soak.com Reviews

Name: soak.com
Rating: 3.77

3.8 Rating 4,919 Reviews

69 %

of reviewers recommend soak.com

3.8

Based on 4,919 reviews

Shipping & Delivery
Delivery Methods	Courier

About soak.com:

Bathrooms are often considered one of the most important rooms in the house. They should be both functional and stunning, no matter whether your style is modern, vintage or a little quirky but there’s also a lot of fear towards renovating your bathroom that it’s going to break the bank but not at Soak.com.

We’ve been in the business of online bathroom retailers for many years and are now recognised as a multi-award winning name in the industry. We’re passionate about quality, design and customer service and our enthusiasm towards all three of these things is what makes us the ultimate place to purchase your bathroom suites and accessories.

We believe in the products we have available for sale and never stock anything we wouldn’t have in our own homes but to give our customers even more confidence before they purchase with us, we widely promote all the Soak reviews our past and present customers have left us.

From our online customer service to the friendly faces that deliver your goods, the selection of products we have available to the quality of the final product, when you delve through the lengthy list of Soak.com reviews online, you’ll be overwhelmed by just how highly recommended we come.

So, what are you waiting for? Let’s get your new bathroom underway!

Visit Website

Write Your review

Tell us how soak.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 27th November. Today's date is 11th December and still haven't received. Phoned up to enquire on the 7th December to be told will be sent tomorrow (being the 8th) still haven't heard or got the product. Very disappointed”

Helpful Report

Posted 7 years ago

“Cabinet arrived damaged and despite registering 2 complaint logs no one has had the decency to contact me as promised in the 48 hour timescale”

Helpful Report

Posted 7 years ago

“Delivered wrong item. Repeated phone calls have not been answered. E-mails have not been answered.”

Helpful Report

Posted 7 years ago

“Not very impressed. Unit arrived damaged 2 weeks ago. I informed soak immediately. 2 days later was given a number CASE-274320. No idea what is happening. Cannot contact soak by phone- only get music.”

Helpful Report

Posted 7 years ago

“Arrived damaged no”

Helpful Report

Posted 7 years ago

“Radiator arrived with a damaged box. On closer inspection could see the radiator through the box hole was damaged!”

Helpful Report

Posted 7 years ago

“Poor communication, don't answer phone, don't respond to emails, online tracking not up to date, deliver late and use hopeless dx for delivery”

Helpful Report

Posted 7 years ago

“It arrived broken and despite requesting a replacement I have not been able to get one yet despite being able to get a next day delivery on any new order. Very disappointed”

Helpful Report

Posted 7 years ago

“I called the customer services and gave the product code for the bath I bought. They advised this panel would fit the bath but it is too long.”

Helpful Report

Posted 7 years ago

“Not very good quality , waste of money”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“You havent made us happy at all. You delivered the wrong item and then couldnt organise collection even when we gave you 10 days notice.”

Helpful Report

Posted 7 years ago

“They did not. We are Bathroom fitters and have been using Victorian plumbing for sometime, we decided to try soak as you are based local to us. Well what a mistake. Problems from the first order and a toilet that still has not arrived. What a shambles. Oh well back to the professionals at vp. Damaged shower tray Tuesday replacement Wednesday. Why did we bother.”

Helpful Report

Posted 7 years ago

“Nothing made me happy. I paid for express delivery but Soak send it on a normal delivery. Hopeless.”

Helpful Report

Posted 7 years ago

“Soak made me very unhappy. Apalling customer and after care service. Both items rejected. No one seems to care or take responsibility. The courier service used DX. Are equally unproffesional and disorganised. I wouldn't use either again. Very very disapointed by the whole process. I lost the best part of 2.5 days and incurred external costs too. Avoid if you can.”

Helpful Report

Posted 7 years ago

“Had the unit arrived in a useable state I imagine it would do the job. But unfortunately Soak.com are incapable of delivering products undamaged having had the product arrive damaged on the 1st & 2nd occasion and the 3rd replacement being the completely wrong unit. Customer service is not this companies priority getting your money is. Safe to say I will never use Soak.com again and advise others not to either!”

Helpful Report

Posted 7 years ago

“sent a broken sink with pedestal”

Helpful Report

Posted 7 years ago

“Had two basins in a row delivered with hairline cracks in. Not ideal.”

Helpful Report

Posted 7 years ago

“I can’t think of anything that made me happy. Anger and disappointment only.”

Helpful Report

Posted 7 years ago

“I've taken this afternoon off work to wait in for delivery of a bathroom suite only to get a call to say the driver has run out of driving hours and the next delivery slot is Tuesday. Very poor planning I'd say!! Having planned to install the suite this weekend has now gone to pot due to incompetence.”

Helpful Report

Posted 7 years ago

soak.com is rated 3.8 based on 4,919 reviews