“When I was checking out I noticed I was ordering premium stock paper for the Christmas cards. I don’t know if I forgot to change it to standard, but I couldn’t change it at check out. I was upset, because this process is so hard for me and I was not going to do it over. I ended up having to pay for it, since it wouldn’t allow me to change it. Also, on the back I wrote Happy New Year and when I looked at it I could see the word year. When I received them I couldn’t even see it! I will use the cards, because I can’t go through all the hassle again.”
“Very disappointed. Very poor quality. I ordered a Collage Canvas Print. I paid a lots of money and expected my pictures to be a lot better. This is a warning to anybody that orders from them. Do not be fooled by claims of a 70% or 60% discount. Do not fall for it. I tried to call them asking for refund but no phone number or even an email.”
“I had to do a coffee table style book for a photography class in college. The book looked great went it arrived and my final grade was a A. The book was exactly as I constructed it and the quality was very good.”
“I bought big order on Snapfish was over charged over 38.00 I have yet to receive my refund. Also I cancelled an order because I messed up on it. I yet to receive my refund of over 67.00.
There is no telephone number the number they have is out of order. Until I get my refunds I will give bad reviews.”
“DO NOT order from Snapfish! I ordered a photo print and frame from Snapfish and was delivered a pixilated, blurry photo printed on cheap paper. It came with a cheap barely together frame.
The only was to contact customer service is through a chat where they give you generic responses and tell you they can only give you credits for your product. Nothing was resolved and I was told “they would look into it”.
I ended up throwing away what was supposed to be a Mother’s Day gift because it would’ve been too embarrassing to gift this product.”
“Terrible customer service. Took all day to finally get a text chat. I sent photos of a bad book binding job, pages were not straight, just a sloppy job and they were loose. They said the book was fine, so they didn’t care but they got the money!! So disappointed. No more business from me. Do not buy books from them. They don’t care.”
“I had ordered my parents' 50th Anniversary photo book for my family for the past Christmas and it had a printing error where my dad was repeated in the picture while my mom was cut off. Made a complaint and they said they would reprint the books. The books came with the exact printing error and now I have 8 books with the same issue. I made another complaint and asked for a refund because I no longer wanted to deal with them but never heard back from them in so many months.
Also, the overall quality of the prints are also not great even though I had ordered glossy.
I will not deal or recommend Snapfish to anyone especially for their customer service.”
“Great company. When ordering photo canvas or books a ⚠️ Warning sign shows that your picture might be blurry. Great tool for making sure you are happy with the final product.”
“Their products are wide-ranging and the items are excellent quality. I have used Snapfish for precious photographs and items for years and have never experienced anything but courtesy and expertise at reasonable prices.”
