Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, First Floor, Building 2, Croxley Park, Watford, Hertfordshire
Rating: 4.30

4.3 Rating 735 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 735 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road,
First Floor, Building 2, Croxley Park,
Watford
Hertfordshire
WD18 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to enrol online but it did not work because my NEFF appliances were not listed at the website. I called and a lady took my details and promised that someone would call. Saj did and went through the quote with me. He was very pleasant and professional. Very knowledgeable. It was a very pleasant experience altogether.”

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Posted 7 years ago

“A very happy new customer The sales man Pravin was excellent”

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Posted 7 years ago

“Great sales team and understanding”

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Posted 7 years ago

“By helping me to cover my washing machine”

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Posted 7 years ago

“Helpful, and good response to my call, Politeness to customers, Excellent price”

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Posted 7 years ago

“Wonderful customer service and product knowledge competitive rates”

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Posted 7 years ago

“"A very happy new customer. The sales man Pravin was excellent .. Took his tme to explain the cover etc and not at all pushy .. Excellent service throughout."”

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Posted 7 years ago

“Gave me the right amount of cover at the right price”

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Posted 7 years ago

“Yes i was really happy to join this company and very polite customer services”

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Posted 7 years ago

“I insured my fridge freezer with Smart cover. After few months it broke down. I called costumer service and they asked me to submit the photos and serial number and proof of purchase. I submitted everything expect the proof of purchase because I could not find it. I called up and they told me to get a bank statement. I provided with a bank statement where it shows clearly that I purchased it from Comet. After two weeks of chasing they told me after that the bank statement is not good enough because it doesn't show what product was bought. I told them that Comet went on liquidation and I can get any more prove. they told me they can not send someone to fix the fridge. I asked them for a full refund as they not providing me with the service that I paid and they told me they need to keep £15.00 of admin fees. I am very disappointed and frustrated with their service.”

Helpful Report

Posted 7 years ago

We do apologise that you have not received the service you expected but our Customer Services team have a process which has been implemented by senior management and which they must adhere to. Unfortunately, these procedures mean that we were unable to process your claim as you were unable to provide the required documentation.

Posted 7 years ago

“Saj was Helpful, patient and polite. Explained the policy in clear terms. He also got me a really good price.”

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Posted 7 years ago

“Really helpful. Very polite. Will definitely recommend this company”

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Posted 7 years ago

“My contact with Smart Cover was easy. No hard sell just clear, straight forward information and a very reasonable premium for the units I needed protection for.”

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Posted 7 years ago

“THE ADVISOR I SPOKE WITH NAMED SAJ WAS EXTREMELY HELPFUL AND FRIENDLY EXPLAINING ALL ABOUT THE POLICY THOROUGHLY.”

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Posted 7 years ago

“Said that they could do call out at my convenience”

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Posted 7 years ago

“very polite people on line who were very good and the prices were fine.”

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Posted 7 years ago

“Saj dealt with my insurance details in a very friendly and helpful manner from the start, he made it a very enjoyable transaction and brightened my day with his laugh. Cover offered is excellent value.”

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Posted 7 years ago

“Send proof of documents by Post eight days ago. Called yesterday they said not received the letter. But it'sfirst class mail. Send emails no response”

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Posted 7 years ago

Dear Madam, We apologise that there was a slight delay in receiving your documentation but we were unable to proceed until this was received by our customer services team. On the 8th of September 2017 we did contact you to inform you that we require further information to proceed with your claim, which has not been received. Please do forward the information requested as soon as possible and we will proceed with your claim. Thanks

Posted 7 years ago

“Other day didn't phone back after saying they would , so phoned today and hhopefuly sorted will let you know when the post comes can't say it is fully sorted till I receive post”

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Posted 7 years ago

“Helped me save money on my sky cover”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 735 reviews