Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

smarTours Reviews

4.4 Rating 1,658 Reviews

86 %

of reviewers recommend smarTours

Company Reviews

Product Reviews

4.4

Based on 1,658 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 50 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

500 7TH AVE, 8TH FL,
NEW YORK
New York
10018

Write Your review

Tell us how smarTours made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 5 star review on 29th April 2024

smarTours 4 star review on 23rd April 2024

smarTours 5 star review on 21st April 2024

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our first tour with Smartours, but certainly not our last. It was organized, well run and you got a lot for your money. Our guide Victor was exceptional. He was knowledgeable, well versed and very much a peoples person. He added to what made this a very memorable, fun trip.”

Posted 4 years ago

Hello Patricia, We're so happy to hear that Victor was a great tour director and that you had a lovely experience. We look forward to seeing you again in the future! The smarTours Team

Posted 2 years ago

“The safaris were very well organized and our tour guide was awesome!”

smarTours 5 star review on 14th March 2020

Posted 4 years ago

Hello Irene, Thank you for your kind words! We're glad to hear you enjoyed the safaris and that your tour director was so wonderful. We hope to see you again soon! The smarTours Team

Posted 2 years ago

“Excellent itinerary and tour leader. The Hurtigruten ship and staff were great for this type of adventure. Very, very pleased.”

Posted 4 years ago

Hello Harry, We're so happy to hear you enjoyed your Antarctica expedition. We hope you'll travel with us again soon! The smarTours Team

Posted 2 years ago

“Arie was fantastic. He has an extensive knowledge base about the history of Israel as well as the biblical background of Judaism and Christianity. There was a great mix of historical Roman sites-- Masada, Caesarea, Jaffa and others as well as numerous churches and religious sites. We also had a great group. Dead Sea and Sea of Galilee were great! I believe everyone enjoyed the trip and learned a great deal. Good food for the most part. Worst thing was return El Al flight from Tel Aviv to Newark-- worst service I have ever been on. No water, no complementary beverage service, hot and nasty. Pick another airline.”

Posted 4 years ago

Hello Karen, Thank you for sharing your feedback about the tour and about your return flight. We're sorry for the frustration you experienced with your return flight and will keep your comments in mind as we plan our future Israel tours. We are happy to hear that Arie was so wonderful, that you enjoyed the mix of historical sites and your time with your fellow travelers! We hope you'll travel with us again in the future. The smarTours Team

Posted 2 years ago

“My second SmarTour was Amazing Thailand in February. It was a fantastic experience in every way. I love to travel to experience the culture, the food and the people of a country. In Thailand we visited temples, local markets, met ethnic tribal villagers, bought handcrafted items, experienced multiple Thai massages, visited an elephant rescue reserve and learned to make local dishes in a cooking class. What made all of these experiences most meaningful was the compassionate, passionate and infinitely patient leadership of our guide, Ketsara. I have had the pleasure of using dozens of guides in traveling over the years....Ketsara ranks in the top! As a side note, the Coronavirus has just reared it’s ugly head in China. Despite many client cancellations, SmarTours remained committed to keeping us safe with lots of hand wipes/masks as needed, and kept to our promised itinerary”

Posted 4 years ago

Hello Nancy, We truly appreciate your detailed comments and are so happy to hear that you had a fantastic experience despite the emergence of COVID-19 at the time of your trip. As the world opens up, we hope you'll travel with us again! The smarTours Team

Posted 2 years ago

“My trip to Antarctica was everything I dreamed that it would be. The scenery was beyond words and the penguins were so cute. I was impressed with the beauty of the icebergs and glaciers on the mountains. The ship, Midnatsol, was clean, comfortable and had really delicious food. It was just a spectacular trip in every way.”

Posted 4 years ago

Hello Deborah, Thank you for your kind comments. We're so glad your Antarctica expedition lived up to your dreams and we hope we're able to take you on another once-in-a-lifetime journey in the future! The smarTours Team

Posted 2 years ago

“We were delighted with our SmarTours trip to New Zealand and Australia.”

Posted 4 years ago

Hello Gary, We're so happy to hear you enjoyed your trip! We hope you'll travel with us again in the future! The smarTours Team

Posted 2 years ago

“While the tour was good, it was not what I had expected when I departed on the trip. From activities to packing, it could have been described better in the literature. All in all it was a good trip and Nicolas Patti was an excellent tour leader.”

Posted 4 years ago

Hello John, Thank you for your feedback, and please know we'll be taking a closer look at our documents for clarity. We're glad that you did enjoy the tour and that you had such an excellent tour director! We hope you'll travel with us again soon. The smarTours Team

Posted 2 years ago

“Great guides”

Posted 4 years ago

We're glad to hear you had a great experience with our guides! We hope you'll travel with us again soon! The smarTours Team

Posted 2 years ago

“The trip was FANTASTIC and Marcello did a great job”

Posted 4 years ago

Hello Antonio, We're so thrilled to hear you had a fantastic trip and tour director! We hope you'll join us on another tour in the future! The smarTours Team

Posted 2 years ago

“Tour was well organized with excellent tour guides. The accommodations were top level, and the food very good. One day’s 8 hour bus ride was very difficult and they should consider a flight instead.”

Posted 4 years ago

Hello Shirley, Thank you for your feedback. As we look to planning our next departures, we'll be sure to take your comments about long travel days into consideration. We're happy to hear you enjoyed the trip from the food to the guides and we hope you'll travel with us again soon! The smarTours Team

Posted 2 years ago

“The trip itinerary was well planned and the accommodations were quite good, especially considering our trip was to India and Nepal. The tour guide, Bonita, made the trip most enjoyable. Her positive attitude and energy carried the day and her organizing skills and attention to detail were superb. This was a memorable trip, thank you smartTours and Bonnie Backer.”

smarTours 5 star review on 13th March 2020

Posted 4 years ago

Hello David, Thank you for your kind words about Bonnie and the tour. We're delighted that you enjoyed your trip and hope you'll join us again soon! The smarTours Team

Posted 2 years ago

“We just returned from Kenya and Tanzania. The experience was unforgettable! The guides and transportation and accommodations were all excellent and up to the standards we have enjoyed with SmarTours on numerous trips in the past. The only comments we would like to make is that the Tanzania Extension was somewhat hurried with three different lodges over four days. What was a particularly poor plan was for us to get up on the last day for a game drive at 7 AM followed immediately by a three hour drive to Killimanjaro airport to immediately take our flight to Nairobe to connect with our 15 hour flight back to JFK. There was no opportunity for us to rest up or even freshen up before returning to the US. This could have been avoided by providing us with some facilities at a hotel where we could have showered and changed clothing for the trip home. As it was, it was an unnecessarily hard and uncomfortable journey back home.”

Posted 4 years ago

Hello Laurentia, Thank you for your feedback. We've already made some updates to the extension's pacing and truly appreciate your candid comments. We're happy that your tour was otherwise excellent and unforgettable! We hope you'll join us on another once-in-a-lifetime adventure in the future! The smarTours Team

Posted 2 years ago

“Our tour was fabulous! We went on the amazing Thailand tour. Our guide Ketsara was the best we’ve ever had....and we’ve been on many Smartours and a few others. She was so knowledgeable and made sure we had a wonderful experience. Loved the extra free time so we weren’t always so programmed. Hotels were great! Couldn’t have asked for more.”

Posted 4 years ago

Hello Linda, We're so happy to hear you had a fabulous tour experience with Ketsara! Thank you for sharing your experience with us and we hope you'll join us on another tour in the future! The smarTours Team

Posted 2 years ago

“I left a very detailed review before I left.”

Posted 4 years ago

Thank you for sharing your feedback with us! We're happy you had a great trip experience and we hope you'll join us again soon. The smarTours Team

Posted 2 years ago

“The tour was good. The hotel accommodations were clean. The food was not so good. Same breakfast everyday. Not many choices for dinner. Guide Victor was very professional and was knowledgeable.”

Posted 4 years ago

Hello Janice, Thank you for sharing your feedback with us. We'll keep your comments about the meals in mind as we look at our future departures. We're glad to hear that you enjoyed the tour, accommodations and that you had a great tour director. We hope you'll travel with us again in the future. The smarTours Team

Posted 2 years ago

“Jessie, our Tour Director, was wonderful. Beautiful speaking voice, imparted history and color of each site we visited. Also added some important personal information that helped explain the caste system. We had a small(15) group so he was able to speak with all of us. He knew all the sites, personell, and all special events. So glad we were on HIS trip.”

Posted 4 years ago

Hello Thelma, We're so glad you had such a lovely travel experience with Jessie. Thank you for your kind words and we hope to see you again soon! The smarTours Team

Posted 2 years ago

“Great tour guide and itinerary. Only beef is that air fare should be separate so that we can book own air.”

smarTours 5 star review on 13th March 2020

smarTours 5 star review on 13th March 2020

smarTours 5 star review on 13th March 2020

Posted 4 years ago

Hello, Thank you for your feedback! We are able to offer tour-only programs on select tours and are hoping to expand this offering further! We're happy to hear you enjoyed your tour and hope you'll join us on another tour soon. The smarTours Team

Posted 2 years ago

“We had good hotels, guides and very interesting and well-traveled fellow travelers on our Smartours trip to Oman, Dubai and Abu Dhabi. I was most impressed with our jovial, Palestinian guide, who had a wonderful outlook on life despite his standing as a non-citizen in the UAE. I learned so much about this part of the world and the entire trip more than met my expectations.”

smarTours 4 star review on 13th March 2020

Posted 4 years ago

Hello Carol, Thank you for your kind comments. We're so thrilled you enjoyed your trip to the UAE and had a great experience with your tour director. We hope you'll join us on another once-in-a-lifetime tour! The smarTours Team

Posted 2 years ago

“Excellent itinerary with personable, caring and knowledgable guides. Accommodations were good, and had very good locations. We have traveled with SmarTours many times.”

Posted 4 years ago

Hello Karen, Thank you for your kind feedback. We're so pleased to hear you had a lovely trip and we hope we'll see you again soon! The smarTours Team

Posted 2 years ago

«
1
2
...
9
10
11
12
13
»

smarTours is rated 4.4 based on 1,658 reviews