“Very quick delivery. Recipients said they were delighted, but as the sender I was disappointed at the lack of abundance/ luxury the regular box appeared to have. 10 single fruits and 1 bunch of grapes cut into pieces, plus the Moet. I have another box yet to be delivered so hoping this is more luxurious in appearance.”
Thanks for your feedback. We are sorry to hear that you were not satisfied with the gift hamper. We pride ourselves on the 30-year history of delivering the finest quality, fresh fruit hampers and we are thrilled to hear that the recipient was delighted to receive their gift.
“Efficient ordering process, excellent presentation. But I was very disappointed I didn’t get a shipping or delivered notification. The only reason I knew the order was delivered was because a family member saw it at its intended delivery address”
Thanks for your feedback. We are currently working on implementing tracking notifications for our Snowgoose Gift Hampers and hope to have this up and running soon. We value your support- Team Snowgoose
“Absolutely love the Snowgoose Hampers! They are beautifully presented and totally delicious. They make excellent gifts and have always been utterly appreciated by the recipients for both their point of difference and their quality.”
Thanks for your feedback. We are currently working on implementing tracking notifications for our Snowgoose Gift Hampers and hope to have this up and running soon.
We value your support- Team Snowgoose
“The honey was missing from the Immune Booster Hamper sent to my daughter. My complaint was followed up promptly. Within 24 hours the honey was delivered to her along with extra fruit! Impressive customer service....well done and thank you Snowgoose!!”
“i've sent Snowgoose fruit boxes a number of times over the past few years to family and friends; they are always, delivered in good time, are top quality and enthusiastically received.”
“Dear Team,
I recently ordered a box for my aunt who's son has just gone from active treatment to palliative treatment for cancer. I ordered a box for last tuesday. On the order there was the comment:
While we will do our best to deliver your gift on your nominated date, please be aware that our courier partners including Star Track are experiencing challenges due to COVID19 and may not be able to deliver your gift on your requested day.
We appreciate your understanding.
So when I didn't hear from her on tuesday or the next few days I did not follow it up with her. I did email snow goose on Thursday so see if it had been delivered on thursday but nil reply. When I called Friday they said yes it had been delivered and left on her front porch on Tuesday. (she does use the back entrance when raining)I could not get in touch with my aunt as she had gone to a weeding up the coast for the weekend. On returning home last night they found the box. What a waste of lovely fruit, still ok but not anywhere near as good as it would have been on Tuesday!
Could I recommend that if day of delivery is not assured the could be confirmation and type of delivery advised to the buyer ( i.e. left in a safe place) so then they could follow it up promptly? I only email as I am so disappointed to have provided a rather lack lustre gift to my aunts family! And wasted lovely fruit!
I then had contact from snow goose. who told me this was no fault of theirs. I have unsubscribed and I will not use them again.”
“Timely delivery as promised and my Mum was delighted with her gift - she sent me a photo and it looked just like the picture on the website. Perfect ❤️”
“This is the fourth time I have used Snowgoose, I live overseas and it’s difficult to buy and send things to Sydney.
I have sent different baskets to family members from other venues but I always come back to Snowgooses as their gift baskets are always fresh and apparently delicious from what I have heard from my family.”
“The beautiful box was a cheerup present for our daughter and her family locked in as her 19yr old daughter has tested positive. It worked!
And it works every time we send a Snowgoose box.”
“Wonderfully presented Boxed a Fruit and Chocolates gifted to a Birthday Boy. (45year old, but still a Chocolate loving 'boy!')
Said recipient said that it was 'one of the best gifts that he had ever received ! THANK YOU.”
“Called from USA to order local delivery of fruit box. Natalie was very helpful in getting the order set up and delivered on the day scheduled and was of excellent quality. Thanks.”
“A Beautifully presented arrangement of fruit and chocolates, a well thought variation of a sympathy gift with the forget-me-nots and candle…..so much better than flowers!”
“From the first time I received this as a gift to every time I have ordered since I have been so impressed by the superior quality of these Snowgoose fruit boxes.”
