Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.28

4.3 Rating 749 Reviews

83 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 749 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Smart Cover Insurance 1 star review on 26th October 2025

Amber Hill

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems a better deal than what British Gas is able to offer, but yet to see if the service is hood and prompt. Much depends. I have taken this deal as a trial and if satisfied I will in future add other apliances.”

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Posted 8 years ago

“A massive saving of over £60 for 2 products washer dryer and cooker. THANKS TO YOU”

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Posted 8 years ago

“Mr Pravin Kataria helped me out with my request on-line for our washing machine cover. I thought I had paid twice. After that was cleared up, he sold me a joint cover to include our dish washer as well. Then I asked him about boiler & central heating cover (for which I am covered until March 2018). Mr. Pravin told me your company has a special offer for these items and, even though I am presently covered (until March 2018) I also bought cover for my boiler/central heating. So, I am quite happy about the outcome.”

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Posted 8 years ago

“i payed for nearly a year when my tele broke whilst carrying it i had to find old paper work which fortunataly i hadn’t binned and take lots of daft pictures from all angles not just the damage and model sticker,but because i didn’t ring up and ask for the approved transportation method before carrying my tv back up stairs the “find a reason not to pay out team” at smart cover (which is the most dedicated team at smar cover) denied my claim dont insure a smart tv here unless a gohst breaks it while your out that seems to be the only cercumstance in which they’ll pay out but run of the mill accidental damage that you’d buy insurance for is not covered by smart cover its your fault unfortunately for having kids, friends or just that unfortunate clumsy moment sorry seems to be a scam company IMO”

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Posted 8 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 8 years ago

“Advisor was very good giving me the details and information I required. Hopefully they are the same if I ever need to make a claim.”

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Posted 8 years ago

“I had. Problem having conversation so I stopped the policy but Saj noticed and very kindly gave me a call and sorted out my ski insurance as well boiler cover and emergency cover for year and vey thankful to him and I am happy things got sorted out with the help of Saj”

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Posted 8 years ago

“Good price and I hope it is for a good deal?”

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Posted 8 years ago

“I found the customer service advisor saj very helpful”

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Posted 8 years ago

“Quick, polite, efficient and very helpful”

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Posted 8 years ago

“He was very perlite also help me with my kitchen appliances!”

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Posted 8 years ago

“I made a claim for my Panasonic TV which I paid over £600 for the TV. When I made the claim i was told the will offer me like for like but they offered me Hitachi TV which is less Than £400 and i refused it, they later offered me Logik TV 49inch which my TV was 50inch. They came back to me to offered 55inch Logik TV and asked me to pay extra £141.50 and i said to them i cannot pay any extra money. Now they have offered me 50inch Panasonic TV and asking me to pay extra £500. I am very disappointed and frustrated with their service. If i am allow to claim up to £500 which i have given the model numbers which they are less than £500 but they are refusing to offer those TVs. They still want to give me those Hitachi and Logik TV. Please do watch out for them. Their customers service experience is fantastic but when you are claim its horrible.”

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Posted 8 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 8 years ago

“i was contacted by telephone.when i said i would think about it i was not pressured.i was cotacted the naxt day by PRAVIN kataria and he took me through the full policy and it was my decision to take out the policy.i am very pleased to have your insurance and have full confidence in your policies”

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Posted 8 years ago

“very good service”

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Posted 8 years ago

“Personal service provided the help required since online did not. many thanks Sergi”

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Posted 8 years ago

“your representative Pravin very helpful and patient.A good experience too.”

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Posted 8 years ago

“Although it has taken time to speak to a particular sales person through a couple of days. He accepted my circumstances and trust.”

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Posted 8 years ago

“Very quick claim process - have to fill out paperwork. It could be easier if you can introduce an e-sign papers.”

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Posted 8 years ago

“Thank you, Denise, for dealing with my claim and offering a weekend delivery as well. Just had my Washing machine installed this morning.”

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Posted 8 years ago

“Nobody rings back and problems not addressed when put to the staff”

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Posted 8 years ago

Apologies for any inconvenience caused Mr Daly. I can assure you that we are investigating your concerns. Regards, Smart-Cover Customer Services.

Posted 8 years ago

“Hate to be without my washing machine. No problems, I'm insured with Smart Cover Insurance. Made the call and very shortly along came a charming ,efficient young man who fixed it quickly and cleaned up after himself. Very satisfied with the service.”

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Posted 8 years ago

Smart Cover Insurance is rated 4.3 based on 749 reviews