“Received package with minimal packing material two this sheets of foam with a piece of ridged cardboard partially filling the box with two additional thin sheets of brown paper. All 6 graphite rods were received shattered and unusable. Very displeased with the minimum effort to try and protect such delicate materials.”
Hi Stuart,
I'm sorry to hear about this issue. I see that this was packaged with a combination of foam, paper dunnage, and cardboard inserts and it is unfortunate that this was not sufficient for the graphite rods to arrive safely. I see that to resolve this we set up a return, which has already been completed and a refund issued. I hope we'll have a chance to serve you successfully another time soon.
Regards,
Snapklik Support Team
“Snapklik is good friend for me. I like 👍 your Customer Service style. Friendly communication, very fast I got my parcel just in 5 days, advanced in technology, you answer my questions very fast 🏃♀️. You people are Awesome please keep that attitude up. Thank you William Bilal.”
“Im quite shocked actually as you say this product is from Germany and yet i receive it and the box clearly said made in China. You buy from Germany you expect the product is made in Germany.”
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