Smartchoice.pk Reviews

Name: Smartchoice.pk
Address: 3rd Floor, 104-C, Main Khayaban Ittehad, D.H.A Phase II Extension, Karachi
Rating: 4.59

4.6 Rating 1,338 Reviews

90 %

of reviewers recommend Smartchoice.pk

4.6

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Smartchoice.pk:

Helping you buy the best insurance cover for your car, health and travel needs.

Visit Website

Phone:

21 111 212 212

Email:

info@smartchoice.pk

Location:

3rd Floor, 104-C, Main Khayaban Ittehad, D.H.A Phase II Extension
Karachi
75500

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“--- THIS COMPANY IS A SCAM --- Cannot believe that even in today's corporate world of eCommerce, such type of companies are still doing their business. I bought a travel insurance policy online a day before my travel assuming that smartchoice.pk is a corporate name and their products are available for purchasing online. Well, I was wrong. I purchased the EFU travel insurance and it has been more than a week that I havn't received my insurance cover apart from probably an autogenerated email stating that I am covered. Now I am at the foreign soil and God forbid I get into any trouble and would require my insurance, for obvious reasons the foreigners will not entertain me on the basis of this auto generated email which doesn't even have any insurance cover number or contacts of the underwritters or EFU's foreign partners. --- ANOTHER SCAM --- story doesn't end here only. They claim that they provide discount on credit cards. Well, i used my Standard Chartered Platinum Credit Card on which smartchoice.pk claim to provide 15% discount. That never happened and I was charged FULL AMOUNT. Now, i am on travel without insurance cover, thanks to smartchoice.pk who don't seem to be even return my money, what to talk a formal apology.”

Helpful Report

“satisfied service”

Helpful Report

(Travel Insurance) -

“i have paid for two travel insurance policies through credit card. i have received no response. i tried to call customer representative but no response. The website is similarly unresponsive.. i am wondering if this is a scam and one needs to take criminal action. The above was my initial response. However, i was informed that there was a technical glitch that disabled their remote responses. Soon after the resolution of the technical issue the response was very efficient and of a high standard. So i have reviewed my rating with the understanding that system would be made more robust to reduce the chances of occurrence of glitches.”

Helpful Report

“Very pathetic service and website. not user friendly interface. Today I purchased Travel Insurance and paid with my credit card. after payment successfully completed, it's just show me Thank You window not any email, login or tracking provided. When i was try to reach out their customer services on call they not picked up my call. In their contact page clearly mentioned they are available Monday to Saturday 10AM - 07PM. some how I got their WhatsApp number and try to connected same thing happened no one response on WhatsApp. Now I don't know how can i get my insurance documents what is my order status. Overall very bad experience with them. too much disappointed :( Revised: They are solved my issue within 1 hour somehow they have systematic issue that's why i was not any email. Thank you for support and services.”

Helpful Report

“excellent customer services”

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“Overall experience is excellent. 2 representative of Smart choice deal with me and both dealing capability is fabulous.”

Helpful Report

(Car Insurance) -

“Expensive”

Helpful Report

(Travel Insurance) -

“Very good experience. Trusted insurance. I recentlyved my nsurance within 10 minutes. I am very much satisfied”

Helpful Report

(Travel Insurance) -

“Best choice for traveling”

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(Travel Insurance) -

“its so helpfull. i like it”

Helpful Report

“Khewra kho Hjf”

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“Finally search is not showing..”

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“Can't change the date if your flight is delayed because of airlines.”

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“Smartchoice is a unique service provider of its kind. I was really impressed with their client dealing. Through choosing the best policy to my need and quick response time. Natasha khan makes it very smooth in eachstep. :)”

Helpful Report

“Last year I bought car insurance for my Altis grande from IGI insurance company but they are very non cooperative and had bad behaviour with the customers, that was my experience.”

Helpful Report

“Very professional and reliable service. I've been using them for a couple of years now. They've made the policy renewal process extremely efficient. They're now also partnering with banks so that policy premiums can be paid online through a couple of clicks and a card only. Wish them all the best and hope they let go of the entrepreneurial spirit.”

Helpful Report

(Car Insurance) -

“There service was really simple and easy to use. From the selection of premium to the checkout. I had no issues. Faiz was quick to make a phone call. Documents were shared via email and I was done in less than 60 minutes. Truly delighted!”

Helpful Report

(Travel Insurance) -

“Please insure that All insurance company response quickly when costumer report to hospital the case of admission”

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(Health Insurance) -

“M.laique janwari”

Helpful Report

“I've been a Smartchoice customer for the past couple of years. They have digitized and streamlined the insurance process, which makes it really efficient. They have now also partnered with some banks to offer installment plans for paying annual premiums, which makes it a very compelling option. Very satisfied with their products and service.”

Helpful Report

(Car Insurance) -

Smartchoice.pk is rated 4.6 based on 1,338 reviews