SMS Broadcast Reviews

Name: SMS Broadcast
Rating: 4.79

4.8 Rating 5,415 Reviews

99 %

of reviewers recommend SMS Broadcast

Company Reviews

Metrics

Info

4.8

Based on 5,415 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

1300 667 405

Email:

contact@smsbroadcast.com.au

Location:

Level 24, Collins St,
3000

SMS Broadcast 5 star review on 8th November 2020

Truon A

SMS Broadcast 5 star review on 2nd November 2020

KIM J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was initially happy. I spent several hundred dollars on credits to use over the Christmas period to promote my new business. Then the SMS Broadcast website was seemingly infected with malware over the Christmas period and I didn't want to risk visiting their site to send out my text messages. I had to outlay many more hundreds of dollars with a competitor company to be able to reach my customers over Christmas. I emailed SMS Broadcast a couple of times requesting a refund, as I had specifically bought their credits for use over Christmas and couldn't use them. I never received a reply, an apology, or any compensation by way of free credits, etc. I guess I'll wait for another opportunity to spend my credits, but it's doubtful I'll be topping up my SMS Broadcast account again once it's exhausted, due to their lack of care and communication.”

Helpful Report

Posted 1 year ago

“Hi Team, In relation to the recent issues that have come to light about the direct debits and payment issues surrounding the payment of dedicated phone numbers, it would be appreciated if you could please look at introducing a different process for these so that payments are not debited automatically for credit card payments. This particular part of the process goes against commonwealth procurement rules and is an issue for government agencies. Direct debits are not allowed for re-occuring credit card payments. Whilst the CC details have now been removed out of the system to stop this happening as an interim measure, there should be the option to opt out of this without the manual need for CC details to be removed every single time we use it for SMS credit payments via CC. Whilst I can manually avoid this time, it is an administrative burden, a risk to the individual CC user and is not a solution moving forward. The risk is too high whilst the above is in place. Even if Government agencies have not brought this to your attention previously, it doesn't mean it won't be a problem for them also. I hope we can find a more permanent solution to the above as soon as possible; this is the sole reason for 3/5 rating. Other than this, it would be higher if resolved. Regards, Jemma”

Helpful Report

Posted 2 years ago

“When you upgraded the software recently you removed the ability to copy and paste multiple recipients without a spreadsheet. This has made it harder to use. Also the screen with the text of the message is too small.”

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Posted 2 years ago

“I am a new user. Not working properly. Ringing for assistance from the Company that set us up.”

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Posted 4 years ago

Hi Joanna. Thanks for the feedback, we appreciate it. I would love to opportunity to do some troubleshooting with you and help find a solution to the issue you are experiencing. Feel free to call us on 1300 667 405 (9 AM - 5 PM Monday to Friday) or email contact@smsbroadcast.com.au Reuben SMS Broadcast

Posted 4 years ago

“The price of SMS change”

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Posted 6 years ago

“Not bad - functionality is a bit clunky. I can't purchase credits when I get to the end of the messaging. Nor can I keep a list on the platform to manage unsubscribes.”

Helpful Report

Posted 7 years ago

SMS Broadcast is rated 4.8 based on 5,415 reviews