soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good came on the date”

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Posted 6 years ago

“You didn't make me happy at all. All but one of the items I ordered was of poor quality”

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Posted 6 years ago

“Everything! Obsolutely atrocious service from start to finish. 7-8 weeks of stress!! I have never experienced such a pathetic and utterly useless company. The incapabilty of staff, the severe lack of communication and the awful quality control led to me receiving 5 damaged baths!! The worst experience of internet shopping ever!! I would highly recommend that consumers thinking of using SOAK.com go elsewhere!! The only positive comment in this review would be that I eventually received a refund.”

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Posted 6 years ago

“From ordering to delivery the service was very good. Would definitely use again.”

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Posted 6 years ago

“beautiful bath, sits well in my new bathroom”

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Posted 6 years ago

“It did not. A sink unit was damaged on arrival and now the bathroom is finished, I still await a response and hopefully, replacement”

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Posted 6 years ago

“Prompt delivery. Good customer service and replacement service when ordered items were faulty”

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Posted 6 years ago

“Good quality and price fast delivery and when I returned a product that was ordered by mistake was dealt with straight away would def recommend .”

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Posted 6 years ago

“Easy to order, Delived on time, excellent quality, love my new taps!”

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Posted 6 years ago

“My bathroom suite was not delivered at the arranged time, seems it was lost and despite several phone calls it seemed it was my problem not yours. You never did find it, eventually after I insisted on speaking to a manager it was agreed that you would send another suite which did eventually arrive - one part of which you were then out of stock of.”

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Posted 6 years ago

“I ordered toilet but had to cancel [due to an idiot plumber] . and had afull refund within a few days . The service was amazing with no problems . If and when i require any bathroom products this would be the first companey I would consider. James Bone With Thanks.”

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Posted 6 years ago

“Ordered 3 radiators. You only delivered 1 was told other ones would be with me following day. Came 2 days later. I had a plumber on standby. Expensive delay which could If been avoided”

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Posted 6 years ago

“We ordered our bathroom suite a month in advance for a nominated day of delievery, only half turnt up and when I called to you explain straight after they tried to turn the blame on me. Called and spoke to 2 people to try and get a refund and collect the unwanted items to return as we had brought what didnt arrive locally to not delay our plumber fitting our new bathroom. The first lady I originally spoke to hadnt made any notes on our order so had to go through all of the issues again a week later this women also explained we needed to pay for a courier to return the unwanted items even though the reason we was returning was their fault for not delivering all of our order. My Boyfriend then called another week later to find out about soak collecting the items and our refund and nothing had been processed again and we was informed both of these ladies were temp staff, the 3 rd women Emma a permanent staff member was however very helpful and has processed our refund and organised a courier to collect our returning items. From this painful experience i really wouldn’t use soak again as my fear would be that only half my order would arrive with only useless temp staff being unable to resolve any issue. If it wasnt for Emma we would probably still be trying to find a resolution.”

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Posted 6 years ago

“Fabulous service fantastic furniture”

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Posted 6 years ago

“I’ve never made a complaint to a company before. But here, I had to make complaint after complaint after one missed delivery and one delivery where my cabinet and personal details were dumped at a block of flats in the next town. Very poor customer service responses. A cheap cabinet was so much more hassle than it was worth.”

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Posted 6 years ago

“I have been very impressed with your after service & you have resolved any issues I have had promptly. I would definitely recommend you & would use you again in the future. Thank you.”

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Posted 6 years ago

“So far so good, all arrived on time and well packaged. The vanity unit looks fantastic and was an amazing price. Great range of trendy products. Still to install the freestanding taps but very good weight and look very stylish.”

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Posted 6 years ago

“Easy to find the item on your web site and reasonably priced, too.”

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Posted 6 years ago

“Delivered on time. High quality items. One item came damaged which they replaced with next day delivery”

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Posted 6 years ago

“You did not contact me when I reported a damaged toilet cistern to you 2 weeks ago”

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Posted 6 years ago

soak.com is rated 3.8 based on 4,919 reviews