“Because the parcel came from New York and I'm within the UK, I was a bit worried if I will actually get the authentic parcel. However, they were very transparent with the stages of my delivery and they used a reliable delivery service which is fedex so I received my item within a week of purchase which I think is great. So yes they are genuine and an authentic service”
“I received the part that meets my needs.
I received it just in time for my installations.
Thank you for the professionalism and efficiency of your service.”
Hi Carmen,
I'm sorry to hear about this issue. I see that there is already a case opened with FedEx about this and to help, we've also reached out to FedEx to help locate the package. I notice there is a note on the FedEx tracking about a non-standard delivery, and hopefully some additional details from FedEx about this delivery will help to locate the package and resolve the issue. In the meantime, please message us if we can provide any additional assistance.
Regards,
Snapklik Support Team
English