“Not enough variety for "GET WELL HAMPERS". Should include some Chinese herbal items like chicken essence under such category. Also to allow Chinese characters for messages.”
“It would have been a 5* but there was an out of stock situation with one of the main features and I was disappointed that nobody called me to discuss a replacement item with or option to cancel 😞 my hamper cost $200 and it was still lovely but I would have hoped for better customer service.”
“Next day delivery request achieved, well presented, without damage.
Greater level of detail in what’s included in distinguishing ‘regular’ and ‘large’ sized orders would be appreciated.
No ongoing tracking number or details regarding method of delivery disclosed to gift sender. Even upon request.
Thank your for your service.”
“Online booking description was well enunciated, but was unable to determine the delivery cost prior the booking of same.
Very pleased with the product and packaging and delivery on day requested.
Thank you
Allan Petersen”
“Ordered a box of goodies for my daughter in Melbourne from NZ. Accidently put wrong street number - but after a quick email to customer service they got back to me pronto with confirmation almost immediately they had changed to correct number. Daughter received the next day and was thrilled. Thanks Snowgoose will use again. 💯”
“Snowgoose is unique in providing hampers of the best quality fresh produce in combination with traditional hamper items like fine wine and deli goods. It’s a winner every time. Thank you 🙏”
“I was very impressed with the speed my order was delivered - less than 24 hours between ordering and delivery.
Was exactly what I ordered and I was 100% satisfied. Will definitely use this serviceAgain. Thanks”
“The box I had delivered on Monday was amazing and the usual excellent quality. My rating reflects the disappointment that the card information I had specified was not included so, until today, the recipient had no idea as to who the gift was from. Fortunately, today she spotted my name on some paperwork that I am assuming was included in the box. Please ensure messages are included in your box gifts!! She only had my name which she found by chance…albeit 3 days after receiving the box, so I was able to tell her the other 2 people who were also part of group sending the get well wishes!. Looking forward to a complete experience next time.
Cheers,
Di Fisk”
Hello Di and thanks for your message.
We are thrilled to hear that your recent Snowgoose gift hamper was well-received, though missing the gift card. We take all feedback seriously and will investigate why your message was missing from this gift. Appreciate your support - Team Snowgoose.
“A Snowgoose gift is always of premium quality and is the perfect gift for every occasion. The order and delivery process is reliable and efficient.
Every person who has received a Snowgoose box from me is so impressed and appreciative so it definitely has the wow factor.
Highly recommend!”
Hello Sumitra and thanks for your feedback. We are currently working on implementing tracking notifications for our Snowgoose Gift Hampers and hope to have this up and running soon. Our friendly customer care team will look into this further. We value your support- Team Snowgoose
“Great product, looked just as advertised .
Very easy to navigate website and delivered as promised on the day. All I would say is that I was surprised to pay for postage given how much I spent”
