PlayPlex Reviews

Name: PlayPlex
Rating: 4.62

4.6 Rating 2,735 Reviews

90 %

of reviewers recommend PlayPlex

4.6

Based on 2,735 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About PlayPlex:

PlayPlex is The Ultimate Gaming Hub for Gamers.

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PlayPlex 5 star review on 21st February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an account, lvl 30, unranked NA. Can't buy champions or rune pages from the shop. Shop works on all my other accounts. I already changed the name and email, and confirmed the email.”

Helpful Report

Posted 2 years ago

I’m real sorry about that, but there’s a bug with riot’s servers. All you need to do to fix the issue is to go to Collections tab -> Show unowned Champions and then just buy from there.

Posted 2 years ago

“Rude customer support. Tried to ask about recovering the account but did not get it done.”

Helpful Report

Posted 2 years ago

Thank you so much for your review of Smurfers. We're sorry to hear that you faced rude customer support and were not able to get your account recovered. We take feedback seriously and strive to provide the best possible customer service to our customers. We would love to know how we can make things better. Is there any way you would be willing to share more details about your experience with us, so we can learn from it and continue to improve? We would deeply appreciate your input.

Posted 2 years ago

“Where is my boost ?”

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Posted 2 years ago

“I can not reccomend at all.”

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Posted 2 years ago

“i cannot buy champions”

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Posted 2 years ago

Hello, Sorry to hear that, if you're unable to buy champions from the store section, please go to the "Collections" tab near the Loot tab and enable "Show unowned champions" and buy champions from there. There's currently some problems with riot's servers and that's the best fix we've found so far.

Posted 2 years ago

“bought 5wins for 3games. Very poor services”

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Posted 2 years ago

“scam. cant buy champs, cant change any in game setting either”

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Posted 2 years ago

Hello, Please use the collections tab in the league client. There’s an issue with riot’s client at the moment that causes the store to not function.

Posted 2 years ago

“Horrible experience all around. Ordered 10 net wins. 14 games in, we have lost 10 games, won 4 games. Tried contacting management and requesting new booster but was denied. Do not use this service. There is no live chat customer service btw. It's discord page only. Head my warning. Don't lose money like I did.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave us a review regarding your experience with Smurfers.We apologize for the poor experience you encountered while playing with us and we would like to make it up to you. We take all concerns seriously, and we regret to hear that you were unable to get in contact with our customer service. We can assure you that our customer service is available 24/7. We do have a Discord page, however, if this does not work for you, please reach out to our live customer service agents at support@smurfers.net or reach out using the website’s live chat in your order page. We apologize for the 10 losses you experienced and understand that it was a very difficult situation. We extend our sincere apologies, and would love to make things right by issuing a free league account to you and fixing your previous order. Please reach out to us through the contact information provided, and we would be more than happy to assist you with this. Once again, we apologize for the pain and inconvenience caused and hope that we can make it right

Posted 2 years ago

“I bought 3 accounts from then, they all got banned within 1-5 games. I emailed them because they did guarantee new accounts if they get banned, never heard back from them, i tried discord and it was over all horrible experience, if dont get in contact with them seem, i will be force to call my bank and report fraud and this site scammed me”

Helpful Report

Posted 2 years ago

Hello I’m sorry this happened to you but I can’t find any emails from your or any messages on discord. Please send me a message on support@smurfers.net so we can help! Thanks!

Posted 2 years ago

“scammers, brought account at EUNE and u delivered me EUW one.”

Helpful Report

Posted 2 years ago

Dear valued customer, Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience with your account in EUW. We would like to reassure you that we are committed to providing the best possible service to our customers, and we take all feedback seriously. We understand that you may be dissatisfied with your current selection, and we want to make things right. As mentioned in our previous communication, we encourage you to contact us through Discord so we can discuss your options and find a solution that works for you. We are always here to help, and we appreciate your patience and understanding in this matter. Thank you for your support, and we hope to hear from you soon. Best regards, Smurfers

Posted 2 years ago

“It would be great to let people know that those are botted acounts .”

Helpful Report

Posted 2 years ago

“I dont have my money on the game. The only correct thibgs is the level of the accompt, 0 champ 0 money i want my monney back pls”

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Posted 2 years ago

“i got in, switched passwords, even tripple checked my password, now the password is changed already. really? scammed at 5min”

Helpful Report

Posted 2 years ago

Hello, Please try again with the password you changed it to, and if you still can't login just join our discord server and we'll help.

Posted 2 years ago

“Purchased a boost, that got skipped and was never completed until a refund was issued.”

Helpful Report

Posted 2 years ago

Hey, Sorry about your experience, but you ordered the boost 2 days before preseason start and it couldn't have been finished by the. That's why we issued you a refund.

Posted 2 years ago

“When logging into the account I was needed to recheck account information by riot before logging in, this made me put in a name email and phone number for the original location, my number for my location did not work.”

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Posted 2 years ago

Hello, I just sent you a replacement to your email. Very sorry about this issue, and if you have any other questions or problems please join our discord server so we can help you right away! Best Regards,

Posted 2 years ago

“the biggest scam ever, they make u pay 10$ for an account containing 50000BE and when u get it is only 15000 you said in your email you dealt with the issue, how did you deal with it?”

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Posted 2 years ago

Hello, I think you just didn't read the FAQ. Please just open the loot tab and you'll see the rest of your BE there :) Hope you have fun in season 13!

Posted 2 years ago

“did not give me blue essence and skin which was purchased . i was guaranteed 60,000 BE”

Helpful Report

Posted 2 years ago

Hello, You just have to open the loot or read the website's FAQ. The rest should be in your loot. We leave it as is to maximize the value you get from the champion shards.

Posted 2 years ago

“Bought accounts because they said "Buy one get one Free".. Apparently, "Buy one get one Free" means that they aren't actually obligated to give you one for free, cool.”

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Posted 2 years ago

Hey Sorry for that, but we offered you a replacement and you didn’t respond.

Posted 2 years ago

“Took my money out of my bank and never sent me an email. Support system made it impossible to talk to someone about getting my account info.”

Helpful Report

Posted 2 years ago

Hello, Feel free to send us an email at support@smurfers.net

Posted 2 years ago

“didnt get it”

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Posted 2 years ago

Hello, Please contact us through discord so we can help you out! Best Regards,

Posted 2 years ago

PlayPlex is rated 4.6 based on 2,735 reviews