“Horrible experience all around. Ordered 10 net wins. 14 games in, we have lost 10 games, won 4 games. Tried contacting management and requesting new booster but was denied. Do not use this service. There is no live chat customer service btw. It's discord page only. Head my warning. Don't lose money like I did.”
Thank you very much for taking the time to leave us a review regarding your experience with Smurfers.We apologize for the poor experience you encountered while playing with us and we would like to make it up to you.
We take all concerns seriously, and we regret to hear that you were unable to get in contact with our customer service. We can assure you that our customer service is available 24/7. We do have a Discord page, however, if this does not work for you, please reach out to our live customer service agents at support@smurfers.net or reach out using the website’s live chat in your order page.
We apologize for the 10 losses you experienced and understand that it was a very difficult situation. We extend our sincere apologies, and would love to make things right by issuing a free league account to you and fixing your previous order. Please reach out to us through the contact information provided, and we would be more than happy to assist you with this.
Once again, we apologize for the pain and inconvenience caused and hope that we can make it right
“I bought 3 accounts from then, they all got banned within 1-5 games. I emailed them because they did guarantee new accounts if they get banned, never heard back from them, i tried discord and it was over all horrible experience, if dont get in contact with them seem, i will be force to call my bank and report fraud and this site scammed me”
Hello
I’m sorry this happened to you but I can’t find any emails from your or any messages on discord. Please send me a message on support@smurfers.net so we can help!
Thanks!
Dear valued customer,
Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience with your account in EUW.
We would like to reassure you that we are committed to providing the best possible service to our customers, and we take all feedback seriously. We understand that you may be dissatisfied with your current selection, and we want to make things right.
As mentioned in our previous communication, we encourage you to contact us through Discord so we can discuss your options and find a solution that works for you. We are always here to help, and we appreciate your patience and understanding in this matter.
Thank you for your support, and we hope to hear from you soon.
Best regards,
Smurfers
