soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a number of items from you in the past, right back to when you traded under a different name. When I ordered this tap it stated delivery at 2-8 days and I would receive a confirmation email to track the item. This never happened so I had to chase it myself and after a couple of mails I was told the deliver was 12 days, which meant there would be no one there to receive it, so it was left in an outside cupboard. and I still never got the confirmation email. We have two bathrooms to fit in this renovation, but it is unlikely we will use you again.”

Helpful Report

Posted 7 years ago

“Delivery was late”

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Posted 7 years ago

“It didn’t”

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Posted 7 years ago

“As you can see I am not happy you are asking for a review when as of today I still have not received my order which was placed on the 22nd Dec 2017.”

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Posted 7 years ago

“Ordered radiators, they arrived fine. Ordered a set of radiator feet that I forgot and 2 weeks later still no contact from Soak as to when I will recieve them. Cannot start the new central heating system until these feet arrive.”

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Posted 7 years ago

“You did not make me happy”

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Posted 7 years ago

“They didn't”

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Posted 7 years ago

“Did soak.com make me happy? Not really. This is the second item I have ordered from them and the second time I have had to contact them because the item was taking unacceptably long to arrive. Will I be placing an order for a third item from them? No, I'm done with soak.com”

Helpful Report

Posted 7 years ago

“I am Happy with the product but not so hppy with the customer service side as I submitted a question regarding Black Friday sale and am still waiting to be answered,, not good service st all to not even receive a reply”

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Posted 7 years ago

“They didn't Customer service was utter rubbish. Took them ages to reply to my emails and when you pay for premium expedited delivery you should be given a shorter time window for delivery, not an all day time window. Change your courier, as I will buy elsewhere with a reliable predictable courier service,”

Helpful Report

Posted 7 years ago

“Advertised free delivery for spending over a certain amount...turns out doesn't apply for certain areas which you only find out when faffing about with the online payment section. Not good, misleading at best and no response from customer service regarding this. Only reason I used soak was that I liked the product being sold if I could of got it somewhere else I would have.”

Helpful Report

Posted 7 years ago

“Delivery was supposed to be 2-8 days but my valves were delivered on day 12 and the radiator was day 13. I never recieved any information on the deliveries until the day of the 1st delivery and had no information about the second.”

Helpful Report

Posted 7 years ago

“china basin despatched in an unpadded cardboard box, inevitably arrived in a thousand peices, along with a cabinet that had been transported upside down and dropped. Took four phone calls, totaling over an hour, to get a replacement sent out. wasted my time and delayed the completion of our bathroom. Not happy”

Helpful Report

Posted 7 years ago

“After Sales service was appalling. Returned My item at my own expense within the 14 days of purchase . The item was tracked and signed for at the Soak warehouse,the next day but 21 days later I have finally been refunded but not for the full amount . Also no email explaining why i have not got a full refund my purchase . Poor really”

Helpful Report

Posted 7 years ago

“After sales service non existent. Despite me leaving a message on your web page and sending 2 e-mails regarding a quality issue I have with the radiator I recently purchased from you, no one has contacted me to discuss. Also, no one answers your telephone.”

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Posted 7 years ago

“Paid for next day delivery on a friday. After several phone calls the next week it arrived 7 days later. They did refund the delivery charge but it caused a lot of inconvenience with the bathroom fitter.”

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Posted 7 years ago

“No problem with the product, but Soak's standard delivery service is expensive and very poor. Product was in stock, but only shipped at the last moment to meet their delivery promise of 2-8 working days. So it could have come sooner, but arrived on the last possible day. Royal Mail 2nd class signed for would have been cheaper and faster.”

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Posted 7 years ago

“They haven't yet.”

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Posted 7 years ago

“When I progressed the order I was given a longer delivery than I was advised and it takes ages to get through to customer services which I have had to do several times to chase the credit because I cancelled the order.”

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Posted 7 years ago

“Not very happy as I paid extra to pick my delivery day, and it didn't arrive until the following day. Was told my delivery charge would be refunded.. still waiting!!!!”

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Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews