soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wish someone at Soak would either respond to an email or pick-up the phone! Really poor customer services.”

Helpful Report

Posted 7 years ago

“You didn't. Not happy....... Deliver items as ordered, package goods better. Returned items I did receive as had to reorder from another supplier and still waiting on my refund.”

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Posted 7 years ago

“See comments above re DX Delivery”

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Posted 7 years ago

“I’ve purchased several items from soak.com unfortunately one was damaged! Very poor afterservice trying to arrange a replacement.”

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Posted 7 years ago

“Although the product was awful and worth no where near the price soak are selling it at the communication, delivery & customer service were all good & helpful”

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Posted 7 years ago

“The suite I ordered was fine and looked nice once installed. However have had so much trouble fitting the concealed cistern. The components seem to be cheaply made and after calling soak.com several times it took nearly two weeks for them to get back to me with a troubleshooting guide. In the mean time I purchased one from screwfix that worked fine. Not sure ill be using soak.com again.”

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Posted 7 years ago

“When the items ordered are not damaged or parts missing the quality is good. Yet to be convinced by the whole experience from sales to after sales ?”

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Posted 7 years ago

“We purchased these towel rails on behalf of our client who sourced them directly from you. Three towel rails are faulty. The screws supplied to fix them do not go in the thread on the towel rails. One towel rail had no screw thread at all to one fixing point. Our client is liaising with you directly on this. Also, we were offered a discount at point of purchase which was specified on your pro-forma. When we eventually got the VAT invoice we noticed the discount was not applied and we were charged the full amount. I have discussed this with someone in your company today and am awaiting a refund. Overall neither we or our client is happy so far. We hope the above can be resolved satisfactorily. Regards Peter Georgiou Mastertek Ltd”

Helpful Report

Posted 7 years ago

“It would help if you send proper VAT INVOICE with order. i sent a request for invoice twies i steel did not got the VAT INVOICE.”

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Posted 7 years ago

“You didn't.”

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Posted 7 years ago

“Excellent bracket”

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Posted 10 years ago

“Good delivery good items”

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Posted 10 years ago

“not unpacked yet but nice packaging!”

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Posted 9 years ago

“Brackets sit really far out from wall”

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Posted 9 years ago

“Good delivery good items”

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Posted 10 years ago

“Unfortunately both WC and pan were damaged. However we received a full refund once picture evidence was sent. Most impressed with their handling of the matter.”

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Posted 8 years ago

“Bad communication. We waited for deliver all day at home No one came then when we called them they said items will deliver on Monday which we were away that week. Then we had to cancel all ordered. Also you can find same items on eBay cheaper”

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Posted 7 years ago

“Delivered on time”

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Posted 7 years ago

“I was happy with the radiator but very unhappy with the delivery service, paid extra for next day delivery but it failed to arrive, when called to find out why they didn’t know apologised and said that the delivery fee would be refunded and gave me the telephone number of the delivery company to find out what had happened. The radiator arrived two days after the original date which put my schedule out. I called to check if my delivery fee had been refunded and it hadn’t and that was rectified. First time using Soak not to sure if l would use again.”

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Posted 7 years ago

“detailed in the review”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews