Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 451 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 451 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was processed promptly upon receipt,payment acknowledged and invoiced.It was despatched next day (interstate).It was locally delivered to my door a day or two after date shown on tracking document(but still within the week).I plan a further order in due course....”

Helpful Report

Posted 3 years ago

Hi Brian. You ordered at 9.45PM Monday 8th June - the end of a public holiday weekend. The bags were dispatched the next day - Tuesday. It has just gone 3PM Thursday 11th June. You should receive the bags shortly and given the time frames, I'm not sure an explanation would be required?

Posted 3 years ago

“Great product good order system but your chat boy offered me a discount code and when I asked for it I didn’t get one 😕”

Helpful Report

Posted 4 years ago

Hi Tina. We apologise that the discount offers were not made clearer to you. Discounts are not offered on products with the code starting BDR which are the products you ordered :-(

Posted 3 years ago

“received them promptly and as described”

Helpful Report

Posted 4 years ago

“Good product,prompt delivery”

Helpful Report

Posted 4 years ago

Thanks for the review, Tracy. Much appreciated.

Posted 4 years ago

“We ordered printed gift bags. Both the quality of the goods and the service we received was good.”

Helpful Report

Posted 4 years ago

Hi Bronwyn. Great to hear your positive comments on our printed gift bags and service. We appreciate you taking the time to respond!

Posted 4 years ago

“Arrived in 48hrs, good quality bags.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to respond and your positive comments, Mr Hugh :-)

Posted 4 years ago

“Gound what I was looking for easily”

Helpful Report

Posted 4 years ago

Hi Neroli. We try to make finding products and ordering as easy as possible. We are very pleased you found what you were looking for easily.

Posted 4 years ago

“Excellent / prompt after-sales communication. Only negative was goods were shipped on "Toll Ipec" which (from experience) is often unpredictable and unreliable (slow) choice of carrier to many locations. Eg: takes 3-4 days where other carriers are 1-2 days.”

Helpful Report

Posted 4 years ago

Smartbag is rated 4.6 based on 451 reviews