SMS Broadcast Reviews

Name: SMS Broadcast
Rating: 4.79

4.8 Rating 5,415 Reviews

99 %

of reviewers recommend SMS Broadcast

Company Reviews

Metrics

Info

4.8

Based on 5,415 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1300 667 405

Email:

contact@smsbroadcast.com.au

Location:

Level 24, Collins St,
3000

SMS Broadcast 5 star review on 8th November 2020

Truon A

SMS Broadcast 5 star review on 2nd November 2020

KIM J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Imm diary responses from my target audiences”

Helpful Report

Posted 6 years ago

“Was not easy to upload csv file as it was very specific so took hours of modifications to work out. Did not say anywhere that it sent in Eastern Standard time, so when I sent the message in WA it was too early and upset some of my customers. Once the initial set up is done, I'm sure that the product will work great.”

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Posted 7 years ago

“We need to send sms with their names on. Some customers are not happy with bulk sms strategies and we need to update this as well. Most importantly if customer phone numbers can be given at a reasonable cost to do our marketing will be an added service from your company. You all need to take more active role in our marketing campaigns.”

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Posted 7 years ago

“We are still in the process of testing the SMS functionality on our Events Management System. However, responses to my queries from SMS Broadcast have been very quick and helpful.”

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Posted 7 years ago

“The website is good but I would like if there was an option to view the groups within the address book separately because there's only one option to view the contacts all together and it can be a bit tedious scrolling through the all the contacts. I've had a look at the website and there's no section where you can view previous messages that you've sent and the people you have sent it to , I would like that section on the website so that you can go back and copy the message and send it to other people.(I am aware that you have a templates section but this one section if added will be helpful too.) I would also like to change the username for the account since Leticia is not the one using the account anymore. Hope this is of much help you .”

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Posted 7 years ago

“Would love a more user friendly interface.”

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Posted 7 years ago

“I would like to see this company start to customize and update their service (emoji s, SMM etc) . There hasn't been any updates in the two years I have been using SMS Broadcast.”

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Posted 7 years ago

“I primarily use this SMS Broadcast to send a Mass text to a group of about 20 - 30 people twice a month or so. This is a great site for sending your simple text messages and connect with others quickly! It's basic in it's navigation but it could use some work in regards to the overall look among other small kinks you could probably live without but will get the job done :)”

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Posted 7 years ago

“The groups are hard to manage. It would be great to improve the interface and management of groups so that you can have one person belong to multiple groups and search the list easier.”

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Posted 7 years ago

“Sms Broadcast service is average at the moment in my opinion. It would be great to have features to help monitor incoming emails or text back...this seems to be an area that is important but little support is provided.”

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Posted 7 years ago

“The service is as expected. Competitive rates, replies to emails were quick and helpful. I would like to see the number of characters you can have for your business name be more, 11 characters is very limiting when it is coming from a business.”

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Posted 7 years ago

“I wish it would save my customer lists”

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Posted 7 years ago

“When it's working it works well.. When it's not working it's a disaster - i have had problems - 5 times in the past month. They off load the blame to the the carriers, and have no redundancy as backup. They claim they have a system which monitors and updates uptime and down time - however i was down and i checked the system, which said it was up.. i called the help line, to be advised 'we rely on our customers to let us know of issues' All in all it's cheap - so if cheap is what you want then expect that. we utalize a second carrier as a backup. The major concern is when i first started using sms broadcast, the outages were very rare.. now they are weekly - sometimes twice a week.”

Helpful Report

Posted 7 years ago

SMS Broadcast is rated 4.8 based on 5,415 reviews