soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have not responded to my complaint about the damaged unit. The unit is in poor condition with cracks but I would wish a replacement”

Helpful Report

Posted 7 years ago

“Better quality control of items despatched”

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Posted 7 years ago

“It did not make us happy. Your delivery subcontractor is useless. Their tracking system does not work. They did not advise us of the delivery day. Consequently they would arrive when we were out. They leave a number to call which always has a recorded message. The whole thing was a mess.”

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Posted 7 years ago

“Never replied to a single email and then sent damaged goods. Still no reply to my email of yesterday. Shocking.”

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Posted 7 years ago

“Process for ordering was straight forward but the whole experience was a let down because of broken items delivered due to bad packaging”

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Posted 7 years ago

“The radiator itself is great - the valves failed and broke as soon as the plumber fitted them”

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Posted 7 years ago

“Product was fine. However, soak delivery was over a week later than specified. Emailed customer services and had no reply. Was about to get heavy handed about four days later and the radiator turned up. Thank goodness we only ordered a small towel radiator. Would never order with them ever again.”

Helpful Report

Posted 7 years ago

“Whilst the person I spoke to was very friendly and apologetic there was no follow up and I still haven't heard back from anyone. Really poor customer care, low quality products with numerous small defects. VERY unlikely I will ever be using Soak again (which is a shame as I was looking to get some new bathroom items from you) but this experience has left me very disappointed.”

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Posted 7 years ago

“Ordered taps 7 days ago, at least 4 emails later and a phone call I'm still wondering where they are, very bad customer service”

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Posted 7 years ago

“Disappointing quality of bathroom suite very much made in china type ! Won’t be buying again . Still you gets what you pay for !!”

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Posted 7 years ago

“Deliver time by today’s standards is slow at 10days”

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Posted 7 years ago

“Ordered 2 by mistake. Emailed to ask them to cancel 1 and refund. They confirmed that they would. They cancelled both and my order never arrived. Not a difficult request.”

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Posted 7 years ago

“Products and prices are excellent but delivery problems will prevent me from ordering again.”

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Posted 7 years ago

“There was a problem with the delivery. I emailed the soak after sales team. No one responded so I resent the email. That was a week ago and still I have not had a reply. In the end I sorted out the problem with the delivery form myself, but I could have done without the stress of it,”

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Posted 7 years ago

“Website made me order an item that I didn’t need. Extra fitting that didn’t need”

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Posted 7 years ago

“Unfortunately the item you provided was not the item that was suitable for the toilet order number . I have returned the toilet and are waiting your response”

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Posted 7 years ago

“After paying £9 to have a tap delivered it took almost 2 weeks to get to me!!”

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Posted 7 years ago

“YOU DIDN'T”

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Posted 7 years ago

“The returns process is not in line with similar prices retailers online”

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Posted 7 years ago

“Very good service and good quality and arrives super quick”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews