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smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

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smarTours 5 star review on 19th May 2024

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smarTours 4 star review on 19th May 2024

735

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic trip! Guides were excellent!”

Posted 4 years ago

Thank you, Varoujan! We're glad you enjoyed your trip and we hope to see you again soon!

Posted 2 years ago

“Country was beautiful, group size was just right, tour guide and driver were knowledgable, friendly and interact with the group well and we had an excellent group!”

Posted 4 years ago

Hello Daisy, Thank you for sharing your feedback! We're so happy to hear you had an excellent group and a wonderful tour! We hope you'll travel with us again soon! The smarTours Team

Posted 2 years ago

“Excellent tour, excellent tour director and guides, excellent hotels and air travel!!”

smarTours 5 star review on 13th March 2020

Posted 4 years ago

Thank you for your kind words, Dolores! We're so thrilled you had a great trip and we hope to see you again soon!

Posted 2 years ago

“Definitely an amazing adventure!”

Posted 4 years ago

Happy to hear you enjoyed your trip! We hope you'll join us on another bucket list adventure soon!

Posted 2 years ago

“I've taken a number of trips with SmarTours. Overall, the experience has been fantastic. Hotels are always in a great location and it's nice handing over the responsibility of planning visits to all of the major sites to someone else.”

Posted 4 years ago

Hello Paul, Thank you for traveling with us and for your feedback! We hope that as the world opens up, you'll be able to join us on another once-in-a-lifetime journey! The smarTours Team

Posted 2 years ago

“In general it was a success. The local guide-tour director, Gagan Kalra, was perfect; knowledgeable and very attentive. the itinerary was good but I would prefer to see a little less of religious sites , particularly Swaminarayan Akshardham , and instead to visit Art Museum and Railroad museum. Also it would be nice to include Udaipur or Johdpur. Also as an extension, I would include Jaisamer -medieval trading center-12 c.”

Posted 4 years ago

Hello Isaac, Thank you for your feedback. As we look at our future itineraries and departures to India, we'll keep your comments in mind! We're glad you did enjoy the trip and that Gagan was a perfect tour director. We hope we'll see you soon! The smarTours Team

Posted 2 years ago

“The tour was well planned with a good mix of Cape Town, Kruger Park, Johannesburg and other activities. There was ample free time and flexibility with choosing optional excursions. However the one negative was the 2 day plan at Kruger. We were told that the first day was through utilizing an inferior vehicle (being the big coach) where we wouldn't be able to go everywhere and the view would be through the glass windows. The second day was with an open air jeep with a ranger who knew the park and had a walkie talkie system with other rangers to find the animals. We could opt to have the first day with the jeep for an extra cost. This was not outlined in the itinerary and is underhanded. The tour operator, Daryl Howes, was very knowledgeable about South Africa, particularly the history of Apartheid. He was impressive, like a walking encyclopedia. Many people enjoyed him, however I found him a bit old to be a guide leader. He was easily agitated when people were noisy or were not sitting down when he was counting to make sure everyone was present. Yes, this is important but there was only 18 in our group. Sometimes he would count 3 or more times up and down the coach, and he was not able to do so unless we were all in our seats. Standing still on the bus was not an option. There were conflicts between a few people in our group (not with me) and I was told that he didn't hear both sides of the story. He insisted on making sure our group sat together at meals. There were people in the group that made loners felt welcome so no one was left apart so there was no need to insist on everyone sitting together. He gets flustered too easily. Finally, Daryl explained the following morning's activities on the coach, including breakfast and check out times. This is easily forgotten, especially if some people may be sleeping on the coach. The itineary for the next day would be better conveyed by a sheet of paper in the lobby of the hotel or a paper passed around that everyone could photograph. This is better organized and was done on other tours I've experienced with Trafalgar and Globus.”

Posted 4 years ago

Hello Ray, Thank you for your detailed feedback. We rely on traveler feedback like yours to help us continue to refine and enhance our tours. We'll be sure to reexamine our documents to share more information about the vehicle options in Kruger. Darryl normally receives high praise, and we're sorry that he didn't meet your expectations. We appreciate your comments and feedback and hope you'll consider taking another bucket list adventure with us in the future! The smarTours Team

Posted 2 years ago

“My daughter and I loved every moment of our Moroccan adventure. It exceeded all our expectations. The tour guy was great and the excursions were terrific. The group was so compatible and the accommodations were better than expected. Thank you Smartours! Joan Abrams”

Posted 4 years ago

Hello Joan, We're so pleased to hear your tour to Morocco exceeded your expectations! Thank you for your kind comments and we hope you'll join us on another once-in-a-lifetime adventure as the world opens up! The smarTours Team

Posted 2 years ago

“We had a great trip in India & Nepal and we'd like to thank our tour guide Gagan for all his insight and guidance. Future trips - remove some of the Hindu temples, particularly the new one in Delhi that's more like Disneyworld. Remove the carpet and scarf shopping spot in Delhi. Add - some museums or other interesting sites in Dehli. Add - a real Indian cooking experience Add - something educational and interesting about Bollywood plus a Bollywood movie night (with English subtitles). It would also be helpful to raise the price of the trip $20 or $30 pp to cover tips and other group incidentals. Give this money to the tour guide so he / she can handle these transactions. We had to collect a kitty of money to cover these small expenses..”

Posted 4 years ago

Hello Helen, Thank you for your detailed feedback. We rely on feedback like yours to refine our tours as we create future departures. We're happy to hear you had a great trip with Gagan as your tour director! We hope you'll join us on another tour soon! The smarTours Team

Posted 2 years ago

“Excellent tour guides, especially David and Gustavo. Unfortunately, we had a jerk within our tour group who should be banned from taking any further smarTours trips--a classic "Ugly American." Dennis offended many throughout the trip and even personally threatened David. Dennis made the trip uncomfortable for everyone. We have traveled worldwide in more than 30 groups during our lifetimes and Dennis is by far the worst we have ever experienced. David and Gustavo handled Dennis in the best manner possible. In general, they were very accommodating, professional, and knowledgeable.”

Posted 4 years ago

Thank you for your compliments to David and Gustavo. We're very sorry that another traveler negatively impacted your tour experience. We appreciate your candid feedback and in addition to looking into the situation further, we are exploring ways to ensure that these types of situations are avoided as much as possible as we too value not only your experience on tour but the experiences of our guides and drivers. We hope you'll consider traveling with us again as the world opens up! The smarTours Team

Posted 2 years ago

“The Tour Guide, Gagan, is a Real Keeper. He is a wise & gentle Tiger!”

Posted 4 years ago

Thank you for your kind words about Gagan! We're so happy you enjoyed your tour and hope you'll join us again soon! The smarTours Team

Posted 2 years ago

“Good tour for the money. Tour guide at Capetown was poor.”

Posted 4 years ago

Thank you for your candid feedback, Richard. We're glad you felt you received good value and will be taking your comments about the guide in Cape Town into consideration as we look at our future departures. The smarTours Team

Posted 2 years ago

“We had a group of 10, so the bus was small and not that comfortable as the regular bus. The hotel in Dubai was good but the location was not great. Our tour director Muhamed was very good. Overall we had a good time.”

Posted 4 years ago

Hello Joseph, Thank you for the candid feedback on your UAE tour. We've noted your comments regarding the Dubai hotel and the bus that was used for your small group of 10 people. We're happy to hear you enjoyed your trip and had a great tour director! We hope you'll consider traveling with us again as the world opens up! The smarTours Team

Posted 2 years ago

“Very organized. Great tour guide. Will travel again with Smart Tours”

Posted 4 years ago

Thank you for your kind words, Trish! We're so happy you enjoyed your trip and hope to see you again soon! The smarTours Team

Posted 2 years ago

“Our guides were wonderful. I would make one recommendation to improve this trip. Take a one hour flight from Medellin to Cartagena instead of a LONG bus ride.”

Posted 4 years ago

Hello Eleanor, Thank you for your feedback! We have made updates to our Colombia tour and appreciate your candid comments. We're so happy to hear you had wonderful guides and enjoyed your trip. We hope you'll join us on another adventure soon! The smarTours Team

Posted 2 years ago

“Egypt was great. Great itinerary, great hotels. And really really really great tour guide”

Posted 4 years ago

Thank you for your kind comments, Karen! We hope you'll join us on another once-in-a-lifetime trip again in the future!

Posted 2 years ago

“Fabulous trip with David, a very special guide and several excellent local guides.”

Posted 4 years ago

“The tour was sold as from 2/2 to 12/2 but in fact we left on 2/3& came back on 11/2 & because of this the schedule was jammed & very tiring . We flew in overnight & instead of getting straight to the hotel to relax & get used to the altitude we had to be on the bus the whole day visiting & travelling . Some of us came from the west coast & had already spent the day before departure traveling .. I think rearranging the schedule is a must”

Posted 4 years ago

“A well organized tour with an amazing guide.”

Posted 4 years ago

Thank you for your kind feedback! We hope to see you again soon!

Posted 2 years ago

“The trip was okay at best. Not worth the money. Some of the sites were boring and unnecessary - La Terrazas, the park with the water pools. Meals were below average. And, most of the tour group became violently ill with food poisoning from ham/cheese sandwiches provided by smarTours on the last day of the trip. We are still waiting on answers from smarTours regarding this; they have been slow to respond. I'm a physician and had to cancel my clinics due to the illness which only improved after I took antibiotics. By far the worst tour I've ever taken. And I've done about twenty throughout the world.”

Posted 4 years ago

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smarTours is rated 4.4 based on 1,658 reviews