“Mistakes happen. How a company responds when mistakes happen is an opportunity to create a loyal customer. It was USPS that screwed up here, but Snapfish made it right. They went above and beyond.
The product was perfect and they moved mountains to get it to me when I needed it.”
“I had to do a coffee table style book for a photography class in college. The book looked great went it arrived and my final grade was a A. The book was exactly as I constructed it and the quality was very good.”
“Great company. When ordering photo canvas or books a ⚠️ Warning sign shows that your picture might be blurry. Great tool for making sure you are happy with the final product.”
“Their products are wide-ranging and the items are excellent quality. I have used Snapfish for precious photographs and items for years and have never experienced anything but courtesy and expertise at reasonable prices.”
“The template on a photo album allowed me to place words too close to the edge. The words were cut off in the book. I had to re-order the books and they did not credit me for shipping. The books cost $5 more than the credit they issued, plus I had to pay $16 in shipping to correct their mistake. The book itself is very nice. I'm not happy with the service though.”
“We ordered holidays cards Dec 2nd. They were completed December 6th and we had to pay for UPS shipping (e.g. no free shipping like other sites). Recently we began saying it coming 14, no the 15th no the 16th. It turns out UPS will not be delivery but by local USPS which takes longed. Very disappointed in the shipping component of Snapfish.”
“I made some photobooks and was happy with the outcome. A lot of people have said they find snapfish photobooks poor quality, but I think they are nice. The magnets I got, however, are terrible. Very pixilated. I don't think I can give these as gifts, as planned. The photo tile is so-so. Basically, I might get photobooks again, but I wouldn't get any of the other products from snapfish.”
“When I was checking out I noticed I was ordering premium stock paper for the Christmas cards. I don’t know if I forgot to change it to standard, but I couldn’t change it at check out. I was upset, because this process is so hard for me and I was not going to do it over. I ended up having to pay for it, since it wouldn’t allow me to change it. Also, on the back I wrote Happy New Year and when I looked at it I could see the word year. When I received them I couldn’t even see it! I will use the cards, because I can’t go through all the hassle again.”
“The shipping costs were exorbitant. I had a large order of holiday cards and also ordered a few 4x6 prints. Snapfish charged me a separate $7 shipping for those prints. I also ordered calendars and each one, they added more than $8 shipping, such that the amount for shipping was well over what actual usps shipping costs. I don’t like their tricky sales tactics. I don’t plan on buying products from snapfish again. I hope others can understand they are NOT getting a deal.”
“Should tell Canadians, there will be extra charges by ups, they don’t even give usps option not to have charges, added later. Don’t mind waiting, but don’t like $20 extra charge on $20 items. Probably why I have not used in a few years, I forgot. Many more options out there.”
“I purchased cards and metal ornaments. The cards were great, but the metal ornaments had scratches and misprints on them. I immediately contacted the company through their chat feature and was ensured new ornaments would be shipped out. It never happened and I was never refunded. There is no other way to reach this company. Buyer beware. It's a red flag when you don't see a rating directly on their site or Facebook page. Now I know why. I wasted my money and will never buy from this company again.”
“The photo quality is dull and it is super hard to get the card to fit into the envelope. I would think someone would test this before they were delivered. Holiday cards are pricey.”
“I ordered a book through snap fish and like to leave space to write dates and names of people or things in my photos. I previewed the book before I ordered it, and it showed that everything would print just fine but when I received the book a lot of the writing of the names and stuff had been chopped off”