Hello,
We do have a support page, we have an entire discord server with over 1200 Members that you can join and ask your question in. I also just checked the account you bought and it works, so maybe the problem is that you didn't even enter the username and password correctly.
“Excellent service, and friendly. I received the wrong account, they immediately assisted me. No hesitation nothing. This is my 5th purchase. I've gifted 2 accounts, and 3 diff servers so i can play with my friends #covid times lol”