“Bought an account, lvl 30, unranked NA. Can't buy champions or rune pages from the shop. Shop works on all my other accounts. I already changed the name and email, and confirmed the email.”
I’m real sorry about that, but there’s a bug with riot’s servers. All you need to do to fix the issue is to go to Collections tab -> Show unowned Champions and then just buy from there.
Thank you so much for your review of Smurfers. We're sorry to hear that you faced rude customer support and were not able to get your account recovered. We take feedback seriously and strive to provide the best possible customer service to our customers.
We would love to know how we can make things better. Is there any way you would be willing to share more details about your experience with us, so we can learn from it and continue to improve? We would deeply appreciate your input.
Hello,
Sorry to hear that, if you're unable to buy champions from the store section, please go to the "Collections" tab near the Loot tab and enable "Show unowned champions" and buy champions from there. There's currently some problems with riot's servers and that's the best fix we've found so far.
Hello,
Please use the collections tab in the league client. There’s an issue with riot’s client at the moment that causes the store to not function.
“Horrible experience all around. Ordered 10 net wins. 14 games in, we have lost 10 games, won 4 games. Tried contacting management and requesting new booster but was denied. Do not use this service. There is no live chat customer service btw. It's discord page only. Head my warning. Don't lose money like I did.”
Thank you very much for taking the time to leave us a review regarding your experience with Smurfers.We apologize for the poor experience you encountered while playing with us and we would like to make it up to you.
We take all concerns seriously, and we regret to hear that you were unable to get in contact with our customer service. We can assure you that our customer service is available 24/7. We do have a Discord page, however, if this does not work for you, please reach out to our live customer service agents at support@smurfers.net or reach out using the website’s live chat in your order page.
We apologize for the 10 losses you experienced and understand that it was a very difficult situation. We extend our sincere apologies, and would love to make things right by issuing a free league account to you and fixing your previous order. Please reach out to us through the contact information provided, and we would be more than happy to assist you with this.
Once again, we apologize for the pain and inconvenience caused and hope that we can make it right
“I bought 3 accounts from then, they all got banned within 1-5 games. I emailed them because they did guarantee new accounts if they get banned, never heard back from them, i tried discord and it was over all horrible experience, if dont get in contact with them seem, i will be force to call my bank and report fraud and this site scammed me”
Hello
I’m sorry this happened to you but I can’t find any emails from your or any messages on discord. Please send me a message on support@smurfers.net so we can help!
Thanks!
Dear valued customer,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience with your account in EUW.
We would like to reassure you that we are committed to providing the best possible service to our customers, and we take all feedback seriously. We understand that you may be dissatisfied with your current selection, and we want to make things right.
As mentioned in our previous communication, we encourage you to contact us through Discord so we can discuss your options and find a solution that works for you. We are always here to help, and we appreciate your patience and understanding in this matter.
Thank you for your support, and we hope to hear from you soon.
Best regards,
Smurfers
Hey,
Sorry about your experience, but you ordered the boost 2 days before preseason start and it couldn't have been finished by the. That's why we issued you a refund.
“When logging into the account I was needed to recheck account information by riot before logging in, this made me put in a name email and phone number for the original location, my number for my location did not work.”
Hello,
I just sent you a replacement to your email. Very sorry about this issue, and if you have any other questions or problems please join our discord server so we can help you right away!
Best Regards,
“the biggest scam ever, they make u pay 10$ for an account containing 50000BE and when u get it is only 15000
you said in your email you dealt with the issue,
how did you deal with it?”
Hello,
You just have to open the loot or read the website's FAQ. The rest should be in your loot. We leave it as is to maximize the value you get from the champion shards.
“Bought accounts because they said "Buy one get one Free".. Apparently, "Buy one get one Free" means that they aren't actually obligated to give you one for free, cool.”
