Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.75

“I usually buy engines there. It’s getting a little more expensive though. I wish they had more short blocks in stock. Otherwise it’s alright.”

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Posted 1 year ago

Thank you so much for your 4-star rating and kind feedback about Small Engine Warehouse! We genuinely appreciate your continued support and are delighted to hear that you usually buy engines from us. We understand your concern about the increasing prices, however, we are constantly trying to keep our prices as low as we possibly can. We apologize for the limited stock of short blocks; our team is constantly working towards expanding our inventory to meet the demands of our valued customers like you. Thank you for acknowledging that despite these concerns, Small Engine Warehouse is still a reliable choice. We're grateful for your patronage and look forward to serving you again soon!

Posted 1 year ago

“I do not know anything about engine but the one that is installing it for me said it is a better engine commercial grade the only thing was my choke level with different so he got to find a way to install a part so I can choke it when I start it overall I can't complain”

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Posted 1 year ago

Dear Charles, Thank you so much for taking the time to give Small Engine Warehouse a four-star rating! We truly appreciate your feedback and are thrilled to hear that your engine installation experience has been positive overall. We understand that not everyone may have extensive knowledge about engines, but we're glad to know that the professional installing it for you has assured you that it's a high-quality commercial-grade engine. We apologize for the inconvenience caused by the different choke lever, but we're confident that your installer will be able to find a suitable solution to ensure easy starting. Once again, thank you for your valuable feedback, and please don't hesitate to reach out to us if you have any further questions or concerns. We're here to assist you every step of the way. Best regards

Posted 1 year ago

“A friend of mine was in need of a replacement engine for his mower and used Small Engine Warehouse. When I acquired a mower that needed the same, he referred me to Small Engine Warehouse and said that they would have what I needed. They had what I was needing and got it to me quickly.”

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Posted 1 year ago

Dear David, Thank you so much for your fantastic 4-star rating and for taking the time to review Small Engine Warehouse. We truly appreciate your feedback! We are thrilled to hear that our services came recommended to you by your friend. It's great to know that we were able to fulfill your needs by providing the replacement engine for your mower, just as we did for your friend. Our team takes great pride in ensuring that we have the necessary products in stock and deliver them to our customers promptly. Please do not hesitate to reach out to us if you have any further needs or questions. We are here to assist you. Once again, thank you for choosing Small Engine Warehouse. We hope to serve you again in the future! Best regards

Posted 1 year ago

“Great customer service, shipping was within the week the i received it. And very well packaged”

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Posted 1 year ago

Dear Mitchell, Thank you so much for your amazing 4-star rating of Small Engine Warehouse! We truly appreciate your feedback and are thrilled to learn that you had a positive experience with us. Your satisfaction means everything to us, and we are glad to hear that our customer service exceeded your expectations. We always strive to provide excellent service, and we're glad that our shipping process was swift, allowing you to receive your order within the week. Additionally, we take pride in packaging our products securely to ensure they arrive in perfect condition. Thank you again for taking the time to review Small Engine Warehouse. We look forward to serving you again in the future! Best regards

Posted 1 year ago

“Motor bolted right up. Motor started right up. So far very satisfied”

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Posted 1 year ago

Thank you so much, David, for your fantastic 4-star review of Small Engine Warehouse! We appreciate your positive feedback and are glad to hear that the motor bolted right up and started with ease. It's excellent to know that you are highly satisfied with your purchase so far. If there's anything more we can assist you with, please don't hesitate to reach out. Thanks again for choosing Small Engine Warehouse!

Posted 1 year ago

“SEW sent me a new engine at a great price and it arrived quickly. After ordering online, I clicked on the box offering the Owner's Manual. The response was statement, "Page not found". The engine replaces a 20 year old with a 13/16" diameter shaft. The new engine's shaft is 7/8". My bad for not doing my homework. I called to get the correct pulley & sleeve. Told I'd get a call back later that day, but must have slipped through the cracks. No big deal, just had to go elsewhere. I recommend highly, just do homework in advance.”

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Posted 1 year ago

Dear Paul, Thank you for your 4-star rating of Small Engine Warehouse! We appreciate your support and are happy to hear that the new engine you ordered arrived quickly and at a great price. We apologize for the inconvenience you experienced when trying to access the Owner's Manual online. We have taken note of this issue and it has been resolved. I have also emailed you a copy of the Owner's Manual. Additionally, we understand that the engine shaft size did not match your requirements, and we apologize for any confusion caused. We strive to provide accurate product information, and we appreciate your understanding in this situation. We regret that the follow-up call you were expecting did not occur, and we apologize for any inconvenience caused. Thank you for recommending us highly and for your understanding. We value your feedback and will continue to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards

Posted 1 year ago

“I ordered some hard to find parts from Small Engine Warehouse. Very disappointed when I opened the box. The air filter looked used! Stained and brittle around edges. Immediately called and was put through to Amy in Customer Service. She sent me a link so I could send pictures for their team to evaluate. They did not have another one in stock and did not know when one would be available. End result: SEH gave me a refund for entire order, which included shipping and small spring! Couldn’t ask for better response. Only reason I couldn’t give 5-stars was I don’t think the used filter should have been shipped to begin with. I do think customer service is outstanding! Paul”

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Posted 1 year ago

Dear Paul, Thank you so much for giving Small Engine Warehouse a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our customer service to be outstanding. We sincerely apologize for the disappointment you experienced with the air filter you received. We understand how frustrating it can be to receive a used and damaged part, and we appreciate you bringing this to our attention. Rest assured that we will take your feedback into account and work on improving our quality control processes to prevent such incidents from happening in the future. We are glad that Amy in our Customer Service team was able to assist you promptly and provided a solution by issuing a full refund for your entire order, including shipping and the small spring. We aim to put our customers' satisfaction as our top priority, and it's great to hear that we were able to resolve the issue to your satisfaction. Once again, thank you for your valuable review and for choosing Small Engine Warehouse. We hope to have the opportunity to serve you better in the future and earn that 5-star rating. Best regards

Posted 1 year ago

“Engine was listed as the replacement for Briggs & Stratton on a Huskee 22 ton log splitter. Output shaft is not long enough. Cannot use. No problem with ease of ordering, shipping time or quality of product.”

Helpful Report

Posted 1 year ago

Dear Jeff, Thank you so much for taking the time to rate Small Engine Warehouse with four stars! We greatly appreciate your feedback. We apologize for any inconvenience you experienced with the engine not fitting your Huskee 22-ton log splitter as a replacement for the Briggs & Stratton engine. We understand how frustrating that can be. However, we are glad to hear that you had no issues with the ease of ordering, shipping time, or the overall quality of the product. Your feedback is valuable to us, and we will take note of your comment about the output shaft length. We are always striving to improve our products and services to ensure customer satisfaction. I have put in a customer case regarding this issue. Case number 37591 and I will have one of our team members reach out to you regarding this issue and see how we can better assist you. Best regards

Posted 1 year ago

“Great service but lacking in knowledge of accessories to complete installation of engine assembly. Muffler, gaskets and bolts were not addressed and needed. Cost me days and dollars as you must pay shipping for returns and then again for correct parts. Engine sale and application was 5 star .”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for taking the time to leave us a 4-star rating for Small Engine Warehouse. We appreciate your feedback, and we are glad to hear that you had a positive experience with our engine sale and application. We apologize for the inconvenience you experienced regarding the lack of knowledge about the accessories needed to complete the installation of the engine assembly. We understand how frustrating it can be to have to deal with additional costs and shipping for returns. We do have a dedicated parts department to assist with helping you find a muffler for your application. It looks like you went online to purchase the muffler that would fit your engine. Mufflers can be a tricky thing to purchase and figure out because you must not only purchase a muffler that will fit the engine but also your application. If you ever need help with a muffler, please don't hesitate to call in and ask for our parts department. They should be able to assist you. They are a different division than our engine sales team. If you have any further concerns or questions, please do not hesitate to reach out to us. We are committed to providing great service and will do our best to resolve any issues. Thank you again for your review and for choosing Small Engine Warehouse. Best regards

Posted 1 year ago

“Engines were way too dirty. Had to clean them or customers would have been asking questions. One of them the cover was bent on it and hitting the flywheel. But over all I was satisfied.”

Helpful Report

Posted 1 year ago

Dear Thomas, Thank you for your 4-star rating and for taking the time to share your feedback about Small Engine Warehouse. We appreciate your honesty and are glad to hear that, overall, you were satisfied with your experience. We apologize for the inconvenience caused by the dirty engines and the bent cover issue. Your input helps us improve and ensure that we provide better products to our valued customers. Thomas, I looked up your order and see that you signed for the order with R&L with no damage reported. Please before signing for any shipment look over the engines thoroughly to ensure no damage has happened, if something small like that has happened, you can sign for it and notate damage on the receipt, or you could have just simply called us and let us know and we could have taken care of that for you by sending you a part after asking for the necessary photos from you. That is what we are here for to help you have the very BEST experience with us for you and your customer! Please never hesitate to give us a call at 1-800-321-6725. We will always try to make things right for you. Thank you again for choosing Small Engine Warehouse. We look forward to serving you again in the future. Best regards

Posted 1 year ago

“just received the engine, packageing all good. will take a few days to connect and install thge engin to see how it works.”

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Posted 1 year ago

Thank you, Chaz, for taking the time to rate Small Engine Warehouse with 4 stars! We sincerely appreciate your feedback and are thrilled to hear that you had a positive experience with us. Also, we're glad to know that the engine package arrived in good condition. We understand that connecting and installing the engine may take a few days, but we're confident it will be worth the effort. If you have any questions or need assistance during the process, please don't hesitate to reach out to our customer support team. Thank you once again for choosing Small Engine Warehouse, and we hope the engine exceeds your expectations!

Posted 1 year ago

“I received a replacement engine from SEW recently. The tractor this will go into was almost destroyed by this past winter's snow and ice accumulations. The new engine will remain in its crate for some time as I work on repairing the rest of the tractor before engine installation. However, after talking to Seth, Ext. 116, I felt confident the engine would do what I wanted it to and would be as good, if not better, than the engine it was replacing. The engine from SEW arrived promptly and was packaged properly. So far, I have no complaints.”

Helpful Report

Posted 1 year ago

Dear Doug, Thank you so much for giving Small Engine Warehouse a 4-star rating! We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We are delighted that the replacement engine you received from us arrived promptly and was packaged properly. It's great to know that you have no complaints so far! Moreover, we're glad to hear that our representative Seth was able to instill confidence in you about the quality of our engine. We take pride in delivering engines that meet our customers' expectations, and we're confident that the engine you acquired will perform exceptionally well, if not better than the one it's replacing. We understand that you'll be working on repairing the remainder of your tractor before installing the new engine, and we applaud your dedication and expertise. Should you ever need any assistance or have further questions during that process, please don't hesitate to reach out to us. Again, thank you for choosing Small Engine Warehouse. We value your support and look forward to serving you in the future. Best regards

Posted 1 year ago

“Mixed results from this purchase but overall positive. You asked, so I'll tell you. The site was easy to navigate and I found what fit my Troy-Bilt Horse tiller easily. Ordering the products was easy but at no time did I see an estimated arrival date. It could have been 2 days or 2 weeks. Fortunately it was 3 days. The tiller tines did not fit out of the box. They original tines and hub were curved and these tines had a flat mounting surface which appears to be a newer design. You should either sell both styles or at least identify which models it fits (using the further mounting holes could work but would only have bearing on the 4 corners. I ended up grinding a curve in the mounting face which was a lot of work but effective. I had a better experience with the engine. Despite having a single page of instructions it mounted easily out of the box. I had an issue because this engine uses a larger bolt to mount the pully wheel and the bolt was too short for this application. I drilled out the pully wheel and bought a longer bolt and made it work. This particular model was too big to fit inside the protective tube bumper. If I had to do it over again I would buy the XR1450 for $70 more and which is used in current models and appears to fit within the bumper. All that said, I put oil and gas in the engine and it started on the first pull. Everything works as expected. More effort than I expected but the end results were great.”

Helpful Report

Posted 1 year ago

Dear Jeffrey, Thank you for taking the time to rate Small Engine Warehouse with a four-star review. We genuinely appreciate your feedback and are thrilled to hear that you found our website easy to navigate and locate the correct fit for your Troy-Bilt Horse tiller. We apologize for any inconvenience caused by not providing an estimated arrival date for your order. We understand the importance of timely delivery. You can always give us a call and one of our staff will be happy to assist you with that. After your order ships, you are provided a tracking number and that should give you a better idea of when your order should arrive. We appreciate your feedback regarding the tiller tines. We understand the frustration of finding out that the tines did not fit out of the box. We're glad that you were able to find a solution by grinding a curve in the mounting face. It is fantastic to hear that your experience with the engine was more positive. We are glad that it mounted easily and that you were able to overcome the issue with the bolt. We're delighted that despite some challenges, you were able to get the engine up and running smoothly. We hope that the end results meet your expectations and that the tiller serves you well in your gardening endeavors. Thank you for choosing Small Engine Warehouse. We truly appreciate your business and value your feedback. Best regards

Posted 1 year ago

“I was glad to find this engine so quick great service recommend”

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Posted 1 year ago

Thank you, Marvin, for taking the time to rate Small Engine Warehouse with 4 stars! We greatly appreciate your feedback and are thrilled that you had a positive experience with us. "I was glad to find this engine so quick, great service, recommend" We are glad to have provided you with a fast and efficient service in finding the engine you needed. Your recommendation means a lot to us and we sincerely hope to assist you with any future needs. If you have any questions or require further assistance, please don't hesitate to reach out. Thank you again for choosing Small Engine Warehouse!

Posted 1 year ago

“The process was great and the engine was actually what I needed and works great.”

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Posted 1 year ago

Thank you so much for awarding us with a fantastic 4-star rating! We truly appreciate your kind words and are thrilled to hear that our process met your expectations. It brings us immense joy to know that the engine you received from Small Engine Warehouse was exactly what you needed and is performing exceptionally well. Your satisfaction means everything to us, and we couldn't be happier that we were able to provide you with great service. We look forward to serving you in the future!

Posted 1 year ago

“valve 262228 was wrong. way to small.would not my motor.”

Helpful Report

Posted 1 year ago

Dear Stanley, Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars! We truly appreciate your support and feedback. We are sorry to hear that you had an issue with the valve 262228 being too small for your motor. Our team is committed to providing high-quality products and services. Once again, we sincerely appreciate your review and thank you for choosing Small Engine Warehouse. Should you have any further concerns or questions, please feel free to reach out to us. Best regards

Posted 1 year ago

“Did not get motor yet .”

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Posted 1 year ago

Dear Alfred, Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars! We truly appreciate your valuable feedback. We are thrilled to hear that you had a positive experience with Small Engine Warehouse. We are constantly working hard to provide top-notch products and excellent customer service. Regarding your comment "Did not get motor yet," we apologize for any inconvenience caused. Our team is dedicated to ensuring timely and efficient delivery of all orders, and we will do our best to expedite the process for you. Please feel free to contact our customer support team at [contact information] for any assistance or updates regarding your order. Once again, thank you for your rating and support. We look forward to serving you again in the future! Best regards

Posted 11 months ago

“I have not received my order yet, so I’m not sure how to review your process”

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Posted 1 year ago

Dear Randy, Thank you so much for taking the time to rate Small Engine Warehouse! We truly appreciate your 4-star rating and your feedback. We understand that at the time of the review, you hadn't received your order yet, and we apologize for any inconvenience that may have caused. I do show per tracking that you should have received your order 2 days later. Hopefully, everything has gone great and the experience was wonderful. Rest assured that we are committed to delivering your order as soon as possible. Thank you once again for your support and for choosing Small Engine Warehouse. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards

Posted 1 year ago

“Price is a little high but I cannot find the part anywhere else”

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Posted 1 year ago

Dear Christian, Thank you for taking the time to give us a 4-star rating on Small Engine Warehouse. We truly appreciate your feedback and we're glad to hear that you had a positive experience with us. It looks like the part that you ordered can only be purchased from us because it is specifically for our John Deere 420 Conversion Kit Engines and you also paid more to have it shipped via UPS 2nd Day Air. Should you require any further assistance or have any other inquiries, please don't hesitate to reach out to us. We value your business and look forward to serving you again in the future. Best regards

Posted 1 year ago

“...............”

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Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 4-star rating! We genuinely appreciate your support and kind words about Small Engine Warehouse. It means a lot to us that you had a great experience with our products and services.At Small Engine Warehouse, customer satisfaction is our top priority, and we are thrilled to hear that you were satisfied with your experience. Your feedback inspires us to continue providing excellent service and top-notch products to all our valued customers, like you! We are here to serve you, so if there is anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Your satisfaction is our utmost concern, and we will always go the extra mile to ensure your needs are met. Once again, thank you for choosing Small Engine Warehouse. We are truly grateful for your support, and we look forward to serving you again in the future! Best regards

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse Reviews