soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not received the item yet, 10 days after purchase! No communication except for this request to review it!!!”

Helpful Report

Posted 7 years ago

“I was supposed to take delivery of my bath on the 7th Dec but was never informed that the bath was not coming until I phoned after several attempts to get through as it was constantly engaged. I have been told I will get the bath on the 11th Dec and that my delivery charges will be returned to my bank account. I asked for a confirmation email about the new arrangements but still have not received this either. All went well with placing my order but until I have the bath I cannot comment further”

Helpful Report

Posted 7 years ago

“You haven't. Will you please deal with my request for replacement parts.”

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Posted 7 years ago

“I am still waiting for the money to be refunded. So no soak havent made me happy at all”

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Posted 7 years ago

“It Didn't. No notification of dispatch. I had to chase, no response. Goods just turned up. Goods OK, poor communication.”

Helpful Report

Posted 7 years ago

“The items I bought were good but the customer service needs a lot of improvement. I spent 45mins waiting for my call to be answered. Extremely unhelpful refund/exchange service. I was expected to find my own courier to return a bath tub! (exchanges are not offered). I was not able to find one. Very poor delivery service. They did not contact us with a time slot and instead left all of our items on the pavement. Was not able to make a complaint to the company as this is not offered on the website. Honestly, due to poor customer service, I would not recommend.”

Helpful Report

Posted 7 years ago

“Bottle of fluid split in transit and replacement not sent despite email and phone call to customer service. Still waiting...”

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Posted 7 years ago

“You did not make me happy, you caused me great sadness, distress, annoyance and prolonged a job by four days, which should of originally been a week long.”

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Posted 7 years ago

“Item arrived a few days before the black friday sale. Phoned customer services to see if they would refund the £50 difference seeing as I was still within the returns period. Was told that I would have to send mine back, at my own cost, and order another to receive the discount. Disappointing customer service when I've known other companies carry out a paperwork exercise to give the customer the discount.”

Helpful Report

Posted 7 years ago

“I originally ordered online with a confirmed delivery date which was not honoured. The tracking facility gave very limited information. My e-mail to the carrier’s help facility was not answered. I chased this the next day and was told the radiator had been damaged in transit and returned. Soak proposed to send it to arrive 3 days after the date initially agreed. As the plumber was already booked I opted to collect from Nuneaton: a two hour round trip. Despite this the carrier attempted to deliver another radiator 6 days after the initially agreed date. The outer packaging was damaged. I did not accept this delivery and cannot comment on whether the radiator was damaged. I think it is very unlikely that I would order from this firm other than by their click and collect facility.”

Helpful Report

Posted 7 years ago

“Waited 8 days for delivery, still didn’t arrive, called company item had still not been dispatched.They made up for it,by spending the items on 24 hour delivery”

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Posted 7 years ago

“Ordered on 6th arrived 17th. Was posted on 15th - very, very slow delivery - put my project on hold. This kind of very slow dispatch is totally unacceptable in today's very competitive market.”

Helpful Report

Posted 7 years ago

“THE QUALITY OF THE PRODUCT WE RECEIVED IS NOT VERY GOOD NOT THAT IMPRESSIVE PRODUCT COLOR LOOK VERY ROUGH”

Helpful Report

Posted 7 years ago

“NOT A VERY GOOD QUALITY PRODUCT NOT HAPPY WITH THE FINISHING OF THE PRODUCT”

Helpful Report

Posted 7 years ago

“I have not received the 15mm angle valves (with the towel rail) even though I paid for these, thus, I am really disappointed. Please ensure these valves are processed asap (I spoke with a customer adviser today (15NOV2017) therefore I hope these are ordered for next day delivery....”

Helpful Report

Posted 7 years ago

“They didn't. Lack of communication and delivery is overpriced.”

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Posted 7 years ago

“We have not yet opened our boxed radiators. The whole experience with you could and should have been much better: 1) Next day delivery turned out to be unavailable for our area; 2) Advised that delivery would be the following Wednesday (our van delivers to your area on Wednesdays) Our local merchant could deliver on Tuesday, but for much higher price. 3) Ordered second radiator (delivery charge deleted...) 4) Wednesday arrived and no radiators. Advised delivery would be the following Wednesday Tuesday. 5) Cancelled plumber for following day! 6) On Tuesday only one radiator arrived. Was advised that original one had been placed on hold... 7) Cancelled plumber again! 8) Radiator arrived on Thursday as stated on Tuesday. 9) No idea what they look like, or their condition as waiting for the plumber to advise when he's free! "Could do better" comes to mind.”

Helpful Report

Posted 7 years ago

“See previous Survey”

Helpful Report

Posted 7 years ago

“Soak haven't made me happy as I placed 2 orders & had to ring twice to see where they were. I was compensated for 1st order though so was impressed the way they handled it.”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews