smarTours Reviews

4.41 Rating 1,366 Reviews
86 %
of reviewers recommend smarTours
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
3.92 out of 5
Read smarTours Reviews

About smarTours:

smarTours is a leading provider of direct-to-consumer, affordable travel experiences to exotic global destinations. The Company offers travelers curated, pre-packaged itineraries to over 40 destinations across the globe. By offering tours directly to consumers, the Company provides premium-quality experiences at value prices, and as a result, has cultivated a highly passionate and loyal community of repeat travelers. More than 200,000 travelers have taken a smarTours trip since the founding of the Company in 1996. smarTours is… the smarter way to see the world.

Phone:

800-337-7773

Email:

info@smartours.com

Location:

545 Eighth Ave. Suite 2250
New York, NY 10018

Write Your review

Tell us how smarTours made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
smarTours 5 star review on 28th January 2020
Dorrise
smarTours 5 star review on 28th January 2020
Dorrise
smarTours 5 star review on 28th January 2020
Dorrise
smarTours 5 star review on 28th January 2020
Dorrise
smarTours 5 star review on 28th January 2020
Isela
smarTours 5 star review on 28th January 2020
Anna
smarTours 5 star review on 20th January 2020
Joseph
255
Anonymous
Anonymous  // 01/01/2019
The trip to Portugal was marred by a chaotic scene at Lisbon Airport where we arrived with no possibility of making our connecting flight, and with no personnel from SmarTours to assist or reassure us. While the trip was reasonably good, it was further dampened by the huge number of tourists we encountered wherever we went. This, of course, is not the fault of SmarTours. We did see some interesting scenery, and learned some history, but we never got the "foreign" flavor we had anticipated. The "farewell dinner" which took place at an obvious Lisbon "tourist trap" featured mediocre food and uninspired entertainment--again surrounded by a throng of tourists. The fact that we were left on our own for most meals meant that we did not get to enjoy the fabled Portuguese cuisine.
Posted 1 year ago
Too many flights./cities Wasted time 6 flights.
Too long in Hong Kong. Tour guide in Singapore not helpful. Tour guide Hong Kong hard to understand Your guides Bangkok and Bali were good.
Posted 1 year ago
This was our 7th trip with SmarTours. During five of those trips, we have had excellent guides. This trip to Scandinavia was not one of them. Jarle spoke softly and quickly, did not mention that the luggage would be removed from the bus and that it would was supposed to be brought to our room, kept changing times to meet, and didn't give us information about how to exchange money, nor teach of simple words such as "please, thank you, hello and goodbye" . He also dissuaded us from taking the optional tours, one of which I had planned to take. We will not be traveling with SmarTours again.
Posted 1 year ago
My only complaint, was a difficulty with the language barrier. I was unable to grasp the accent by our tour guide. I thought It would get better as the tour went on, but it didn't so i missed most of what she said.
Posted 1 year ago
The tour guide tried her best but needs more training on relating to passengers. The bus driver never got off the bus to help passengers.
Too many churches. After reviewing Portugal, I realized there were things I would have like to have seen considering the amount of time we were on the bus. Also, the meal where the show took place was poor.
On the positive side, the hotels were very good.
Posted 1 year ago
Tour director extended some of tours and we had very long days She is short walked fast and used her fold-up umbrella for us to follow Unfortunately she would take a turn and disappear in the crowd and the small umbrella was not visible There was too long between bathroom stops to and from Suzdal it was over five hrs to get there and she did not know buildings where our assigned rooms We had a map that was unclear and finally found an employee driving a golf cart around who showed us which of the seven buildings we were booked We had to take our checked luggage up the stairs in our bldg and one of the other tour travelers insisted on helping us up the stairs with the luggage Suzdal was very unique but not unique enough to take over ten hours round trip to ride. In Moscow tour director left meeting place with an inaccurate count and two women were left behind She didn't have anyone's cell numbers to call and we didn't have the listen of the other passenger's name The group finally realized which two women were not on the bus. She sent the local guide back to meeting place to find them. Neither the guide or traveler's knew what each other looked like
Posted 1 year ago
Tour director extended some of tours and we had very long days She is short walked fast and used her fold-up umbrella for us to follow Unfortunately she would take a turn and disappear in the crowd and the small umbrella was not visible There was too long between bathroom stops to and from Suzdal it was over five hrs to get there and she did not know buildings where our assigned rooms We had a map that was unclear and finally found an employee driving a golf cart around who showed us which of the seven buildings we were booked We had to take our checked luggage up the stairs in our bldg and one of the other tour travelers insisted on helping us up the stairs with the luggage Suzdal was very unique but not unique enough to take over ten hours round trip to ride. In Moscow tour director left meeting place with an inaccurate count and two women were left behind She didn't have anyone's cell numbers to call and we didn't have the listen of the other passenger's name The group finally realized which two women were not on the bus. She sent the local guide back to meeting place to find them. Neither the guide or traveler's knew what each other looked like
Posted 1 year ago
Tour director extended some of tours and we had very long days She is short walked fast and used her fold-up umbrella for us to follow Unfortunately she would take a turn and disappear in the crowd and the small umbrella was not visible There was too long between bathroom stops to and from Suzdal it was over five hrs to get there and she did not know buildings where our assigned rooms We had a map that was unclear and finally found an employee driving a golf cart around who showed us which of the seven buildings we were booked We had to take our checked luggage up the stairs in our bldg and one of the other tour travelers insisted on helping us up the stairs with the luggage Suzdal was very unique but not unique enough to take over ten hours round trip to ride. In Moscow tour director left meeting place with an inaccurate count and two women were left behind She didn't have anyone's cell numbers to call and we didn't have the listen of the other passenger's name The group finally realized which two women were not on the bus. She sent the local guide back to meeting place to find them. Neither the guide or traveler's knew what each other looked like
Posted 1 year ago
The cities of eastern Europe were excellent choices although being so near, it would have been great to see Bratislava as well. Sadly, our hotel was much too far from the center of Vienna to allow for serious sight-seeing there. Great waste of precious time trying to get around. Some people could not walk anywhere at all, and a group of 15 joined us after the trip was well under way expecting Spanish to be spoken and complaining about the food before most of them left on their own. Very disturbing. Meals and lodging were superb, the guides cheerful and informative. I'm pleased I went.
Posted 1 year ago
Guide was excellent
Size of group was good
Hotels locations were too far from center
Posted 1 year ago
I would expected more compare to other travel tour experiences.
Posted 1 year ago
This would be higher but we had 2 transportation problems. The first was the train to Xain where I sat alone 2 cars away from the group and my family. The second was at the end of tour the flight connections from Hong Kong through Shanghai to New York was a disaster. After repeatedly asking both the tour director and the local tour guide about connection time in Shanghai and being told it wouldn’t be an issue (schedule indicated less than an hour) and the gate was “directly across” from where we were arriving we actually had to go through security again and we nearly missed our flight.
Posted 1 year ago
Greece is similar to Mexico, economy wise. Lots of ancient history and nice scenery.
Hotels were probably on average 2 stars rating.
Santorini tour should have been included, not extra.
Posted 1 year ago
The air itinerary going to Croatia was terrible, multiple stops. I will never let Smartours schedule my air travel again. Tour was very good, great bus and driver. Tour guide was knowledgeable but was not very nice to many of us. Hotels were good as was itinerary. Small group was very good. I don't like dealing with your staff in New York. They don't follow up when you ask them questions--
Posted 1 year ago
I just returned from France on the tour Unforgettable France. The tour started out on a sour note in that we were bumped from our flight after waiting to check in for over forty five minutes. We then were booked on a BOAC flight to London with a 50 minute layover to Paris. We barely made the second flight after running thru the airport to be the last two on the plane before the doors closed. This could have been avoided since your office was advised at 11: AM of the cancellation. In addition the same problem arose on the flight home. You have our E-Mail address and our telephone number. Why were we not made aware of the cancellation? I also had a problem with the schedule. We left Paris after two nights only to return for one night. If we had extended our stay in Paris we could have avoided returning to Paris and could have traveled to the next city without having to take the train the following morning. You should rethink the meals for dinner. Rabbit is a poor choice for American visitors, and you may want to speak to the hotels regarding the breakfast menu. It should not be too difficult to have hot scrambled eggs in the morning. Agnes as a tour guide was super and the choice of bus companies and drivers that moved us from town to town were professional courteous and always on time.
Posted 1 year ago
3 stars

I just returned from the tour which started out on May 8. Some hotels were wonderfully located, some not. Our group of 30 found that the whispers which were supposed to help us hear the tour director or local guides did not work well unless you were within 10 feet of the person and our last tour was done without them and was much more enjoyable. Sadly we had little time to enjoy what we were seeing on the guided tours as it was a fast sprint from Point "A" to Point "B". A leisurely stroll with less time in churches would have been nicer or cutting out some of the sites to see so that as a group we could appreciate what we were seeing and marvel in the beauty. Plus a few people on these tours got lost as they were not a power walker like Renata was and in certain places there were huge crowds. Finnair's food leave much to be desired. I knew it must be bad when they were handing out the dinner trays and said to look at the other options which were for sale which a few people took advantage of. There was so little time in Helsinki. I would have liked another full day there to explore.

I just returned from the tour which started out on May 8. Some hotels were wonderfully located, some not. Our group of 30 found that the whispers which were supposed to help us hear the tour director or local guides did not work well unless you were within 10 feet of the person and our last tour was done without them and was much more enjoyable. Sadly we had little time to enjoy what we were seeing on the guided tours as it was a fast sprint from Point "A" to Point "B". A leisurely stroll with less time in churches would have been nicer or cutting out some of the sites to see so that as a group we could appreciate what we were seeing and marvel in the beauty. Plus a few people on these tours got lost as they were not a power walker like Renata was and in certain places there were huge crowds. Finnair's food leave much to be desired. I knew it must be bad when they were handing out the dinner trays and said to look at the other options which were for sale which a few people took advantage of. There was so little time in Helsinki. I would have liked another full day there to explore.
Posted 1 year ago
3 stars

I just returned from the tour which started out on May 8. Some hotels were wonderfully located, some not. Our group of 30 found that the whispers which were supposed to help us hear the tour director or local guides did not work well unless you were within 10 feet of the person and our last tour was done without them and was much more enjoyable. Sadly we had little time to enjoy what we were seeing on the guided tours as it was a fast sprint from Point "A" to Point "B". A leisurely stroll with less time in churches would have been nicer or cutting out some of the sites to see so that as a group we could appreciate what we were seeing and marvel in the beauty. Plus a few people on these tours got lost as they were not a power walker like Renata was and in certain places there were huge crowds. Finnair's food leave much to be desired. I knew it must be bad when they were handing out the dinner trays and said to look at the other options which were for sale which a few people took advantage of. There was so little time in Helsinki. I would have liked another full day there to explore.

I just returned from the tour which started out on May 8. Some hotels were wonderfully located, some not. Our group of 30 found that the whispers which were supposed to help us hear the tour director or local guides did not work well unless you were within 10 feet of the person and our last tour was done without them and was much more enjoyable. Sadly we had little time to enjoy what we were seeing on the guided tours as it was a fast sprint from Point "A" to Point "B". A leisurely stroll with less time in churches would have been nicer or cutting out some of the sites to see so that as a group we could appreciate what we were seeing and marvel in the beauty. Plus a few people on these tours got lost as they were not a power walker like Renata was and in certain places there were huge crowds. Finnair's food leave much to be desired. I knew it must be bad when they were handing out the dinner trays and said to look at the other options which were for sale which a few people took advantage of. There was so little time in Helsinki. I would have liked another full day there to explore.
Posted 1 year ago
I just returned from the tour which started out on May 8. Some hotels were wonderfully located, some not. Our group of 30 found that the whispers which were supposed to help us hear the tour director or local guides did not work well unless you were within 10 feet of the person and our last tour was done without them and was much more enjoyable. Sadly we had little time to enjoy what we were seeing on the guided tours as it was a fast sprint from Point "A" to Point "B". A leisurely stroll with less time in churches would have been nicer or cutting out some of the sites to see so that as a group we could appreciate what we were seeing and marvel in the beauty. Plus a few people on these tours got lost as they were not a power walker like Renata was and in certain places there were huge crowds. Finnair's food leave much to be desired. I knew it must be bad when they were handing out the dinner trays and said to look at the other options which were for sale which a few people took advantage of. There was so little time in Helsinki. I would have liked another full day there to explore.
Posted 1 year ago
Our trip to France was well organized and covered a huge amount of territory and places of interest. Our guide, Urban was knowledgeable, helpful and talented! He helped make the trip special. He especially helped make Normandy, the beaches and Cemetary come alive! Our hotels were sub par compared to any other company we had ever travelled with. The apartment stay in Rouen was pretty bad. Our first night gathering for wine was in a bare and depressing room. Dinner following was cramped and super noisy. A venue change is needed. Our trip,however, was well thought out with a rich itinerary.
Posted 1 year ago
My husband and I have just returned from Japan and have a few comments to make about this trip. Our guide, Yoko was excellent and did her best to to make sure all forty guests were alright. But, it was a difficult task for her and the need for two guides was obvious. On other trips with you, city guides have been used. To make matters worse the audio devices were not adequate. The guide should be wearing a transmitter, not holding it to her mouth by hand. If you were at the back of the group you could not hear at all. Also, please make sure that everyone is well aware of how few meals are included with this trip. We spent a lot of money just on lunches and dinners.
We loved Japan and Yoko was amazing. But a group of forty is way too large for all guests to feel included..
Posted 1 year ago
smarTours is rated 4.41 based on 1,366 reviews