“Smith Glass should be a big fat zero but cannot do that option so 1 star is a compliment. The MD and their senior management are all cheats. Even their labour staff states that while they do the job, telling us that management are bad. The fascias, soffits & guttering were supposed to be fully replaced and as a safety they persuaded me that we had to pay for another £2000 for scaffolding but the workers did the rework without any scaffolds after 7 months delay leaving the house in a bad state. Damaged the pigeon proofing for the solar panels, damaged fascias from conservatory, broke roof tiles. All these extras we had to fork out another £2000 to get this all fixed. These people are a shambles and don't know why trading standards have not shut them down. Totally useless. Please stay away from this firm unless you like to have stress and headaches. I hope they get shut down.”
“Not enough time to type out a full review, sufficient to say that they lie about the initial price given and then take an age to return your deposit after bumping up the price by 30%. They lied during the initial appointment, they lied when arrived for the final measuring up, they lied about returning my deposit. Avoid these liars at all cost.”
“Gave them the time of day after they knocked on our door (we also need a new door). Salesman was sneaky, hid all terms and conditions, gave false information at the time of booking and totally overcharged. Trying to cancel a booking within the legal 14 day cooling off period and within the time frame that was given at point of sale is very difficult and they will do all they can to take your money. Gary is especially nasty, although I will say that Ryan was helpful and was the saving grace at the end, despite us ending up out of pocket with nothing to show. I’d avoid using them given their underhand sales tactics.”
“Avoid
How I wish I had seen these reviews before getting them to do my work.
I can echo most of the issues left in all the reviews left.
They are bullies, blatant liars, crooks who care about nothing else than themselves.
I had an extremely stressful experience with them and I would urge potential customers to avoid them at all costs.
They do not respond to letters or calls or emails.
Trading standards are involved and if necessary the court will too as my issues have been going on since Nov 21.
How these people sleep at night, I do not know.
Gary and Gary should be ashamed of themselves.”
“Unfortunatley there isn't a star low enough for this company. Sad to say I did some time working there and they don't pay and rip everyone off in their tracks.
I expect someone from the company will try to come on and argue otherwise, but fortunately I've kept all correspondence or lack of I should say. I've given plenty of time to pay (over 2 months) but as I haven't been payed for time worked I have been left with no choice but to leave this review.
They claim the old management team have all left and its all better now but its just the same.”
“Where do I start, the windows themselves look good, the price is good, but the service is appalling. I am locked into a legal process with Smiths, so I will resist saying too much. But anyone using Smiths should be aware they are not fensa registered as they claim, this will cause you serious issues if you do not seek planning permission, when it comes to selling your property. You can also be fined for carrying out works that are notifiable, hence using a competent person scheme like fensa is advisable.
If you, like I, have had windows and doors fitted by Smiths, then those are worthless without planning permissions... be warned!”
“They promise the earth take your money and then everything goes down hill from then. Never gets fitted when they say it will delay after delay. Then when they fit it its a bodge job. Didn't fit I believe they supplied 6mm instead of 8mm used a silocne bead that my grandchild could have done better. 5 months on glass mists up and I'm told they do not guarantee third party frame work (not mentioned when taking order/payment). They supplied a window thats not fit for purpose, did not measure correctly and fitted badly. Cowboys take your money and run DO NOT USE THIS COMPANY i wish I had ready these reviews before I got involved with them. BE WARNED BEWARE OF THESE FRAUDSTERS”
“I would not recommend Smiths I had a conservatory erected in 2014 the fitters were not very good at all in fact useless. My paperwork states that the guarantee is for ten years, my roof panels have condensation in them when I contacted Smiths I was told they are only guaranteed for five years when I stated that a five year guarantee is not mentioned on the terms and conditions I was told that no Window Company would offer a ten year guarantee BUT MY GUARANTEE STATES 10 YEARS. I went to Smiths premises in Wickford I met a member of there team I was kept outside the office and was told sorry it’s only a 5 year guarantee, I showed them my paperwork which states 10 years. Would I recommend Smiths NO WAY KEEP WELL AWAY.”
“DO NOT USE
We paid a deposit in March and still waiting for doors 9 months later
After loads of excuses due to covid and material shortage we have now been told that my husband has to fix their heating before they order our doors so they have kept our £700
My husband has contacted them daily but ignoring all our calls now
Be very careful as Gary conned us into using smiths and robbed us of our deposit and we were friend of the family and been treated like this
I have sent numerous emails and all been ignored now”
“PLEASE DO NOT USE THIS COMPANY SMITH LTD. DO NOT USE THEM. BAD SERVICE, 0 CUSTOMER SERVICE. GARY is NOT DOING A GOOD JOB. IF THERE IS ANY DAMAGE TO FIX THEY WILL NOT DO IT. ALL SORTS OF LIES, THEY WILL TELL YOU SOMEONE IS COMING BUT IT'S A LIE.
SMITH COMPANY IS NOT A COMPANY TO DEAL WITH OR TRUST BEWARE OF THIS COMPANY.”
“These people have taken our money for windows and it's now been FIVE months with NOTHING to show, they've even just STOPPED replying to ALL messages!
BEWARE OF THE FRAUDSTERS!🤬”
“DO YOURSELF A FAVOUR. DO NOT USE. Shambolic service. 0 customer service. Gary is pressurising you to pay once the door is in place even when the job is not complete or there are damage to fix. Tells you it will send someone to rectify but nobody ever come and then he blocks your number. If I could give a 0 I would. Not a company to deal with or trust beware.”
“DO NOT DEAL WITH THIS SO CALLED WINDOW COMPANY. THEY ARE A JOKE, REFUSE TO RECTIFY MY ILL FITTING BATHROOM WINDOW. ABUSIVE ,OBNOXIOUS ARROGANT AND THATS THE OWNER, ALTHOUGH THE REST OF STAFF ARE MUCH THE SAME. THE FEMALE AT THE OFFICE MADE UP COMMENTS THAT WHERE NOT SAID, AND THEY USED THIS TO GET OUT OF COMING OUT TO SORT THE PROBLEM.......HOW CONVENIENT.
AVOID THIS COWBOY COMPANY .”
“DO NOT USE THIS COMPANY!!! DOUBLE GLAZING FITTED IN JUNE 2011. 3 BLOWN UNITS REPLACED 3 YEARS AGO UNDER WARRANTY. 3 MORE HAVE BLOWN BUT SMITHS SAY THE GLASS UNITS ARE ONLY GUARANTEED FOR 5 YEARS SO WILL NOT REPLACE UNDER WARRANTY. APPARENTLY IT'S ONLY THE UPVC FRAMES THAT ARE GUARANTEED FOR 10 YEARS!! THEIR AFTERSALES/CUSTOMER SERVICE IS APPALLING.”
“Dodgy steer well clear companies like this give the trade a bad name got a quote and they said I was tied into a contract with them despite no price for the job.”
“Do not use.
Customer service is appalling. No response to any emails or phone calls. Another 4 window panes have blown (all of which are covered by a 10 year guarantee). No one is answering phone calls.
Installation was most definitely not done with skill and care - newspaper, tissue and rocks used to fill in the gaps along with 10 inches of silicone!! Had to repeatedly ask for this to be remedied.
AVOID.”
“Do not touch with a proverbial barge pole! Another FOUR panes have now blown, but my mandatory Service emails were returned. They block you it appears if warranty work needs to be done.THEIR GUARRANTEE/WARRANY IS WORTHLESS--BEWARE,
BEWARE, BEWARE.”
“Windows & doors replaced 6 years ago..What a disaster! I paid deposit balance upon completion I refused to pay. Front door replaced twice. Finally they took me to court took paperwork. Smiths did not turn up judgement in my favour did not have to pay them another penny. If they threaten to take you to court don't be scared make sure you do your home work and attend court. Good 👍”
“Probably the worst window company going.
Totally destroyed top half of house smashing out bay window and I mean smashing no finesse involved. Then did bodge up with ply until they could think of a excuse to blame everyone but themselves. No one in my street has ever had this happen to them but I guess they never used smiths. Two other windows supplied and fitted with cracked glass, you couldn't make it up all followed by bully boy phone calls to try and get money. Avoid or you'll regret it.”
