Once again, thank you for your support and feedback. We're delighted to know that you are satisfied with our company, and we look forward to serving you again in the future should you need a new engine.
Best Regards
Dear Dean, Thank you for your 4-star rating of Small Engine Warehouse! We appreciate your feedback and are delighted to hear that your experience with us went smoothly. Your satisfaction is our top priority, and we are committed to providing exceptional service.
Once again, thank you for your support and for choosing Small Engine Warehouse. If you ever need any assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again!
Best regards
Dear Dan, Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars! We truly appreciate your feedback and support.
It's wonderful to hear that our team was helpful with your replacement selection. We strive to provide excellent customer service and guidance to ensure that our customers find the perfect solutions for their needs.
We value your business and are grateful to have you as a satisfied customer. Should you have any further inquiries or if there's anything else we can assist you with, please don't hesitate to reach out.
Once again, thank you for your review and for choosing Small Engine Warehouse.
Best regards
Thank you so much for taking the time to rate us and share your experience with Small Engine Warehouse! We truly appreciate your 4-star rating and the feedback you provided.
We are delighted to hear that our product line has impressed you. We take great pride in offering high-quality products that meet our customers' expectations. Your appreciation serves as a motivation for us to continue delivering great products and service.
Additionally, we understand that shipping costs can sometimes be a concern. We constantly evaluate our shipping options to ensure the best balance between cost and speed. We apologize if our pricing was higher than expected, and we will take your feedback into consideration to improve our shipping solutions.
Once again, we sincerely appreciate your feedback and for choosing Small Engine Warehouse. We are always here to assist you and provide the best customer experience possible.
Thank you and warm regards
Dear Ron, Thank you so much for taking the time to rate Small Engine Warehouse with four stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are glad to know that you found exactly what you needed with us. Our mission is to provide our customers with the perfect solutions, so we are delighted to have met your expectations.
Thank you again for your support and for choosing Small Engine Warehouse. We look forward to serving you in the future!
Best regards
“Salesman was great . Got engine to dealer quickly. But I left 3 messages in the days following and he never called me back. Hope that's not how it will be if I have issues”
Dear Richard, Thank you so much for your 4-star rating and for choosing Small Engine Warehouse. We greatly appreciate your feedback and are thrilled to hear that our salesman Dustin provided you with excellent service and delivered your engine to the dealer promptly.
We apologize for the inconvenience caused by the lack of response to your messages. We assure you that this is not reflective of our usual customer support standards. Rest assured, we are actively working on improving our communication processes to ensure timely responses in the future.
We genuinely value your satisfaction and want to assure you that our commitment to exceptional customer service extends beyond the initial sale. If you ever encounter any issues, please don't hesitate to reach out to customer service directly. We are here to help and ensure a seamless experience for you.
Thank you once again for choosing Small Engine Warehouse. We appreciate your business and look forward to serving you in the future.
Best regards
