“Overall I felt that Small Engine Warehouse did a great job....very knolegable and responsive.
The only issue I had was in the packeging before shpment. the engine was not packeged and secured in the box / skid and was flopping around in the box during shipment exposing it to potential damage.
You need to secure it better in the shipping box.”
Dear Ed, Thank you so much for taking the time to write a 4-star review of Small Engine Warehouse. We greatly appreciate your feedback and are thrilled to hear that overall, you had a great experience with us.
We apologize for the issue you encountered regarding the packaging of the engine before shipment. We completely understand your concern about potential damage during transit. We appreciate you bringing this to our attention and we will certainly consider your feedback to ensure better packaging and securement in the shipping box going forward.
Once again, we sincerely thank you for your kind words and for taking the time to share your experience. We value your business and hope to serve you again in the future.
Best regards
Dear John, Thank you so much for your fantastic 4-star rating of Small Engine Warehouse! We sincerely appreciate your support and are thrilled to hear that you had a positive experience with us.
We are delighted to know that you received your fuel pump earlier than expected and that it was a breeze to change. It's wonderful to hear that you were able to get back to mowing in no time and that you are highly satisfied with your purchase.
Customer satisfaction is of utmost importance to us, and your feedback encourages us to continue delivering top-notch products and services. If you ever need anything in the future, please don't hesitate to reach out.
Thank you once again for choosing Small Engine Warehouse and for taking the time to share your experience. We appreciate your trust in us.
Best regards
Dear Andrew, Thank you so much for your 4-star rating of Small Engine Warehouse! We greatly appreciate your feedback and are glad to hear that you had an amazing experience with us. It's fantastic to know that your order arrived at your door the very next day. We hope that our efficient delivery service has exceeded your expectations. Should you need any assistance or have any questions when replacing your old engine, please don't hesitate to reach out to us. We are here to help!
Thank you again for choosing Small Engine Warehouse, and we look forward to serving you in the future.
Best regards
Dear Brian, Thank you so much for taking the time to rate Small Engine Warehouse with four stars! We really appreciate your positive feedback and are thrilled to hear that you had a great experience with us.
We are also grateful for your feedback regarding the delivery of your order. We understand the importance of timely delivery and apologize for any inconvenience caused. We are currently working diligently to track down your delivery as it hasn't been found yet.
If you have any further information or updates regarding your delivery, we kindly request you to call us at your earliest convenience. Your satisfaction is our top priority, and we want to ensure that the delivery is resolved promptly and to your satisfaction.
Once again, thank you for your support and valuable feedback. We hope to serve you even better in the future.
Best regards
Thank you so much for taking the time to rate Small Engine Warehouse and leaving us a 4-star review. We truly appreciate your feedback and are thrilled to hear that the engine arrived without any damage and fits your RZ3016 perfectly. It's great to know that it is running well for you!
We also understand your sentiment regarding the price, and we always strive to provide competitive pricing along with top-quality products. Your feedback will be taken into account as we continue to improve our offerings.
Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. Once again, thank you for choosing Small Engine Warehouse.
Best regards
Dear Tim, Thank you so much for your 4-star rating of Small Engine Warehouse! We greatly appreciate your feedback and are thrilled to hear that your engine arrived in good shape. We apologize for the inconvenience caused by missing the conversion kit muffler and heat shield, but we are glad that we were able to quickly send you those parts.
At Small Engine Warehouse, we strive to provide excellent customer service and ensure a smooth shopping experience. Your satisfaction is our top priority, and we are grateful for your understanding.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.
Thank you once again for choosing Small Engine Warehouse!
Best regards
Dear Kevin, Thank you so much for taking the time to rate Small Engine Warehouse with 4 stars. We truly appreciate your feedback and support.
We're thrilled to hear that our staff was great and very helpful during your visit. Providing exceptional customer service is one of our top priorities, and we're glad that our team was able to assist you.
We hope the engine you picked up on the same day met your expectations, and if you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Thank you once again for your positive review. We look forward to serving you again!
Best regards
Dear Kirby, Thank you so much for your 4-star rating of Small Engine Warehouse! We sincerely appreciate your valuable feedback and are thrilled to hear that you were very pleased with your experience.
At Small Engine Warehouse, customer satisfaction is our utmost priority, and we are always delighted to know that we have met your expectations. Should you have any further inquiries or if there is anything else we can assist you with, please do not hesitate to reach out to us.
We truly value your support and are grateful for your positive review. Thank you again for choosing Small Engine Warehouse!
Best regards
Hi Dan, Thank you so much for giving Small Engine Warehouse a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you found our prices to be very fair and that the shipping was pretty quick.
We strive to provide our customers with the best products and services at reasonable prices. Your positive experience means the world to us!
If you ever need any further assistance or have any more feedback to share, please don't hesitate to reach out. We're here to help!
Thank you again for choosing Small Engine Warehouse.
Best regards
Dear Mike, Thank you so much for your 4-star rating of Small Engine Warehouse! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
Once again, we appreciate your support and hope that the replacement filter works effectively for your needs. Should you have any further questions or require assistance, please don't hesitate to reach out to us.
Best regards
Dear Larry, Thank you so much for taking the time to leave us a 4-star rating on Small Engine Warehouse. We truly appreciate your feedback!
We are glad to hear that the part you received from us was of good quality. However, we apologize for any inconvenience you experienced regarding the delivery issue. We understand how frustrating it can be to find out that the part was not ordered when you initially placed the order. We always strive to ensure a smooth and efficient ordering process for our customers, and we apologize for any miscommunication or error that may have occurred in this case.
Thank you once again for your rating and for choosing Small Engine Warehouse. We truly value your business and hope to serve you again in the future.
Best regards
“Bought a replacement engine for my Scagg ZTR. Replaced the Kohler with a Briggs and Stratton. SEW was very helpful and efficient. The engine that came fit righ up no issues. Wiring plugged right into existing harness, bolt holes lined up, shaft size was correct. The engine fired up and ran great no complaints.”
Dear Pete, Thank you so much for taking the time to leave us a 4-star rating for Small Engine Warehouse! We greatly appreciate your feedback and are thrilled to hear about your positive experience with our service.
We are delighted to have been able to assist you in finding a suitable replacement engine for your Scagg ZTR. It's fantastic that the Briggs and Stratton engine fit perfectly without any issues. We're glad to hear that the wiring plugged right into your existing harness, the bolt holes lined up, and the shaft size was correct.
It brings us immense joy to know that the engine fired up and ran flawlessly. Your satisfaction is our top priority, so if you ever have any questions or need further assistance, please don't hesitate to reach out to us.
Once again, thank you for your kind words and for choosing Small Engine Warehouse!
Best regards
“Rob was very helpful and informative over phone. I received my order in a very timely fashion. Both engines run great and got me back to mowing. Only hitch that I had was the muffler replacement was a lil longer than the original, so I had to do a lil fabrication on the mower framework that protects the muffler. It also seems a lil louder than the original.
Otherwise, it’s all been a good experience. 👍”
Dear John, Thank you so much for taking the time to leave us a 4-star rating! We are thrilled to hear that you had a good experience with Small Engine Warehouse. We greatly appreciate your kind words about our team member, Rob, and how he assisted you over the phone. It's wonderful to know that your order was delivered promptly and that both engines are performing well, getting you back to your mowing quickly.
We apologize for the inconvenience caused by the muffler replacement not perfectly matching the original one. However, we're glad to hear that you were able to do a little fabrication on the mower framework to make it work. We understand that the new muffler may be slightly louder than the original, and we appreciate your understanding.
Once again, thank you for your feedback and for choosing Small Engine Warehouse. If you ever need any further assistance, please don't hesitate to reach out. We hope to serve you again in the future.
Best regards
Thank you so much for your 4-star rating and kind feedback about Small Engine Warehouse! We genuinely appreciate your continued support and are delighted to hear that you usually buy engines from us. We understand your concern about the increasing prices, however, we are constantly trying to keep our prices as low as we possibly can. We apologize for the limited stock of short blocks; our team is constantly working towards expanding our inventory to meet the demands of our valued customers like you. Thank you for acknowledging that despite these concerns, Small Engine Warehouse is still a reliable choice. We're grateful for your patronage and look forward to serving you again soon!
“I do not know anything about engine but the one that is installing it for me said it is a better engine commercial grade the only thing was my choke level with different so he got to find a way to install a part so I can choke it when I start it overall I can't complain”
Dear Charles, Thank you so much for taking the time to give Small Engine Warehouse a four-star rating! We truly appreciate your feedback and are thrilled to hear that your engine installation experience has been positive overall.
We understand that not everyone may have extensive knowledge about engines, but we're glad to know that the professional installing it for you has assured you that it's a high-quality commercial-grade engine. We apologize for the inconvenience caused by the different choke lever, but we're confident that your installer will be able to find a suitable solution to ensure easy starting.
Once again, thank you for your valuable feedback, and please don't hesitate to reach out to us if you have any further questions or concerns. We're here to assist you every step of the way.
Best regards
“A friend of mine was in need of a replacement engine for his mower and used Small Engine Warehouse. When I acquired a mower that needed the same, he referred me to Small Engine Warehouse and said that they would have what I needed. They had what I was needing and got it to me quickly.”
Dear David, Thank you so much for your fantastic 4-star rating and for taking the time to review Small Engine Warehouse. We truly appreciate your feedback!
We are thrilled to hear that our services came recommended to you by your friend. It's great to know that we were able to fulfill your needs by providing the replacement engine for your mower, just as we did for your friend. Our team takes great pride in ensuring that we have the necessary products in stock and deliver them to our customers promptly.
Please do not hesitate to reach out to us if you have any further needs or questions. We are here to assist you.
Once again, thank you for choosing Small Engine Warehouse. We hope to serve you again in the future!
Best regards
Dear Mitchell, Thank you so much for your amazing 4-star rating of Small Engine Warehouse! We truly appreciate your feedback and are thrilled to learn that you had a positive experience with us. Your satisfaction means everything to us, and we are glad to hear that our customer service exceeded your expectations.
We always strive to provide excellent service, and we're glad that our shipping process was swift, allowing you to receive your order within the week. Additionally, we take pride in packaging our products securely to ensure they arrive in perfect condition.
Thank you again for taking the time to review Small Engine Warehouse. We look forward to serving you again in the future!
Best regards
Thank you so much, David, for your fantastic 4-star review of Small Engine Warehouse! We appreciate your positive feedback and are glad to hear that the motor bolted right up and started with ease. It's excellent to know that you are highly satisfied with your purchase so far. If there's anything more we can assist you with, please don't hesitate to reach out. Thanks again for choosing Small Engine Warehouse!
“SEW sent me a new engine at a great price and it arrived quickly. After ordering online, I clicked on the box offering the Owner's Manual. The response was statement, "Page not found".
The engine replaces a 20 year old with a 13/16" diameter shaft. The new engine's shaft is 7/8". My bad for not doing my homework. I called to get the correct pulley & sleeve. Told I'd get a call back later that day, but must have slipped through the cracks. No big deal, just had to go elsewhere. I recommend highly, just do homework in advance.”
Dear Paul, Thank you for your 4-star rating of Small Engine Warehouse! We appreciate your support and are happy to hear that the new engine you ordered arrived quickly and at a great price. We apologize for the inconvenience you experienced when trying to access the Owner's Manual online. We have taken note of this issue and it has been resolved. I have also emailed you a copy of the Owner's Manual.
Additionally, we understand that the engine shaft size did not match your requirements, and we apologize for any confusion caused. We strive to provide accurate product information, and we appreciate your understanding in this situation. We regret that the follow-up call you were expecting did not occur, and we apologize for any inconvenience caused.
Thank you for recommending us highly and for your understanding. We value your feedback and will continue to improve our services. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards
“I ordered some hard to find parts from Small Engine Warehouse. Very disappointed when I opened the box. The air filter looked used! Stained and brittle around edges.
Immediately called and was put through to Amy in Customer Service. She sent me a link so I could send pictures for their team to evaluate.
They did not have another one in stock and did not know when one would be available.
End result: SEH gave me a refund for entire order, which included shipping and small spring! Couldn’t ask for better response.
Only reason I couldn’t give 5-stars was I don’t think the used filter should have been shipped to begin with.
I do think customer service is outstanding!
Paul”
Dear Paul, Thank you so much for giving Small Engine Warehouse a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our customer service to be outstanding.
We sincerely apologize for the disappointment you experienced with the air filter you received. We understand how frustrating it can be to receive a used and damaged part, and we appreciate you bringing this to our attention. Rest assured that we will take your feedback into account and work on improving our quality control processes to prevent such incidents from happening in the future.
We are glad that Amy in our Customer Service team was able to assist you promptly and provided a solution by issuing a full refund for your entire order, including shipping and the small spring. We aim to put our customers' satisfaction as our top priority, and it's great to hear that we were able to resolve the issue to your satisfaction.
Once again, thank you for your valuable review and for choosing Small Engine Warehouse. We hope to have the opportunity to serve you better in the future and earn that 5-star rating.
Best regards
